Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Problem-solving Residential Program Manager committed to facilitating a healthy, supportive environment for individuals. Pleasant leader with attention to detail and the determination to seek out opportunities that promote positive outcomes for residents. Ready for a new position that involves collaborating with talented teams of people. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
04/2019 to Current Program Manager of Residential Services Behavior Health Network | Springfield, MA,
  • Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
  • Helped residents receive recommended services, including physical therapy and speech therapy.
  • Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
03/2017 to Current Outreach Worker Pacific Medical Centers | Mission Viejo, CA,
  • Implemented community outreach and engagement plans to reach vulnerable communities.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Educated citizens on resources and programs in local community.
  • Collaborated with community-based organizations and key stakeholders to address community initiatives.
  • Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
  • Planned events in Greenfield to connect people dealing with similar issues.
  • Helped clients with day to day tasks such as grocery shopping and basic budgeting.
06/2012 to 05/2015 Surgery Scheduling Coordinator Carepoint Health | Hoboken, NJ,
  • Checked patient insurance and collected pre-authorizations from providers.
  • Worked with operating facilities to schedule procedures on behalf of 4 colon rectal surgeons.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Distributed treatment and procedural information to patients.
  • Managed patient check-in and check-out procedures and processed payments.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Answered [300-500] average daily phone calls to schedule appointments and address patient inquiries.
  • Called patients to schedule Colonoscopy, office visits and Surgery appointments, consistently double-checking information and availability.
  • Answered 300 average daily phone calls to schedule appointments and address patient inquiries.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Updated patient financial information to promote accurate record keeping.
  • Called patients to schedule [Type] appointments, consistently double-checking information and availability.
  • Managed medical practice administrative needs to provide patient satisfaction.
09/2008 to 06/2012 Registration Associate Willis Knighton Medical Center | City, STATE,
  • Answered questions and fulfilled requests with friendly and knowledgeable service.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Registered patients for outpatient procedures and emergency services.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Collected, evaluated and stored documents securely in permanent records.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Scanned prior registration documents, including insurance cards to include in patient charts.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
  • Contacted insurance carriers to verify coverage, copays and deductible information for patients.
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Advised patients of monies required to be paid prior to services.
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
  • Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
  • Thoroughly explained facility policies, prepared and distributed patient identification bands and arranged for transportation to assigned rooms.
  • Provided hands-on training and coaching for junior staff on office policies and regulations.
  • Ordered and restocked supplies in line with budget limits and office needs.
Education and Training
Expected in | Liberal Arts And General Studies Greenfield Community College, Greenfield, MA GPA:
  • Certified CPR, Medication Administration - valid until 2022

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School Attended

  • Greenfield Community College

Job Titles Held:

  • Program Manager of Residential Services
  • Outreach Worker
  • Surgery Scheduling Coordinator
  • Registration Associate


  • Some College (No Degree)

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