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Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Instrumental [Job Title] bringing [Number] years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Experienced [Job Title] with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in [Area of expertise] planning and deployment. Insightful Information Technology Manager with [Number] years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
- Supervised team of [Number] staff members.
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- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Directed [Number] simultaneous projects to boost business opportunities by [Number]%.
- Interacted with customers and clients to identify business needs and requirements.
- Implemented and led meetings, opening up dialog with area managers to discuss [Type] subjects.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Launched [Type] program and gathered functional and business requirements to support team and mitigate risks.
- Monitored progress of programs, using and applying programming documents, program directives and other program material.
- Oversaw [Number] projects each year from concept through final delivery.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Built, customized and repaired technology based on staff requests.
- Produced reports and updated customers and senior leaders on progress and roadblocks.
- Oversaw IT department operations and training.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Coordinated ongoing technical training and personal development classes for staff members.
- Interviewed, hired, trained and mentored [Number] staff by coaching daily, leading performance reviews and offering constructive feedback.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with outside departments to implement system-wide improvements.
- Performed root cause analysis and general troubleshooting.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved system, hardware and telephone issues within [Number] hours, improving efficiency among departments.
- Defined and documented technical support best practices for [Type] technologies.
- Submitted service tickets for equipment maintenance requests.
- Conducted in-depth product and issue resolution research to address customer concerns.
Marshall University - Huntington, WV
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School Attended
- Marshall University
Job Titles Held:
- Program Manager
- IT Manager
- Senior IT Support Engineer
- IT Support Engineer
Degrees
- Bachelor of Science
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