Program Manager Of Inpatient Services resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Resourceful Inpatient Services Program Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency all while providing a safe environment for hemodialysis patients. Highly committed with hardworking mentality to maintain quality of services and products keeping customers in mind.

  • 2019 and 2020 Deficiency Free Reaccrediation Joint Commission Surveys for all contracted facilities
  • Collaborated with internal Rocky Mountain Region in the development of the Inpatient Services Float Pool.

  • Budget coordination
  • Electronic Medical Record Documentation proficiency
  • Performance monitoring
  • Dialysis equipment proficiency
  • Team leadership and direction
  • Program leadership
  • Policy and procedure improvements
  • Survey Readiness
  • Quality assurance
  • Logistics Operations
  • Partnership development
  • Operations management
Work History
05/2017 to Current
Program Manager of Inpatient Services Fresenius Medical Care Philadelphia, PA,

  • Strategically balanced technology and business needs of organization.
  • Monitored progress of programs, using and applying programming documents, program directives and other program material.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Resolved problems and provided solutions to customers by communicating requirements to subordinates.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements.
  • Implemented and led meetings, opening up dialog with area managers to discuss quality, budgets and regional needs.
  • Interacted with customers and clients to identify business needs and requirements.
05/2016 to 04/2017
Charge RN Inpatient Services Banner Health Glendale, AZ,

  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Monitored nursing care, patient assessment processes and treatment implementations.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Built rapport with patients and family members to deliver exceptional care.
  • Implemented quality patient care techniques to align with safety, health and organizational regulations.
  • Administered medications via oral, IV and intramuscular injections and monitored responses.
  • Triaged incoming phone calls from emergency rooms and inpatient units to determine needs and prioritize care.
  • Collaborated with various healthcare professionals to determine specific and individualized care plan based on goals and long-term health.
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
09/2013 to 04/2016
Dialysis Registered Nurse Fresenius Kidney Care City, STATE,
  • Analyzed emergency situations and took prompt action to save lives.
  • Oversaw administration of peritoneal dialysis in addition to hemodialysis, continuous renal replacement therapy and Apheresis.
  • Applied nursing expertise to meet needs of End Stage Renal disease inpatients in challenging acute environment.
  • Administered different therapies and medications in line with physician orders and treatment plan.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
06/2009 to 08/2013
Certified Clinical Hemodialysis Technician Fresenius Kidney Care City, STATE,

  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Cleaned and connected fistulas, grafts, and catheters to prevent infection.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Inventoried, ordered, and restocked equipment and supplies needed for hemodialysis treatment.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
Expected in 05/2013
Associate of Applied Science: Nursing
Otero Junior College - La Junta, CO
Expected in 05/2000
High School Diploma:
La Junta Hight School - La Junta, CO,
  • Licensed Registered Nurse - September 2013 to current
  • RN.1623012

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Resume Overview

School Attended

  • Otero Junior College
  • La Junta Hight School

Job Titles Held:

  • Program Manager of Inpatient Services
  • Charge RN Inpatient Services
  • Dialysis Registered Nurse
  • Certified Clinical Hemodialysis Technician


  • Associate of Applied Science
  • High School Diploma

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