program manager operations specialist resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

My career has focused in Aircraft engine propulsion systems as a mechanic and manager. followed that by working in procurement group as a program manager that supported flight line operations as a specialist for supporting the manufacturing, quality of aircraft deliveries and was the overseer of the supplier of jet engines. Results-oriented Operations Mechanic/Supervisor and Program Manager with more than 42years of progressive Aviation experience. Exceptional business acumen, administrative strengths and program management abilities. Forward-thinking Operations Specialist bringing 39 years of expertise in Aircraft Propulsion systems for aviation sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Operations Specialist with experience developing realistic solutions to assure satisfactory customer experiences. Committed to resolving problems and maintaining accurate metrics and reports.

  • Unified Communications Integration
  • Resource Planning and Scheduling
  • Customer Relations
  • Conflict resolution
  • Customer service
  • Good listening skills
  • Computer proficiency
  • MS Office
Work History
01/2007 to 11/2020 Program Manager Operations Specialist Cigna | Kansas City, MO,
  • Collected, arranged and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Developed and updated tracking spreadsheets using Access.
  • Developed 3-4 effective improvement plans per year.
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Conducted root cause analysis in deficient areas to identify and resolve central issues.
  • Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
01/2002 to 12/2006 Manager Production Shop The Boeing Company | City, STATE,
  • Addressed personnel issues and scheduling conflicts promptly.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Directed manufacturing process and procedures to achieve goal of first run capability.
  • Applied lean practices to balance workflow and eliminate unnecessary steps.
  • Standardized production procedures, job roles and quality assurance guidelines.
  • Assessed manufacturing processes and recommended improvements to increase productivity.
  • Directed key personnel in correct production techniques to achieve required quality.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Resolved issues quickly to maintain productivity goals.
  • Implemented quality improvement changes to minimize product defect rates.
  • Created and regularly updated department work instructions and reports.
  • Developed and implemented cost controls and other expense reduction measures.
  • Implemented program changes to identify and quickly resolve root cause issues bottlenecking production levels.
  • Managed continuous improvement initiatives to drive gains in quality, flow and output.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Accomplished multiple tasks within established timeframes.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Approved regular payroll submissions for employees.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Propelled continuous improvements and strategically capitalized on current market trends.
11/1978 to 08/2006 Aircraft Mechanic The Boeing Company | City, STATE,
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
  • Completed all paperwork requirements for each task, including recording maintenance actions via non conformance and standard build records
  • Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.
  • Removed and installed aircraft subsystem assemblies such as engines, and Quick engine change kits on engines, and all nacelle hardware.
  • Operated support equipment, including flight line vehicles, as needed.
  • Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
  • Conducted and oversaw safety protocols, including flight line foreign object prevention walks.
  • Trained new employees according to company standards.
  • Used leveling compounds and scotch casts to seal parts, assemblies and sub-assemblies.
  • Built up multiple manufacturers engines for 737, 747, 757, 767, 777 aircraft. CFM, GE, PW and RR.
  • Composite Repair specialist Graphite/Kevlar/Fiberglass etc.
  • Was the manufacturing rep for the Design Build Teams supporting propulsion programs at Boeing. 777, 747-8, 737NG, 787.
Expected in High School Diploma | Hazen, Renton, GPA:
  • Licensed FAA Repair Station FAR 145 - Repairman. (Boeing) 2004 - 2012
  • Training - Engine familiarization training 1982 - 2018 Multiple Suppliers, CFM, GE. PW and RR covering multiple models from GE and PW.

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Resume Overview

School Attended

  • Hazen

Job Titles Held:

  • Program Manager Operations Specialist
  • Manager Production Shop
  • Aircraft Mechanic


  • High School Diploma

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