A pragmatic leader with integrity and commitment to excellence. An astute administrator maintaining harmonious relations and treating both staff and residents with dignity and respect. Intelligent Social Services Director with budget monitoring and program oversight expertise. Enthusiastic professional with more than 10 years of working in community to provide information regarding available programs.
Skills
Regulations and compliance
New staff orientation
Positive working relationships
Written and verbal communication
High performance standards
Program development
Organization and Time management
Teamwork
Work History
Program Manager of Residential Services, 11/2020 to Current United Way Of America – Knoxville, TN,
Participated in community events and met with local leaders to develop recreational activities for residents.
Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
Communicated regularly with guardians of residents, answering questions, and addressing concerns.
Responded to injuries, accidents, and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
Communicated regularly with guardians of residents, answering questions and addressing concerns.
Coordinated services, including various types of therapy for residents, ensuring attendance for scheduled appointments.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Developed and created programs and monitored effectiveness against individual participant needs.
PRESIDENT/CEO, 07/2019 to Current Methodist Home For Children – Winston Salem, NC,
Oversaw business-wide changes to modernize procedures and organization.
Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
Achieved under-budget and on-time project management to adhere to project goals.
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Improved supply chain to reduce materials costs and optimize distribution.
Developed innovative sales and marketing strategies to facilitate business expansion.
Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
Developed comprehensive performance reports using Google Analytics to strategize resource allocation and establish performance metrics for clients.
Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
RESIDENTIAL PROGRAM MANAGER, 12/2018 to 10/2020 Invision Human Services – Elverson, PA,
Supported personal needs of residents dealing with diverse conditions.
Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Enforced policies and safety standards through building and room rounds.
Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
Solved grievances and complaints by collaborating with residents.
Conducted tours, orientation and educational sessions for residents and families.
Liaised between community programs and residents and counseled 3 community and assisted living residents.
Promoted positive relations between residents and staff.
Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Managed team of 34 employees, overseeing hiring, training, and professional growth of employees.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
RESIDENTIAL PROGRAM SUPERVISOR, 03/2009 to 02/2017 ELWYN – City, STATE,
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Developed monthly schedules and assignments for volunteer staff.
Developed and created programs and monitored effectiveness against individual participant needs.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Referred families to shelters, legal resources and educational programs.
Worked with senior case managers to coordinate team development activities and trainings.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Conducted community workshops to promote different programs and educate public on available services.
Used coordination and planning skills to achieve results according to schedule.
Educated families and community members about domestic violence, including its impact on children.
Identified issues, analyzed information and provided solutions to problems.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
MBA: HEALTH SERVICES ADMINISTRATION, Expected in 06/2018 STRAYER UNIVERSITY - SPRINGFIELD, PA, GPA:
Awarded ACADEMY EXCELLENCE
BBA: HEALTH SERVICES ADMINISTRATION, Expected in 01/2014 STRAYER UNIVERSITY - SPRINGFIELD, PA, GPA:
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