Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Accountable and committed MSW Residential Program Manager that is exceptionally reliable and handles multiple tasks in fast-paced environments while remaining calm and composed. Knowledgeable in regulations and rules promoting quality home environments for every resident's well-being through promoting supportive, client centered, and caring environments for residents.

  • Facility management
  • Client needs assessments
  • Proficient in Microsoft Office/Sharepoint
  • Trauma Informed Care/Healing Center Engagement
  • Client Centered Approach
  • Voluntary Services
  • Harm Reduction/Housing First
  • Program development
  • Planning and Coordination
  • Behavioral Disorder Services
  • Substance Use Disorder Services
  • Conflict Resolution
  • Staff and Program Management
  • CMIS and FCS
  • Written and verbal communication
  • Positive working relationships
  • Supervising staff and students (BASW, MSW,)
Work History
05/2019 to Current Program Manager of Residential Services Care New England Health System | Providence, RI,
  • Oversee all operation for Transitional Living Program. FCS enrollment, billing, service plans, and case notes. Coordinated services for residents. Coordinate with outside agencies to bring in resources for clients. Developed monthly schedules and assignments for volunteer staff. Supervised staff members in their roles, provided weekly supervision, facilitated and edited employees evaluations. Facilitated groups and creating group scheduling/curriculum. Facilitated weekly staff meetings. Coordinate, schedule, and implement monthly training for all staff . Intake and exits of clients. Maintaining all files in compliance with grant funding. Calculating and collecting fees for client. Referring clients to Section 8. Housing women in permanent housing. Assisted Director of Housing with grant reporting. Supervising Social Work students from various universities. Facilitate drug testing and alcohol testing as needed. Run monthly reports in CMIS to correct data. Report data to CMIS, Complete monthly SpDats. Create and monitor service plans for each client. Coordinate weekly case management meetings with clients. Monitor large volunteer groups while they are on-site. Train new employees and all volunteers. Oversaw housing plans for over 9 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies. Negotiated with landlords and real estate agents to obtain vacant apartments . Identified and recruited landlords whom manage affordable units to meet clients' needs. Recruited, interviewed and hired staff. Maintain a empowering and nurturing environment. Maintain professional and personal boundaries.
10/2017 to Current Residential Case Manager Aptive Pest Control | Las Vegas, NV,
  • Coordinated with outside agencies to facilitated move in and move out of residents. Developed client-driven treatment plans aimed at advancing resident's short-term and long-term goals. Resolve conflicts between residents through skilled mediations. Meet weekly with each Resident. Direct post residency follow up services. Coordinate departure parties. Refer to outside agencies as needed.
12/2016 to Current Housing Coordinator Transitions-Miryam's House | City, STATE,
  • Tracked and monitored rental payments for 9 clients according to company policies and protocols. Communicated program expectations, rules, and behaviors codes to clients and alumnae. Used best practices professional crisis intervention skills in addressing any emergency. Coordinate with maintenance to maintain facility. Facilitate community meetings weekly.
06/2016 to 10/2017 Parent/Child Visitation Supervisor Volunteer Of America | City, STATE,
  • Interviewed individuals and families to assess needs and provide informational resources. Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs. Reported child abuse in accordance with legal standards of mandatory reporters. Proved successful working within tight deadlines and fast-paced atmosphere. Picked up, transported, and dropped off children to meet with their biological families. Supervised interactions between child and biological setting whom are placed in CPS custody. Complied visitation reports to be turned into CPS case manager.
Expected in 12/2018 Master of Science | Social Work University of Nevada, Reno, Reno, Nevada , GPA:
Expected in 06/2017 Bachelor of Science | Social Work Eastern Washington University, Cheney, WA GPA:

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School Attended

  • University of Nevada, Reno
  • Eastern Washington University

Job Titles Held:

  • Program Manager of Residential Services
  • Residential Case Manager
  • Housing Coordinator
  • Parent/Child Visitation Supervisor


  • Master of Science
  • Bachelor of Science

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