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program manager resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Skilled Program Manager versed in budget administration, project management and team leadership. Decisive, persistent and responsive to changing business needs. Ready to take expertise and 10 years of Program Management experience to new company.

Skills
  • Report Preparation and Analysis
  • Budget Coordination
  • Team Management and Supervision
  • Performance Management
  • Administration and Operations
  • Project Management
  • Multitasking and Prioritization
  • Strategic planning
  • Office Suite
  • Advance Excel
  • Active Secret Security Clearance
Work History
05/2018 to Current Program Manager Labur Professional Staffing | Acton, MA,
  • Coach team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Administers over $20M budget and track expenses.
  • Orchestrates smooth and efficient program development by collaborating cross-functionally across departments.
  • Monitors progress of programs, using and applying programming documents, program directives, funding documents and other program material.
  • Addresses and resolve technical, financial and operational concerns by working with team members and directors.
  • Analyze and interprets impact of federal, state and local legislation on company's internal structure.
  • Acts as principal Advisor to Senior Organizational Executives on matters pertaining to program and process improvement.
05/2016 to 05/2018 Maintenance Manager Enviva Lp | Bethesda, MD,
  • Demonstrated equipment functions and features to machine operators.
  • Observed and tested operation of machinery or equipment to diagnose malfunctions using voltmeters or other testing devices.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Supervised team of 80 sailors, overseeing their training, and professional growth was maintained to operational standard.
  • Maintained continual accountability for over $20.6M worth of equipment in engineering department.
  • Audited administrative documents and assists in all maintenance management functions of organization.
  • Advised upper management on daily operations of 80 sailors, providing maintenance support when needed and determining best practices to complete high risk maintenance.
06/2013 to 05/2016 Lead Personnel Instructor Rooms To Go | Murfreesboro, TN,
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Implement and supervise Operational Risk Management controls for applicable training.
  • Taught courses for upper management level qualifications, qualifying over 120 sailors.
  • Conducted Sexual Assault training to over 100 sailors, increasing awareness and providing support to victims of Sexual Assault.
  • Maintained training equipment, facilities, classroom and additional resources.
  • Mentored and counseled 150 sailors in accordance with organizational standard operating procedures and directives.
  • Helped run in-house required drills, including mock drills and monthly in-house trainings.
12/2010 to 06/2013 Retail Store Manager City Jeans | City, STATE,
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Grew company sales 60% by devising strategic promotional plans capitalizing on changing market conditions.
  • Promoted business strategy by implementing improvements based on guest feedback.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Hired, trained and supervised retail team members bringing in $7.5M in annual revenue.
Education
Expected in 09/2019 to to Master of Arts | Public Administration National University, La Jolla, CA GPA:
  • Coursework in Finance management & grant administration, Public Personnel Policy and Leadership in the 21st Century.
Expected in 05/2010 to to Bachelor of Arts | Social Work University of Ghana, Accra - Ghana, GPA:
Languages
Twi (Ghana):
Native or Bilingual
Negotiated:
Certifications
  • Licensed Real Estate Salesperson - 06/28/2021 to 06/27/2025
Additional Information

Specialized Military Training /Certification.

- Operational Risk Management.

- Personnel Financial Management

- Team Building/Management

- Organizational Leadership

- Quality Control Assurance

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Resume Overview

School Attended

  • National University
  • University of Ghana

Job Titles Held:

  • Program Manager
  • Maintenance Manager
  • Lead Personnel Instructor
  • Retail Store Manager

Degrees

  • Master of Arts
  • Bachelor of Arts

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