Program Manager Of Shelter And Transitional Living Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

  • Staff management
  • Verbal/written communication
  • Budgeting
  • Goal-oriented
  • MS Office Suite
  • Crisis response
  • Public speaking ability
  • Interpersonal skills
  • Consultation
  • Counseling
  • Crisis management
  • Public speaking
  • Trauma Informed
Work History
Program Manager of Shelter and Transitional Living, 01/2021 to Current
Avalon Healthcare SolutionsTampa, FL,
  • Supervised programming and administrative facets of homeless shelter and transitional housing for youth ages 16-20.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Coached and assist staff in appropriate use of crisis management, de-escalation, mediation of conflicts and other principled-based practices.
  • Led the process of recruiting and screening prospective program staff.
  • Supervised Youth Support Specialists - consult, problem-solve, and provide ethical guidance and oversight to program activities.
  • Supported and facilitate the supervision of on-site volunteers.
  • Identified and facilitate employee training and development needs on an ongoing basis, as well as through the annual performance review process.
Intake Coordinator, 02/2020 to 01/2021
Caregiver HomesColumbus, OH,
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Completed and filed financial documentation for accounting purposes.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Worked in partnership with business office and payers to resolve payer problems and facilitate reimbursement.
  • Acted as a liaison between payers, business office staff, patient care providers and site supervisor.
  • Partnered with appropriate community liaisons.
Case Management Supervisor, 09/2019 to 02/2020
WellpathEffingham, GA,
  • Supervised Case Managers at SafeZone.
  • Ensured case management is provided in the context of the nine evidence-based principles for helping youth overcome homelessness (journey oriented, trauma informed, non-judgmental, harm reduction, trusting youth-adult relationships, strengths-based, positive youth development, holistic, collaboration).
  • Developed and implement systems, protocols, and programs to manage the work of the case management team in order to ensure exceptional youth centered care.
  • Provided onboarding, training, supervision, and coordination of SafeZone Case Managers and interns.
  • Provided Case Consultation/Supervision to team on a regular basis.
  • Ensured compliance of all case management related work plans and reports, as required by funding sources.
  • Provide feedback and input to grant proposals supporting case management services.
Psychological Associate, 05/2009 to 09/2019
Fairview Health ServicesCity, STATE,
  • Develop and teach strategies to promote client wellness and independence.
  • Collaborate with or assist doctors, psychologists, or rehabilitation therapists in working with mentally ill, emotionally disturbed, or developmentally disabled patients to treat, rehabilitate, and return patients to the community.
  • Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships.
  • Strategically planned methods to achieve operational goals and targets.
  • Ensured that clients and families were treated with respect and dignity.
  • Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships.
  • Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Bachelor of Science: History, Expected in 05/2005
Indiana State University - Terre Haute, IN
Master of Arts: Interdisciplinary Studies, Expected in 07/2019
Liberty University - Lynchburg, VA

Areas of Focus Public/Community Health and Crisis Counseling

Board Member, U of M Masonic Children's Hospital Pediatric Advisory Board 2013 to 2018

Acute Stress, Grief, & Trauma

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Resume Overview

School Attended
  • Indiana State University
  • Liberty University
Job Titles Held:
  • Program Manager of Shelter and Transitional Living
  • Intake Coordinator
  • Case Management Supervisor
  • Psychological Associate
  • Bachelor of Science
  • Master of Arts

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