program manager senior health equity project manag resume example with 16 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings over ten years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements with an emphasis on growing teams.

  • Supervised team of over 50 staff members.
  • Collaborated with team of 8-10 in the development of Health Equity Assessment and Resource Team Project, HEART Survey to assess the strengths and gaps of local and tribal health departments.
  • Performance Monitoring
  • Public Speaking
  • Presentation Creation and Delivery
  • Employee Coaching and Motivation
Work History
01/2022 to Current Program Manager/Senior Health Equity Project Manag Office Of Head Start Interim Managment | Red Oak, OK,
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals specific to health disparities, social determinants of health, and health equity.
  • Interacted with customers and clients to identify business needs and requirements.
  • Work with jurisdiction staff to develop and implement/enhance systems and processes to ensure consistent, high-quality project management.
  • Fosters and maintains peer-to-peer relationships with subject matter experts, donors, partners, and other stakeholders aimed at efficient and effective program implementation.
  • Senior Project Manager team leader of project manager staff across geographical regions.
  • Formulates project-related goals, objectives, operating policies, strategic plans, guidelines, governance, standards, and priorities to ensure consistency with departmental standard operating procedures.
  • Contributes to resource mobilization efforts for the assigned project in consultation and collaboration with internal and external stakeholders.
  • Represents the CDC Foundation and jurisdiction at technical, policy, and strategic planning health missions and goals.
  • Keep abreast of and develop specialized knowledge of significant COVID-19 related datasets and vaccine data and impact on marginalized populations.
  • Support projects that enhance public health/public safety collaborations through the identification of appropriate local partners, qualitative and quantitative data collection, and dissemination of project findings to senior leadership.
07/2020 to 12/2021 Program Director Culver City Unified | Culver City, CA,
  • Provided ongoing direction and leadership for program operations to expand the business mission and vision.
  • Scheduled and supervised faculty/staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with various teams across departments to uncover issues, identify applicable solutions and offer guidance.
  • Maintained and updated project related documents such as enrollment, admission, retention rates.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Facilitated the instruction of students in the masters and bachelor of public health and health science program.
  • Interviewed and hired talented public health and health science faculty with expertise in public health and science to increase the public health and health science workforce shortage.
  • Addressed and resolved technical, financial and operational concerns by working with faculty team members, directors, dean, and president.
  • Interacted with customers and students to identify business needs and requirements by establishing a Public Health Advisory Council.
  • Assisted program chair and dean with developing budget and quarterly schedule.
  • Resolved client/student issues quickly, increasing customer/student retention rate by 90% each quarter.
  • Developed and managed course curriculum and program accreditation.

07/2010 to 06/2021 Program Specialist Intellectfaces | City, STATE,
  • Worked alongside other professionals to outline and implement program plans and objectives.
  • Maintained regular communication between departments via email and phone calls to coordinate program logistics.
  • Established goals and created action plans to achieve goals.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
  • Coordinated community services for individuals receiving Medicaid and Medicare and assessing eligibility for Home and Community-Based Services (HBCS).
  • Provided information and referral services and outreach to individuals with intellectual and developmental disabilities, mental health, aging, LGBTQIA, low income, and other marginalized populations in the community.
  • Facilitated the Aging and Disability Resource Connection (ADRC) Advisory Council and Caregiver Network.
  • Collaboration for Regional Commission on Aging Offices across 12 regions in Georgia to discuss health policies related to aging and disability and bring healthcare facilities. to rural communities.
  • Followed state and federal guidelines.
  • Oversaw 50 projects each year from concept through final delivery.
  • Work with a network of providers and partners from the Department of Family and Children, Department of Community Health, Department of Public Health, Division of Aging Services, and Community Service Boards.
  • Represented the Department of Behavioral Health and Developmental Disabilities to model the culture and values.
09/2006 to 06/2010 Program Manager Amerigroup Community Care | City, State,
  • Served as state interim Director of Health Promotion in absent of leadership.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Interacted with members and partners to identify business needs and requirements.
  • Program lead of a statewide team, across geographical areas, of health promotion outreach specialists, health promotion coordinators, part-time staff, and student intern to provide member outreach services.
  • Oversaw and administered contract activities of companies hired to conduct education outreach and reminder calls to members regarding wellness appointments, Early Periodic Screening, Diagnosis and Treatment (EPSDT), annual mammograms, prostate exams, and chronic diseases.
  • Spearheaded the development of a policy on cultural competency; upon review by the corporate office, the initiative was approved for implementation.
  • Served on the leadership team to report program outcomes to the executive team; developed reports on program strengths and weaknesses for the Plan Medical Management Department.
  • Developed health education materials; implemented employee wellness initiatives supporting 500 employees.
  • Communicated the scope of work, managed a work plan to ensure that each Health Promotion Program initiative met implementation directives, and complied with deadlines in a timely manner.
  • Formulated educational outreach strategies to address outstanding member services and reach members due for appointments, contact members that missed medical appointment(s) and/or those identified by Plan Medical Management department for follow-ups.
  • Nominated and selected (out of 500 employees) by the health plan employees as the Employee of the Month; recipient of a one-on-one lunch date with the CEO and VP of Government Affairs.
  • Chaired the sponsorship’s committee for the Black Entertainment Television (BET) Women’s Health Symposium massive outreach to members. My contributions were documented in the corporation newsletter.
  • Planned and implemented the EOA Head Start Lead Poisoning Pilot, in partnership with the Georgia Department of Public Health.
  • Project lead for the development and implementation of the member outreach database to track member activity and generate reports.
  • Tracked and reported quarterly program results to members and stakeholders to facilitate change management activities.
  • Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
  • Launched member outreach health promotion programs and gathered functional and business requirements to support team and mitigate risks.
  • Identified system needs and designed processes to support business requirements.
  • Designed infrastructure solutions to resolve business issues and improve delivery processes.
Expected in 05/2015 to to Doctor of Public Health | Public Health Georgia Southern University, Statesboro, GA GPA:

Delta Epilson Iota Honor Society

Expected in 05/2015 to to Doctor of Public Health | Public Health Georgia Southern University, Statesboro, GA GPA:

Delta Epilson Iota Honor Society

Expected in 05/2003 to to Master of Science | Public Health Georgia Southern University, Statesboro, GA GPA:
Expected in 08/1990 to to Bachelor of Science | Social Work Savannah State University, Savannah, GA GPA:
Additional Information

Received 35 contact hours of project management training and in preparation to take the Project Management Professional exam; Periodic grant reviewer for the Health Services and Resources Administration (HRSA); Experience website developer and web graphic designer; Intermediate experience in Adobe Creative Suites, Microsoft Office 365, People Soft, and DayForce HCM.


Certified Health Education Specialist (CHES); Certified Health Literacy Specialist; Certified Community Resource Specialist (CRS); and Health Disparities and Health Equity Subject Matter Expert.


American Public Health Association; Georgia Public Health Association; Society on Public Health Education (SOPHE); Alliance of Information and Referral Systems (AIRS) membership.

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Resume Overview

School Attended

  • Georgia Southern University
  • Georgia Southern University
  • Georgia Southern University
  • Savannah State University

Job Titles Held:

  • Program Manager/Senior Health Equity Project Manag
  • Program Director
  • Program Specialist
  • Program Manager


  • Doctor of Public Health
  • Doctor of Public Health
  • Master of Science
  • Bachelor of Science

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