Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Devoted Program Manager with seven years of expertise in developing two effective Pulmonary Nodule Navigation programs for the healthcare industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Works well with key stakeholders in pulling together perspectives and leveraging systems with the goal of creating, advancing, and safeguarding effective programs. Enthusiastic about taking on new challenges while remaining driven and passionate about saving lives and creating better outcomes for patients.

  • ARRT(CT) certified with 10 years Radiologic Technology experience
  • OPN-CG certified Pulmonary Nodule Navigator with 6 years of Navigation experience
  • Project coordination
  • Proficient in Epic, Primordial, Excel
  • Problem Solving
  • Critical thinking
  • Excellent attention to detail
12/2020 to Current Program Manager, Lung Nodule & Screening Programs Upmc | Seneca, PA,
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
  • Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.
  • Uncovered issues to determine solutions and assist program participants.
  • Cultivated relationships with Primary Care Physicians, Specialists, and other key stakeholders to maximize program outreach.
  • Developed programs and initiatives to support organization's long-term goals.
  • Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
  • Communicated effectively with staff to gain better understanding of Lung Cancer Screening regulations which promoted efficient development of required parameters.
  • Analyzed program data to assist in strategic decision-making.
  • Refined program efforts to meet defined objectives by implementing timelines, dashboard monitoring and quality assurance methods.
10/2014 to 12/2020 Pulmonary Nodule Navigator North Shore Medical Center | City, STATE,
  • Helped to create and provide patient navigation for the first Pulmonary Nodule Program (Lung Cancer Screening and Incidental Pulmonary nodules patients) in the MGB Enterprise.
  • Improved success of program by making proactive adjustments to operations
  • Planned and executed meetings to connect organizational representatives with key stakeholders and the medical community
  • Trained and developed personnel
  • Met with project stakeholders in the MGB enterprise on regular basis to assess progress and make adjustments
  • Created and presented data using MS Excel spreadsheets and other MS Office tools
  • Strategically planned methods to achieve operational goals and targets
  • Collaborated with multidisciplinary teams of Radiologists, Thoracic Surgeons, Pulmonologists, and Primary Care Providers to review patient results and outcomes
  • Developed system of staff communication, enabling quicker implementation of treatment plans and improved comprehensive patient care
  • Communicated goals, plans and progress to senior leaders and community
  • Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision and goals
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
  • Introduced, negotiated and implemented new projects to expand scope of engagement
  • Identified process improvements in day-to-day functioning of department
  • Provided patient education
  • Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
  • Uncovered issues to determine solutions and assist program participants.
08/2007 to 10/2014 CT Technologist North Shore Medical Center | City, STATE,
  • Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns
  • Processed, labeled and organized diagnostic images to match with patient records
  • Prepared and administered contrast materials for imaging procedures
  • Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation
  • Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA
  • Reviewed physicians’ orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images
  • Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs
Education and Training
Expected in Associate of Science | Radiologic Technology Northshore Community College, Danvers, Ma, GPA:
Expected in 08/2022 Bachelor of Science | Health Sciences Southern New Hampshire University, Hooksett, NH GPA:

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School Attended

  • Northshore Community College
  • Southern New Hampshire University

Job Titles Held:

  • Program Manager, Lung Nodule & Screening Programs
  • Pulmonary Nodule Navigator
  • CT Technologist


  • Associate of Science
  • Bachelor of Science

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