Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Innovative, customer-oriented healthcare professional with background in management, mental health care, ambulatory, and long-term care. Strong background in quality assurance and management principles and practices who is skilled at communicating, organizing and solving problems to raise the stature and rankings of health care facilities.
Skills
  • Budgeting proficiency
  • Effective staff coach
  • Talented interviewer
  • Planning and development
  • Accomplished leader
  • Recruiting and hiring expert
  • Quality improvement competency
  • Independent judgment and decision making
  • Promotes positive behavior


  • Multi-line phone talent
  • Medical terminology knowledge
  • Credit card processing
  • Cash flow management
  • Proficient in cash management
  • Strong client relations
  • Quick learner
  • MS Windows proficient
  • Exceptional communication skills
  • Creative problem solver
  • Trusted key holder
Work History
02/2012 to 2014 Program Manager, Non-Profit Organization Dignity Health | Atascadero, CA,
  • Supervised [18] program staff members.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Led the planning and achievement of goals and objectives consistent with the agency mission and philosophy.
  • Established and maintained systems that safely met consumers needs.
  • Interpreted and communicated new or revised policies to staff.
  • Strategically planned methods to achieve operational goals and targets.
  • Continually maintained and improved the company's reputation and positive image in the markets served.
  • Reviewed customer survey information to prioritize areas of improvement.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Established standards for selection, promotion and termination of staff.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Participated in facility surveys and inspections made by authorized governmental agencies.
  • Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards.
  • Established staff schedules and assignments based on facility needs.
  • Offered and documented treatment consent forms in patient health records.
  • Mediated conflicts within families to clarify and resolve underlying issues.
  • Managed CLS and transportation billing through computerized billing system.
06/2011 to 01/2012 Assitant Director of Childcare Services Solaris Healthcare | Plant City, FL,
  • Promoted good behavior by using the positive reinforcement method.
  • Promoted language development skills through reading and storytelling.
  • Assisted the lead teacher with snack time, arts and crafts and putting the children down for naps.
  • Relieved the head teacher and toddler teacher.
  • Kept classrooms clean by sterilizing and disinfecting children's toys and surfaces.
  • Dressed children and changed diapers.
  • Communicated regularly with parents about daily activities and behaviors.
  • Offered parents detailed daily reports that outlined their child’s day.
  • Maintained daily records of children’s individual activities, behaviors, meals and naps.
  • Maintained a child-friendly environment by allowing frequent access to outdoor activities.
  • Generated invoices upon receipt of billing information and tracked collection progress.
02/2011 to 06/2011 Resident Care Aide Rent-A-Center Inc. | Kalamazoo, MI,
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients’ medical history, drug history, complaints and allergies.
  • Obtained information about clients’ medical history, drug history, complaints and allergies.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Maintained a clean, healthy and safe environment.
07/2010 to 01/2011 Certified Nurse Assistant (CNA) Universal Health Services | Sautee Nacoochee, GA,
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Monitored vital signs, such as blood pressure and pulse.
  • Responded appropriately to the physical, emotional and developmental needs of patients.
  • Obtained information about clients’ medical history, drug history, complaints and allergies.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Assisted with patient transfer and ambulation.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
  • Supported diagnostic procedures, assisted with technical nursing treatments and entered information in patient records and charts.
  • Documents objective data and routine aspects of patient care.
02/2009 to 07/2009 Customer Service Sales Associate Fairfield Circle K | City, STATE,
  • Documented all customer inquiries and comments thoroughly and quickly.
  • Processed cash and credit payments rapidly and accurately.
  • Responded to all customer inquiries thoroughly and professionally.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Entered data promptly and efficiently with a [98]% accuracy rate.
  • Greeted customers in a timely fashion, while quickly determining their needs.
  • Accurately logged all daily shipping and receiving orders.
06/2005 to 10/2008 Dietary Cook Dexter Health Care | City, STATE,
  • Instructed clients in proper meal preparations and diet therapies.
  • Monitored quality control procedures to guarantee the preparation and delivery of healthy menu choices.
  • Established and maintained thorough nutritional records and information.
  • Maintained automated systems for menu management and nutritional data.
  • Planned, directed and monitored the clinical functions of the dietary department.
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Reduced food costs by [20] percent by using seasonal ingredients, setting standards for portion size and minimizing waste.
  • Consistently attained high food quality standards.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Led shifts while personally preparing food items and executing requests based on required specifications.
06/2004 to Current Shift Leader/Supervisor Rite Aide | City, STATE,
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Solved unresolved customer issues.
  • Strong leader of customer support staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Managed work flow to exceed quality service goals.
  • Trusted with keys to open and close the store.
  • Operated a cash register for cash, check and credit card transactions with [100]% accuracy.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Worked with the management team to implement the proper division of responsibilities.
Education
Expected in 1996 High School Diploma | College Prep Foxcroft Academy , Dover Foxcroft, ME GPA:
Expected in 1999 Associate of Applied Science | Legal Studies , Bangor, ME GPA:
  • [3.87] GPA
  • Graduated with Honors
  • Coursework in Paralegal Studies
Expected in Associate of Arts | Liberal Studies University of Maine at Augusta, Augusta, ME GPA:

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Resume Overview

School Attended

  • Foxcroft Academy
  • University of Maine at Augusta

Job Titles Held:

  • Program Manager, Non-Profit Organization
  • Assitant Director of Childcare Services
  • Resident Care Aide
  • Certified Nurse Assistant (CNA)
  • Customer Service Sales Associate
  • Dietary Cook
  • Shift Leader/Supervisor

Degrees

  • High School Diploma
  • Associate of Applied Science
  • Associate of Arts

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