program manager passport services resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Manager offering advanced knowledge of operations across functional operations and projects related to Auxiliary Services within the University System of Georgia. Excellent understanding of organizational strategies and implementation of new initiatives. Successful at developing and overseeing programs to increase revenue and improve customer experience.



Customer Service

Project Management

Problem Solving

Risk Management


Relationship Building

Microsoft Office Suite

Adobe Tools






Work History
09/2018 to Current Program Manager, Passport Services Meta Platforms, Inc. | Gallatin, TN,
  • Planned and implemented the new Georgia State University (GSU) Passport Acceptance Facility, creating sixty thousand dollars ($60,000) in new revenue in the first 12-months.
    Manage the daily operation of the University Passport Facility. Develop and implement unit goals, objectives, policies and procedures.
    Perform daily, weekly and monthly reconciliation of fees accepted through POS system and e-commerce payment system.
    Plan, schedule, and prioritize the work of subordinate staff and adjust assignments as needed.
    Maintain highly confidential records of Agents and customers in accordance to U.S. Department of State laws.
    Perform Passport Agent services and cashiering services as needed.
    Organize passport events.
03/2018 to Current Manager of Vending Services Georgia State Uniersity, Auxiliary Services | City, STATE,

• Manage vending operations.
• Manage five hundred thousand-dollar ($500,000) budget.
• Instrumental in the increase of vending sales all-encompassing by twenty percent (20%) within first year as Vending Manager.
• Develop and implement program goals, objectives, policies and procedures.
• Conduct field reviews to identify machines operating below established goals and locate high traffic areas for potential financial growth.
• Develop marketing goals.
• Resolve complex customer service and technical issues.
• Coordinate with Information Systems and Technology, Facilities and Planning, Housing, Student Life, Athletics, and Auxiliary Services to determine vending needs, technical matters, space concerns and equipment placement.
• Perform system testing during upgrades and implementations.
• Coordinate repair services and equipment maintenance for vending machines and location structures.
• Develop surveys and other assessment tools to gather input from customers to improve customer service.
• Coordinate product donations to internal departments, sponsorships, graduations and other major University events.

01/2015 to 03/2018 Administrative Specialist, Manager Georgia State University, Auxiliay Services | City, STATE,
  • Assist Senior Director with special projects, research activities and long-term financial goals.
  • Project Manager on short term and long-term projects, such as minor and major construction projects for Auxiliary Support and Service.
  • Prepare, review, edit, and analyze a variety of reports of internal and external organizations.
  • Assist Sr. Director with fiscal year close-out and year end accounting.
  • Assist in strategic planning and goal setting activities for Auxiliary Services.
  • Manage escalated departmental issues from internal and external organizations.
  • Manage full-time, part-time, student workers and work-study students.
  • Plan and organize departmental marketing campaigns.
02/2002 to 01/2015 Manager, Campus Card Georgia Perimeter College, Auxiliary Services | City, STATE,
  • Oversee and coordinate activities of 10-15 part-time staff and student workers. Recruit, hire and train new employees.
  • Administer the collection and reporting of statistics concerning financial aid and debit account disbursements of over $8,000,000.
  • Manage excellent relationships with campus bookstore, campus card banking partner, and internal departments.
  • Troubleshoot escalated customer complaints and internal staff disquiets.
  • Facilitated the implementation of 5 business center locations and the on-line ID card office increasing the sales by 350% between FY 2012-2015. As well as implemented and managed the main campus Information Desk. Assist in the implementation of debit plans, financial aid program, print management and departmental copy management.
  • Monitoring $500,000 annual departmental budget. Prepare monthly reports for campus debit card activities.
  • Calculate and prepare vendor commissions and payments.
    Create financial journals and reconcile accounts for financial aid, debit card transactions and campus print/copy management program.
  • Chief Administrator for TouchNet MarketPlace system.
  • Create and maintain departmental webpages and Social Media accounts.
  • Strategized new campus card marketing plans in partnership with banking partner increasing their campus free student checking program by over 30% per year.
  • Event planning and Project management.
Expected in to to Associate of Arts | Business Administration And Management Georgia Perimeter College, Clarkston, GA, GPA:
Expected in to to Associate of Arts | Marketing Management And Research Georgia Piedmont Technical College, Clarkston, GA GPA:

Business Management

Project Management


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Resume Overview

School Attended

  • Georgia Perimeter College
  • Georgia Piedmont Technical College

Job Titles Held:

  • Program Manager, Passport Services
  • Manager of Vending Services
  • Administrative Specialist, Manager
  • Manager, Campus Card


  • Associate of Arts
  • Associate of Arts

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