program manager resume example with 12+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Accomplished Program Manager provides in-depth understanding of developing and implementing organizational strategies. Only the Most Exceptional Customer Service is provided. Well-versed in spearheading new initiatives to support functional operations and DDD project completion. Excellent aptitude for financial management, budgeting, procurement and contracting. Proficient in managing logistics analysis, including Client performance. Customer-oriented Program Manager with personal experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success. Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on Strategic planner and clear communicator with an adaptable approach. Resourceful Program Manager with Personal Experience in supervisor Results-focused leadership with expertise providing short-to Long term situation for the clients and families I serve. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Reliable Store Manager with over ten years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Goal-driven Operations Supervisor with more than Ten years of progressive Management experience. Exceptional business acumen, administrative strengths and program management abilities. Highly driven Store Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Results-focused in Client Satisfaction with professional with strength in Extreme Customer Service. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Policy and procedure improvements
  • Performance monitoring
  • Project coordination
  • Individual instruction
  • Budget coordination
  • Partnership development
  • Program leadership
  • Capital improvement planning
  • Systems and automation applications
  • Lead generation
  • Brand management
  • Issue and conflict resolution
  • People skills
  • Organizational skills
  • Active listening
  • Planning
  • Contract development and management
  • Product development
  • Exceptional Customer Service
  • Back and Front Office Trained
Feb2019 to 04/2021 Program Manager Kion Group | Erlanger, KY,
  • Managed and organized Department of Developmental Disabilities programs through implementation of Behavior management and Psychiatric medication management techniques.
  • Managed all training in regards to staff development, change management and technical operations and controls for Group Homes.
  • Provided leadership and coordination of Article Nine programs using techniques in behavior management and Prevention and Support strategies.
  • Communicated effectively with staff to gain better understanding of rules, laws and regulations, which promoted efficient development of House Staffing.
  • Monitored and created reports showcasing program outcomes to communicate results with DDD, Guardians, Medical and Psychiatric Doctors quarterly.
  • Managed employees Scheduling, Payroll, House and Transportation Training, Client Orientation and Medication training.
  • Supported clients by providing transportation services to Daytime services, Medical and Psychiatric appointments, and Personal Outings
  • Supported clients by Budging Household and Personal funds, Personal and Grocerie shopping.
Nov2016 to Jul2018 DSP The Mentor Network | Charlestown, RI,
  • Documented client progress in charts and logbooks.
  • Monitored and reported clients' progress.
  • Administered medications.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Transported clients to doctor's appointments and other related errands.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Administered necessary medications as directed by care plan.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Documented current patient information to update, behaviors and eating habits.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Improved patient outlook and daily living through compassionate care.
  • Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to patients.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Kept detailed records of patient care, program progress, medication administration and changes in health or other conditions.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Coached patients on at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Liaised between doctors and patients about care plans, progress and changing health conditions.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Reported concerns to supervisors to maintain optimal care for all client needs.
  • Checked mail, shopped for groceries and handled bill payments.
  • Assisted patients with all daily functions closely monitoring conditions and safety.
May2008 to Aug2016 Station Manager Unifi | Albany, NY,
  • Developed successful team-building initiatives to motivate team members.
  • Effectively reduced job-related accidents by properly training departmental employees on corporate safety processes.
  • Effectively learned and trained employees on equipment, including Car Wash, Lotto, Diesel Pumps,Underground Gas Tanks, Restaurant equipment enable station to streamline operations.
  • Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
  • Delivered high level of service to customers in effort to build upon relationships for future.
  • Participated in employee relations investigations to resolve issues effectively.
  • Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.
  • Collaborated with other individuals, including District Manager to make sure that the department was meeting all regulatory requirements.
  • Utilized internal and external customer service to encourage pleasant work atmosphere for all employees.
  • Analyzed expenditures to create budgets for increasing profits and improving delivery of services.
  • Identified resources needed to complete tasks, resolved issues with personnel and maintained deliverable estimates.
  • Kept production in line with company guidelines, compliance requirements and quality standards.
  • Checked equipment and components for defects through proactive testing.
  • Produced by applying expertise in Lotto, Bos Fos software,Carwash Cash handling, Product Management and Overall Budget, Food Safety.
Education and Training
Expected in 05/2010 to to GED | Dunbar Vocational, Chicago, GPA:
Additional Information

Abrio Living

10147 w Grand Ave

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Maureen Plummer Executive Director


Horizon Health

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Shanique Butler House Manager

(480) 967-2523

Graham Enterprise

841 W. Irving Park rd

Chicago Illinois 60613

Micheal Hesse General Manager


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Resume Overview

School Attended

  • Dunbar Vocational

Job Titles Held:

  • Program Manager
  • DSP
  • Station Manager


  • GED

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