Program Manager/ Senior IT Project Manager Resume Example Genuent/Fiserv

PROGRAM MANAGER/ SENIOR IT PROJECT MANAGER

Executive Summary

Energetic, trusted, and detail-oriented Senior Project Management Professional. Strategic solutions provider with outstanding project management and conflict management skills. Hand-picked by executive team to turn around underperforming programs. Accomplished leader known for leading and implementing successful change management in projects, establishing and building credibility with executive teams and staff. Effective at driving solutions that bridge the gap between business and technology; utilizing my expertise in managing complex programs and multiple concurrent projects. Effective at directing and leading project teams; off and on shore, and developing high-quality projects that solve business problems that produce tangible results for enterprise-level systems and legacy workflow systems.

Certifications

PMP Certified

ITILv3 Foundation Certified

Skills

Methodologies: SDLC, Application Delivery, Waterfall, Agile Iterative and Incremental

Tools: MS-Office, Power Point, Microsoft Project, Inspiration, Mind View, Visio, SharePoint, Clarity and Plainview, PHS, WRM

Projects/Technology: XenApp & XenDesktop (Citrix), Data Center Implementation, OS: RHEL, Window, Solaris, AIX, VMware, Server, Storage, PCI, Network, Security, Systems virtualization, WAN enablement, Endpoint Migration

Professional Experience

Genuent/FiservAugust 2016 to CurrentProgram Manager/ Senior IT Project Manager
Atlanta, GA

Ensure expected business outcomes for all projects are adequately defined, reported on, and measured at the completion of a project.

Develop detailed work plans for complex or specialized projects and define project scope and objectives.
Lead the project team in the successful planning, management, and implementation of projects while following the prescribed project management methodology on all projects.
Ensure that executive sponsors, project sponsors, stakeholders, and team members receive consistent and timely communication regarding project status, issues and risks.
Manage project budget including the creation of a budget forecast and reconciliation of actual spend against forecast.
Ensure all facets of projects are documented including, but not limited to, project implementation, disaster recovery, production support plans, and control documents per the project methodology.
Manages the activities of partners and outside resources that may be working on assigned projects.

Blue Cross Blue Shield of SCNovember 2013 to August 2016IT Program Manager
Columbia, SC

Manage a broader portfolio of projects as well as projects within that portfolio or a highly complex project.
Oversee process improvements and/or application reliability management in projects that are likely to have few precedents and may have global impact.
Contribute to the development of the Program's structure and manage aspects of the broader program activities.
Independently manage multiple larger Complex projects, programs, or small portfolios that require high levels of functional integration and organizational change management.
May prepare, present, distribute project, program, or portfolio information to all levels of Dell and Customer management and staff; as well as others both internal and external to the organization; represents the organization to customers, the public, government, and other external resources.
Demonstrate good knowledge of different software systems, client/server architectures and various compatibility requirements.
Guide the team through the development, testing and implementation stages and review the completed work effectively.
Provide direction and technical expertise in design, development and systems integration.
Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability.
Perform tasks typical of a Scrum Master (facilitate Release Planning, Sprint Planning, Sprint Review, Scrum Meetings, etc).
Actively map, study and address risks and issues by elaborating a mitigation/response plan and while proactively tracking its execution.
Mediate internal issues and conflicting priorities among cross-functional teams to keep the team focused on delivery.
Track project budget and resource utilization across projects which could be under different programs Key Accomplishment:.
Manage a program with up to 15 infrastructure and application projects-implemented vendor and financial strategies that improved project planning and reduced costs by 40% in only five months.
Captured $6-million savings in projects costs-reengineered project plan and renegotiated contracts with new vendors; enhanced quality assurance and maintained timelines.

Department of DefenseMay 2003 to November 2013Manager/Program Management
Atlanta, Georgia

Lead a portfolio of data onboarding and operations projects in fast paced, complex environment comprised of large teams led by functional managers.

Define project scope, goals, timelines, milestones and deliverables as well as provide continued project and program oversight and tracking.
Maintain the interdependency of projects within the portfolio ensuring resource, timeline and scope are managed appropriately.
Drive day-to-day project and program execution; report project status, manage risks and issues; track project milestones and deliverables.
Regularly monitor project performance and communicate impediments affecting project health.
Identify and escalate project risks and impediments and work with stakeholders and team members to define mitigation actions for same.
Facilitate meetings and working sessions for improved transparency and issue resolution.
Interface with business partners to drive progress and resolution of business issues.
Establish and nurture strong client and business partner relationships.
Guide business area points of contact in building plans to support project implementation.
Assist with the definition of the Project Management standard operational procedures to ensure consistency and quality with project management execution.
Aligned staff according to skill set and experience to support organizational project needs.
Managed salary increases, promotions and staff recognition for area of responsibility.
Established staff development and cross training programs to improve technical and business knowledge and achieve exceptional results.
Conducted performance reviews with direct reports.
Monitored service level standards and oversaw project results and target dates to assure that customers' needs are met.
Participates in developing budget requirements for PMO cost center and manages expenses to achieve financial objectives Key Accomplishment:.
Inherited various large scale technical and infrastructure failing projects and put them back on track for successful delivery.
Improved Project Management processes through the implementation of a new business case template-enhanced project visibility to determine project status for Executive decision-making.
Pioneered vision and implementation of a new IT procurement and internal project tracking process for four large IT departments including Business Communication Services IT, Manufacturing IT, and Services IT.
Drafted instructional how-to guide on proper use of purchasing and receiving modules of ERP system.
Subordinates and staff relating to employment, compensation, labor relations, and employee relations.

Education

Villanova University2015Master Certificate: Information Security-Government/Non GovernmentVillanova, PA

Villanova University2014Master Certificate: IS/IT Project ManagementVillanova, PA

Trident University International2013MBA: LogisticsCypress, Ca

Columbia Southern University2012BBA: Information TechnologyOrange Beach, AL

Resume Overview

Companies Worked For:

Genuent/Fiserv
Blue Cross Blue Shield of SC
Department of Defense

School Attended

Villanova University
Trident University International
Columbia Southern University

Job Titles Held:

Program Manager/ Senior IT Project Manager
IT Program Manager
Manager/Program Management

Degrees

Master Certificate: Information Security-Government/Non Government
Master Certificate: IS/IT Project Management
MBA : Logistics
BBA : Information Technology

Program Manager/ Senior IT Project Manager Resume Example

Resume Score: 100%

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