Resourceful Inpatient Services Program Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency all while providing a safe environment for hemodialysis patients. Highly committed with hardworking mentality to maintain quality of services and products keeping customers in mind.
Accomplishments
2019 and 2020 Deficiency Free Reaccrediation Joint Commission Surveys for all contracted facilities
Collaborated with internal Rocky Mountain Region in the development of the Inpatient Services Float Pool.
Skills
Budget coordination
Electronic Medical Record Documentation proficiency
Performance monitoring
Dialysis equipment proficiency
Team leadership and direction
Program leadership
Policy and procedure improvements
Survey Readiness
Quality assurance
Logistics Operations
Partnership development
Operations management
Work History
05/2017 to Current
Program Manager of Inpatient Services Fresenius Medical Care – Philadelphia, PA,
Strategically balanced technology and business needs of organization.
Monitored progress of programs, using and applying programming documents, program directives and other program material.
Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
Resolved problems and provided solutions to customers by communicating requirements to subordinates.
Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
Implemented and led meetings, opening up dialog with area managers to discuss quality, budgets and regional needs.
Interacted with customers and clients to identify business needs and requirements.
05/2016 to 04/2017
Charge RN Inpatient Services Banner Health – Glendale, AZ,
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Monitored nursing care, patient assessment processes and treatment implementations.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Built rapport with patients and family members to deliver exceptional care.
Implemented quality patient care techniques to align with safety, health and organizational regulations.
Administered medications via oral, IV and intramuscular injections and monitored responses.
Triaged incoming phone calls from emergency rooms and inpatient units to determine needs and prioritize care.
Collaborated with various healthcare professionals to determine specific and individualized care plan based on goals and long-term health.
Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
09/2013 to 04/2016
Dialysis Registered NurseFresenius Kidney Care – City, STATE,
Analyzed emergency situations and took prompt action to save lives.
Oversaw administration of peritoneal dialysis in addition to hemodialysis, continuous renal replacement therapy and Apheresis.
Applied nursing expertise to meet needs of End Stage Renal disease inpatients in challenging acute environment.
Administered different therapies and medications in line with physician orders and treatment plan.
Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Advocated for and strived to protect health, safety and rights of patient.
Provided skilled, timely and level-headed emergency response to critically-ill patients.
06/2009 to 08/2013
Certified Clinical Hemodialysis TechnicianFresenius Kidney Care – City, STATE,
Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
Cleaned and connected fistulas, grafts, and catheters to prevent infection.
Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
Inventoried, ordered, and restocked equipment and supplies needed for hemodialysis treatment.
Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
Education
Expected in 05/2013
Associate of Applied Science: Nursing Otero Junior College - La Junta, CO GPA:
Expected in 05/2000
High School Diploma: La Junta Hight School - La Junta, CO, GPA:
Certifications
Licensed Registered Nurse - September 2013 to current
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