program manager resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
• Highly experienced meeting professional and project manager with an extensive background of managing multiple projects for high level Pharmaceutical, Chemical, and Financial companies. Strategic thinker driven to succeed with the ability to serve as a liaison between internal and external clients. Born leader ready to take on new challenges for the success of the company and clients while building team morale.
  • Microsoft Office Suite: Microsoft Word, Excel, PowerPoint, Access, Lotus Notes, Google Mail.
  • Meeting Manager Software
  • StarCite, CVENT, EVED
  • Accruals, Quality
  • Art, Quick
  • Audio, Recruiting
  • Billing, Reporting
  • Book, Sales
  • Budgeting, Seminars
  • Budgets, Strategic
  • Budget, Training programs
  • Consultant, Transportation
  • Contracts, Website Design
  • Cooking
  • Counseling
  • Clients
  • Client
  • Customer service
  • Event Management
  • Special events
  • Team building
  • Logistics
  • Lotus Notes
  • Managing
  • Marketing strategies
  • Materials
  • Meetings
  • Mentor
  • Access
  • Excel
  • Mail
  • Microsoft Office Suite
  • Office
  • PowerPoint
  • Microsoft Word
  • Organizing
  • Pricing
  • Processes
  • Project management
  • Speaker
Work History
Program Manager, 01/2010 to Current
Kion GroupMemphis, TN,
  • For PricewaterhouseCoopers, LLP, DuPont Meeting Manager responsible for full management of domestic and international recruiting, training and development meetings ranging from 250 to 4000 attendees.
  • Duties consist of but, not limited to overall project management, vendor budgeting, value added client counseling, on-site management, client interfacing, billing, and savings consolidation.
  • Serving as primary contact between the Suppliers, Meeting Host, and Sourcing/Registration Manager for the entire program.
  • Work face to face with partners, speakers, and interns to ensure educational needs are met on-site.
  • Responsibilities •Determine and arrange detailed program needs (i.e.
  • Room set-up, function times, audio visual, menu selections, on-site/off site events and activities, DMC operations, special events, ground transfers, room deliveries, VIP needs, Prepare and provide client with timeline outlining all planned program details).
  • Assist/create meeting materials such as save-the-dates, final event confirmations, and on-site signage •Mange meeting registration sites along with handling program attendee management.
  • Adhere to all deadlines, turnaround timelines & compliance requirements.
  • Update budgets as necessary during planning and prepare final budgets and accruals.
  • Ensure internal and external reporting requirements are met.
  • Utilize preferred vendors for quality of service and maximum pricing leverage/compliance.
  • Coordinate and conduct site inspections.
  • Accomplishments •Work with suppliers to meet and exceed account goal of a 20% cost savings on budgets up to 5 million dollars.
  • Provide outstanding customer service to achieve a 4.9% survey result out of the team goal of 4.0.
  • Mastered the art of managing multiple priorities at once.
  • Assist with implementing new preferred suppliers in EVED, and CVENT to maximize account savings.
  • Manage budgets with the complex world of Meal Caps, State Laws, Corporate guidelines to ensure all programs operate flawlessly.
  • Ensure everyone, from client to attendees has a positive and memorable experience from invitation stage, through onsite, and departure.
  • Skilled manager with the ability to think outside of the box on creative solutions to ensure the program’s success.
  • Strategic contributor not just responsible for logistics, but overall program goals and objectives.
Special Events Planner/Customer Service Representative, 01/2009 to 01/2010
Association Of American Medical CollegesWashington, DC,
  • Special Event consultant responsible for on-site coordination of special events in the Philadelphia location along with handling customer service issues.
  • Highly trained professional with a widespread customer service background.
  • Responsibilities •Coordinate book signing events, bridal expos, technique, and private cooking classes for large diverse groups.
  • Work with clients to design their bridal/event registries for upcoming events.
  • Accomplishments •Work with managers and team leaders to increase sales goals 20% by training and developing new hires.
  • Coordinate and develop employee team building events to boast morale and retain employees.
Program Manager, Meeting Planner, 01/2007 to 01/2009
Advanced Health MediaCity, STATE,
  • Responsible for, recruiting speakers, executing and organizing of all meeting and special projects for pharmaceutical clients such as Takeda, Wyeth and Cephalon.
  • Worked closely with clients to ensure all educational programs were complaint.
  • Assisted physicians with obtaining access to training portals to keep their CEU’s current.
  • Jessica
  • Claire, CMP, CEM 2 OF 2 Responsibilities •Worked as primary resource for a team of 100 Pharmaceutical Sales Representative program trainees.
  • Supported District Managers and Sales Representatives with budget issues to ensure that their speaker programs were compliant.
  • Negotiated contracts with hotels, transportation companies, DMCs for 150 attendee spousal programs.
  • Provided support to Speakers, Representatives, and District Managers with training and contract issues.
  • Scheduled and coordinated 150 training programs, seminars, and conference space for Key-Note Speakers monthly.
  • Worked with the CVB, local restaurants and specialty venues to obtain meeting space for programs.
  • Assisted Pharmaceutical Sales Representatives with speaker nominations and evaluation process.
  • Assisted speakers with their continuing education programs to ensure that their certifications were up to date.
  • Accomplishments •Created FAQs quick reference guides to assist with new software implementation to sales force decreasing the call volume to the speaker bureau by 30%.
  • Developed new procedures to decrease manual processes by 20%.
  • Created training SOPs to develop new hires.
  • Created team building events to increase office morale by 40%.
Meeting Planner, 01/2006 to 01/2007
Fernley & FernleyCity, STATE,
  • Meeting manager responsible for planning, organizing and executing all meeting and specials events for an Association Management Company.
  • Responsibilities •Planned general sessions, symposiums, and break-out sessions with high profile key-note speakers for 400 plus attendees.
  • Worked with clients to define meeting objectives and marketing strategies.
  • Researched and negotiated contracts for offsite venues along with managing budgets and timelines.
  • Accomplishments •Created and organized team building programs to develop a friendly work environment.
  • Implemented a mentor program for new hires to decrease employee turnover.
Certification in Event Management: , Expected in June 2020
BA: Human Resources Management, Expected in May 2018
Wilmington University - ,
AA: Business Administration, Expected in December 2012
Strayer University - ,
Certification in Website Design and Management: , Expected in December 2010
Star Cite University - ,
Certified Meeting Professional: , Expected in July 2005
- ,
Diploma: Business Administration, Expected in June 1992
Thompson Institute School of Business - ,

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Resume Overview

School Attended

  • Wilmington University
  • Strayer University
  • Star Cite University
  • Thompson Institute School of Business

Job Titles Held:

  • Program Manager
  • Special Events Planner/Customer Service Representative
  • Program Manager, Meeting Planner
  • Meeting Planner


  • Certification in Event Management
  • BA
  • AA
  • Certification in Website Design and Management
  • Certified Meeting Professional
  • Diploma

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