Program Manager/Security Infrastructure and Cloud Services Resume Example
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PROGRAM MANAGER/SECURITY INFRASTRUCTURE AND CLOUD SERVICES
Core Qualifications
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Professional Experience
03/2014 to Current
Program Manager/Security Infrastructure and Cloud ServicesJohn Glenn School Corporation － Walkerton , IN
- Managed the successful deployment of critical security and cloud infrastructure software for global services. Providing program management for multiple suppliers to ensure successful rollout for several projects in the security portfolio. Collaborating with stakeholders at all levels and in all areas of the business. Responsible for upper management status reporting for senior leadership, financial forecasting, invoice management and project/program closure. Proactively managing changes in project scope, identifying potential crises, and devising contingency plans. Providing tools and mentorship to business project managers
- Implemented tactical Identity Access Management process for 2000 applications across the globe. Managed Service Now supplier development team to orchestrate with Active Directory.
- Integrated Okta single sign on for existing applications and documented SAML configuration process for customer applications. Cloud applications include Workday, Citrix Sharefile, and Salesforce.com
- Managing deployment of Bit Locker Encryption for North America and Mexico.
- Assist with architectural design for Service Now Design for IAM development.
- Participated in employing the new change control management process. Cheryl B. Smith Residence (248) 553-0398
01/2010 to 03/2014
Program Manager/ITIL Service ManagementGeneral Electric － City , STATE
- Leading application performance management team for Aviation IT supporting over 2000 business applications. Managing contractors and outsourced suppliers to deliver services focusing on performance testing, application monitoring and support of HP Quality Center Application Lifecycle Management.
- Establish and maintain appropriate performance testing, monitoring methods/metrics and reporting to determine and track needs and trends for support issues and capacity.
- Facilitate weekly deep dive session for Performance and Availability representatives serving cross-functional teams in preparation for CIO meeting. Make actionable plans as needed.
- Developed and trained senior management on Operational Risk Management procedure which delivers improvements and changes to proactively identify and prevent issues affecting site operations. Focusing on MTTR and the customer experience for P0/P1 incidents and outages.
- Developed new billing model to drive transparency to 2014 budget. Negotiated a $80k savings with vendor for Q3/Q4 for performance testing.
01/2007 to 12/2010
Program Manager/Senior Project Management ConsultantDynatrace, OptNet － City , STATE
- etc.) to move from transactional monitoring to an end-user experience management and troubleshooting design.
- Performed problem management and created Root Cause Analysis process for custom applications and third party solutions. AT&T, Detroit, MI January 2007 - December 2010 Program Manager/Senior Project Management Consultant Providing advanced program and project management support for multiple projects including GMAC and OnStar account in a PMO. Working closely with customer sponsors, stakeholders, users, technical team leads, and senior management to coordinate project activities and provide support for core project management functions. Work closely with engineering to steer technical direction. Reporting at executive levels.
- Influencing and implementing project management methodologies and standards including ITS PMO procedures and execution. Using MS Project to build detailed, effort-driven project schedules.
- Estimating cost, forecasting, planning process modeling and performing issue/risk management.
- Providing meeting facilitation, variance analysis and reporting.
- Mentoring other project managers and team members in pm methodologies.
- Effectively communicating with customers to address customer issues in key areas.
02/2004 to 01/2007
Senior Program Manager - Voice SystemsACN Communications － City , STATE
- Responsible for 4 project managers that managed tasks from creating scope document through implementation of web applications in a fast paced environment. Managed implementation of B2C portal working with the AppDev manager using SDLC. Provided executive reports and facilitated internal and external senior management meetings. Worked with telephony business users to develop functional system requirements to improve the telecommunications database system. Worked with developers to maintain product life cycle - from unit testing, to UAT and through implementation.
- Defined development objectives for key functional areas and presenting solutions for provisioning, finance, and billing systems.
- Facilitated brainstorming sessions to gather innovative improvements to the system and to accommodate rapid telecommunication changes.
- Assisted in developing document templates (project initiation/business requirements/functional requirements/design) for software development life cycle which included extensive QA and UAT testing.
- PMs worked with Systems Analysts to analyze and gather requirements for VoIP topology to support development of functional and design documentation for backend provisioning of the Customer Portal on an Oracle platform.
- Managed Systems Analysts that developed documentation to support resale of Wireless telephony service.
- Managed analysts that authored functional requirements documents used by developers and QA team to implement SQL code for large Local Exchange Carrier.
- Used the UML Analysis Model to do created flowcharts, network and data flow structures and OOD models.
- Worked with development team to create and implemented over 100 maintenance programs for existing applications in SQL Server. Cheryl B. Smith Residence (248) 553-0398
08/2001 to 04/2003
Director of TechnologyIKON OFFICE SOLUTIONS － City , STATE
- Directed technical operations for the Legal Production Document Center at General Motors. Responsible for managing a team of 40 that provided Digital Imaging Operations and LAN/WAN support. Assigned, tracked, and managed a $15M budget using a Work Breakdown Structure and MS Project and other PMI methodologies.
- Used SDLC to manage VB6 programmers to develop and improve applications to improve end-user input efficiency for 16 indices.
- Supervised project to clean-up 15 databases for MS Access to Oracle conversion within 3-month deadline by managing to critical paths.
- Managed technical group responsible for capturing and transferring (via OCR and litigation case management software) coded legal data to customized database. Quality compliance record averaged 98.9%
- Cut labor cost by 50 % using PMI resource planning - technical imaging and database associates were able to complete daily tasks and finish special project assignments concurrently.
- Assist in implementing barcode test system.
- Developed and managed Open Issues Matrix for tracking purposes.
- Responsible for the configuration, installation, maintenance of a NT and Windows 2003 platform. Worked with the team to provide disaster recovery plan for all Cisco router and switches and for RAID servers.
08/1998 to 05/2001
Director of Field Account ServicesMCLEODUSA － City , STATE
- Directed Sales Engineers and Customer Project Managers in the design and implementation of voice networks - installed several Centrex and DID Systems.
- Successfully managed project installation of 70 trunk lines to a digital PBX for 70-site government network.
- Supported the internal Automatic Call Distribution for Flint / Southfield call centers.
- Prepared Response To Proposal and negotiated contract for government dial tone.
- Led project managers in developing project documentation and reporting methods for customers at executive level on strategic accounts.
09/1996 to 07/1998
Manager of Router InstallationsMCI WORLDCOM/ UUNET/ ANS － City , STATE
- Project managed $7 million installation of WAN equipment into Chicago Public Schools.
- Managed engineers in providing architecture and design for 500 remote sites and one hub using TCP/IP protocols, such as OSPF and BGP.
- Developed project documentation, reporting methods, and detailed network topology.
- Ensured all subcontractors' work met scheduled deadlines and ANS quality standards for cabling, router, CSU, and circuit installations.
- Managed federal government VPN for Department of Defense (DOD). Knowledge of DoD Lifecycle. Network Installation Engineer Handled the installations and upgrades for Virtual Private Network customers.
- Tested, configured, installed, and troubleshot network and communications hardware.
- Provided detailed technical analysis to the customers for their network attachments.
- Tested digital circuits for network attachment to the backbone infrastructure.
Education
Bachelors of Information Technology: Information TechnologyUniversity of PhoenixBachelors of Information Technology, University of Phoenix
Certification: Ford Motor Company Career DevelopmentLawrence Technological UniversityMathematics & Computer Science, Lawrence Technological University Marketing and Business Courses, Oakland Community College Project Management Professional Certification Ford Motor Company Career Development
Accomplishments
Experienced senior program manager with more than twenty-five years of infrastructure, software and hardware experience--serving a diverse client base in the automotive, aviation, government, legal and telephony industries. Project management qualifications combined with demonstrated ability to develop and implement technical solutions to meet critical business needs. Outstanding leadership and interpersonal skills. Particularly effective in working with internal users to support the Operation in applying a technical strategy. Superior in building working relationships and providing top performance to customers. Excellent organizational, budget management, negotiation, human resource management abilities and strong communication
Certifications
PMP DOD Project Management Professional
Skills
Program Manager, Application Performance, Performance Management, Risk Management, Trading, Documentation, Billing, Testing, Solutions, Budget, Operations, Voice, Microsoft Project, Ms Project, Project Management, Forecasting, Project Documentation, Database, Maintenance, Oracle, Sdlc, Aviation, Itil, Metrics, Mttr, Performance Testing, Estimating, Estimating Cost, Its, Leads, Mentoring, Pmo, Process Modeling, Root Cause Analysis, User Experience, Variance Analysis, Router, Access, B2c, Billing Systems, Business Requirements, Design Documentation, Exchange, Finance, Gather Requirements, Life Cycle, Ms Sql Server, Ood, Provisioning, Qa, Software Development, Software Development Life Cycle, Sql, Sql Server, Structured Software, Telecommunication, Telecommunications, Telephony, Uat, Uat Testing, Uml, UnitTesting, Voip, Wireless, Executive Level, Field Account, Pbx, Sales, Voice Networks, Architecture, Backbone, Bgp, Cabling, Circuits, Csu, Dod, Engineer, Federal Government, Million, Network Installation, Ospf, Pricing, Tcp, Tcp/ip, Vpn, Case Management, Cisco, Databases, Disaster Recovery, Imaging, Labor Cost, Lan, Lan/wan, Litigation, Microsoft Windows, Ms Access, Ocr, Parallel Method Invocation, Pmi, Raid, Windows 2003, Active Directory, Change Control, Change Control Management, Citrix, Deployment, Encryption, Financial Forecasting, Invoice, Program Management, Rollout, Salesforce.com, Saml, Security, Security Infrastructure, Single Sign On, Supplier Development, Workday, As/400, Automotive, Bluetooth, Budget Management, Data Analysis, Data Modeling, Dhcp, Dns, Eigrp, Ethernet, Frame Relay, Hp Openview, Html, Human Resource Management, Java, Lucent, Marketing Analysis, Ms Office, Netbios, Nortel, Omt, Openview, Paradyne, Pmp, Ppp, Rad, Rup, Scanner, Sna, Sniffer, Snmp, Solaris, Sonet, Token Ring, Vendor Management, Windows 8, Wins, Wireshark, Wml, Workflow, Xml, Career Development, Marketing, Mathematics
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Resume Overview
School Attended
- University of Phoenix
- Lawrence Technological University
Job Titles Held:
- Program Manager/Security Infrastructure and Cloud Services
- Program Manager/ITIL Service Management
- Program Manager/Senior Project Management Consultant
- Senior Program Manager - Voice Systems
- Director of Technology
- Director of Field Account Services
- Manager of Router Installations
Degrees
- Bachelors of Information Technology : Information Technology
Certification : Ford Motor Company Career Development
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