Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

I'm a resourceful management professional who offers a history of successful coordinating and monitoring operations across various departments. I'm committed with exceptional reliability and drive to contribute to positive outcomes for individuals. Hardworking employee skilled in promoting supportive, caring environment for residents.

  • Regulations and compliance
  • New staff orientation
  • Payroll procedure oversight
  • Facility management
  • Program development
  • Client needs assessments
  • High performance standards
  • Data management
  • Creative Problem Solving
Work History
01/1990 to Current
Program Manager of Residential Services Scott County Shakopee, MN,
  • Participated in community events and met with local leaders to develop recreational activities for residents.
  • Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
  • Coordinated services and therapy for over 20 residents and managed attendance for scheduled appointments.
  • Communicated regularly with guardians of residents, answering questions and addressing concerns.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Recruited, interviewed and hired over 30 staff members offering exceptional talent and brought great skills to team.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
01/2001 to 05/2003
Corrections Officer Jeld-Wen Sacramento, CA,
  • Supervised over 60 inmates during all activities and transfers to monitor compliance and implement corrective actions.
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
  • Documented prisoner identification, charges and inmate disturbance incidents.
  • Authored incident reports for management on violations and discrepancies.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Examined incoming and outgoing mail to detect contraband.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Enforced regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks, alcohol sensor testing and gate-locking procedures.
  • Routinely counted inmates and in response to potential security breaches.
  • Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Mitigated risks and emergency response delays by monitoring weapon inventory controls.
03/1989 to 06/1990
Assembly Line Worker Town Pump, Inc. Shelby, MT,
  • Inspected and tested components, assemblies and power tools for proper functionality.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Sampled and tested final products to check conformance with production tolerances.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
  • Identified machinery malfunctions by performing troubleshooting tasks.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
  • Checked position and alignment of each component to prevent errors and minimize materials waste.
  • Calibrated equipment to maintain optimal performance.
  • Boxed, labeled and transported items to support assembly operations.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Conducted quality assurance inspections on finished components and identified issues.
04/1987 to 09/1989
Hotel Front Desk Clerk Super 8 Motel City, STATE,
  • Collected room deposits, fees and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Informed guests of hotel security features and offered details regarding fire and emergency procedures.
  • Prepared weekly employee work schedules for team members.
  • Resolved service-related problems and documented actions in system.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
Expected in 06/1987
High School Diploma:
Buckingham County High School - Buckingham, VA
  • Root Cause Analysis in Developmental Disabilities Training - April 2021
  • Incident Management in Developmental Disabilities Training - April 2021
  • Risk Screening in Developmental Disabilities Training - April 2021
  • Data Analysis for Quality Improvement Training - May 2021
  • Adult Home Administration Training - March 1997

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School Attended

  • Buckingham County High School

Job Titles Held:

  • Program Manager of Residential Services
  • Corrections Officer
  • Assembly Line Worker
  • Hotel Front Desk Clerk


  • High School Diploma

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