Program Manager resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Service-driven professional with 10-plus year background in Human Services operations. Adept at leading projects from development to delivery as a results-oriented Project Manager enthusiastic in developing innovative strategies. Proven history of fostering motivation to meet team and management objectives. Experienced in stepping into roles and quickly making positive changes to drive success. Strategic planner and clear communicator with an adaptable approach. In Pursuit of new professional challenges with room for advancement, growth, and knowledge. Effective people manager and big-picture thinker. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities in a fast-paced environment.


Skills and Qualifications
  • Scheduling and Coordinating with tracking, reports, and evaluation with positive metrics.
  • Performance monitoring with documentation and reporting; well over 100 direct ts and 300 direct reports, with 500 students, and authoring several training manuals.
  • P&L and budget management with high revenue forecasting and funding sources.
  • Achieved accurate staffing levels, with applicant tracking system.
  • Building relationships with the community through engagement; organizing and Increasing community partners by 50%.
  • Identified, analyzed past and current initiatives, enhancing campaigns and goals for the community.
  • Improved delivery of services by creating partnerships in the banking, service, and court systems.
  • Maintaining quality metrics and exceeding revenue goals, and contributions by 25%.
  • Spearheading Project Management goals achieved using SAP CRM data analytic technologies.
  • Successfully created partnerships with JEVS, Esperanza, etc. to promote training for students.
  • Negotiating with vendors, vetting and drafting policy and contractual obligations.
  • Created highly effective new programs, significantly impacted efficiency and improved operations.
Education and Training
Expected in 05/2023 Associate of Applied Science | Human Services Montgomery County Community College, Blue Bell, PA GPA:
  • 3.58 GPA
  • Information Technology Recipient
  • Dean's List Honoree [2021 - 2023]
  • Major in Human Services
  • Graduated cum laude
Expected in | Health Information Technology MTI Business School, Philadelphia, PA, GPA:
  • Dean's List Honoree
Expected in | Psychology/Individual And Family Studies Pennsylvania State University, University Park, PA GPA:
06/2015 to 11/2022 Program Manager Mercury Systems Inc. | West Caldwell, NJ,
  • Conferred with business and city civic leaders to evaluate human services needs, and implement operational improvements for positive outcomes.
  • Developed programs and initiatives to support organization's long-term goals for the population served.
  • Recruited and trained new employees as well as, student interns to meet job requirements; creating partnerships with JEVS, Criminal Courts for Veterans, Esperanza, Medical Assistance, Prism Business School.
  • Leveraged developmental expansion on-target to meet revenue objectives by minimizing waste and pursuing revenue generation opportunities.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Handled monetary funds each day to maximize funding resources and appropriate designations.
01/2010 to 11/2022 Practice Administrator Cone Health | Eden, NC,
  • Vetted all necessary paperwork to close corporation and complete finality of claims to insurance companies in preparation to organization closure.
  • Lead, engaged, and negotiated with attorneys, resulting in positive outcomes of revenue; consistently negotiated 100% of outstanding medical services billed.
  • Implemented and maintained health center standards and guidelines to identify best practices and improvement opportunities; which included remediating prior authorization denial for prescribing suboxone and preempting medical necessity requirements.
  • Spearheaded criminal court partnership for individuals required to participate in addiction treatment with documented outcomes.
  • Established and maintained strategic and elevated clinical partnerships with providers for specialty consultations.
  • Established, implemented and optimized billing procedures to streamline operations and minimize aging balances.
  • Maintained and improved efficacy of applicant tracking system and onboarding. Initiating SAP systems for efficient outcomes.
  • Mentored and trained interns and newly hired team members on office procedures and computer systems.
  • Supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Recruited and trained new employees as well as student interns to meet job requirements; creating partnerships with JEVS, Criminal Courts for Veterans, Esperanza, Medical Assistance, Prism Business School. Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Consulted with clinicians to develop business strategy and implementation of EMR and EHR systems to store data and leveraging meaningful objectives.
  • Developed and implemented policies and procedures for all 3 facilities, due to expansion.
09/2007 to 01/2010 Assistant to the Program Manager National Comprehensive Center For Fathers | City, STATE,
  • Collaborated with internal teams to support long-term research, marketing and ad projects.
  • Collaborated with program manager to coordinate travel plans, special events and funding engagements.
  • Scheduled appointments for management teams.
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Assisted program manager, coordinating interdepartmental meetings, enhancing company efficiency.
06/2006 to 10/2007 Adjunct Instructor - Evenings (Part Time) Chubb Institute | City, STATE,
  • Sourced appropriate course materials to support variety of student learning needs and styles and deliver content in relevant, distinctive ways.
  • Conducted healthcare administration classes for 12-15 students per class to students in billing or clinical studies in a non-matriculated curriculum.
  • Created lesson plans and developed instructional materials covering required topics and learning objectives.
  • Lectured and communicated effectively with students from diverse backgrounds.
  • Collaborated with faculty and academic administrators to discuss and implement curriculum changes.
Certifications and Training
  • Women's Opportunity and Resource Center - WORC; Entrepreneurial Training and Finance.
  • Motivational Interviewing and Hands on Training
  • Administrative Office of Pennsylvania Courts Minor Judiciary Education Board; Magisterial District Judge Training
  • WOAR; Women Organized Against Rape Training

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Resume Overview

School Attended

  • Montgomery County Community College
  • MTI Business School
  • Pennsylvania State University

Job Titles Held:

  • Program Manager
  • Practice Administrator
  • Assistant to the Program Manager
  • Adjunct Instructor - Evenings (Part Time)


  • Associate of Applied Science

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