program manager resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

I am a well experienced Program Manager with 29 years of Air Force and civilian program management and leadership experience. Broad knowledge of analytics, strategic planning, forecasting and project development. Ability to extract and interpret data from multiple data warehouses, while using statistical techniques to provide ongoing report analysis. Also, an expert maintenance planning manager with extensive knowledge in developing, analyzing, forecasting and administering a wide assortment of utilization plans and programs. Experience in working with a multitude of computer databases and software such as SAP, Tableau, SCEPTRE, Hyperion, AMES, DL Term, IMDS, Repair Gate Manager (RGM) and also to include the most commonly used applications in the Microsoft suite (Word, Outlook, Excel, PowerPoint and Access. I’m currently enrolled with Western Governors University working towards my dual Bachelors and Masters in IT Management (projected completion June 2023).

  • Security+ Certified
  • Six Sigma Black Belt Certified
  • Tableau trained
  • CEH Certified
  • Six Sigma Green Belt Certified
  • Microsoft Office proficiency
  • Splunk Certified
  • Project Management
  • Data analysis
  • Project development
  • Military leadership
  • Organizational skills
  • Team Building experience
  • Hyperion knowledge
  • Performance Monitoring
  • Multi-operations Management
  • Training and Development
  • Team Management
  • Relationship Building
  • Work Planning and Prioritization
  • Team Leadership
  • Documentation and Reporting
  • Complex Problem Solving
  • Revenue Forecasting
  • Performance Tracking and Evaluation
  • Performance Evaluations
  • Employee Development
  • Team Building
  • Staff Training
  • Employee Coaching and Motivation
  • Teamwork and Collaboration
  • Technical Proficiency
  • Goal Setting
  • Scheduling and Coordinating
  • Problem Resolution
  • Budget Management
  • Personnel Management
Program Manager, 10/2018 to Current
KbrChillicothe, OH,
  • Forecasts the utilization and availability of hangar facilities between Minneapolis and Atlanta, while ensuring maximum consumption of available contract and full-time employee labor
  • Coordinates long and short-range aircraft movements to domestic and international MRO maintenance facilities
  • Maintains 7 Day Hangar Availability report used by Aircraft Routing to help direct aircraft movements for scheduled and unscheduled maintenance events
  • Coordinates daily aircraft maintenance unit exchanges between Line and Base maintenance to support avoiding AOS situations
  • Reviews and enforces contractual maintenance requirements to ensure maintenance facilities uphold allotted completion times for each aircraft undergoing maintenance.
Analyst, 02/2017 to 10/2018
Big SpaceshipBrooklyn, NY,
  • Created and maintained SAS queries used in reporting key performance metric indicators for all Instructor-led, Web-based and Computer-based training compliance throughout Delta Air Lines
  • Provided SAS generated Metrics Performance Report (MPR) PowerPoint presentation for the department; established metrics are used in both the Managing Director of Line Maintenance and the SVP of TechOps Maintenance Operations’ scorecards
  • Maintained and distributes the weekly LMS Training Compliance Report to all Delta leadership; shows training compliance rates for all regions and stations
  • Utilized data mining talents to create scorecard performance reports that measures specific fleet’s D-zero, AOS and 3- hour delay rates for department managers
  • Developed comprehensive Excel spreadsheet used to accurately track Instructor–led training hours; spreadsheet automatically retrieves then tallies daily training hours per class and student
  • Prepared metrics and slideshow presentations to brief maintenance supervision at daily aircraft production meetings.
  • Developed dashboards to track productivity and expedite remediation of issues.
  • Conducted workplace compliance training to reduce liability risks.
  • Participated in regular meetings with management to assess and address issues and identify and implement improvements.
Program Manager, 12/2013 to 02/2017
KbrClifton, NJ,
  • Managed Delta’s Component Reliability Program; tracked component unscheduled removal rates, component alerts, and administrated the Component Performance Index (CPI) which ranked faulty component performance based on severity
  • Managed the ODI program; monitored daily ODI events and ensured accurate and valid data is reported to leadership
  • Conducted monthly ODI meeting; prepared presentations and briefed SVP of TechOps, Maintenance Operations and other executive level leadership on prior month’s ODIs totals and categorizes the severity and impact to Delta’s fleets
  • Developed and supported Hyperion, Brio and Tableau queries using EDW, DB2 and other database tables as needed, to be used by the Reliability Programs department as well as internal/external customers
  • Supported the Monthly Component Reliability Dashboards and administration of the Reliability Control Board, whose focus is enhancing the maintenance program of Delta's fleet
  • Monitored and analyzed component fleet performance and component failure trends for Technical Operations through the issuance of reports and monthly metrics presentations.
Component Coordinator, 05/2013 to 12/2013
Mount Sinai Medical Center Of Miami BeachMiami Beach, FL,
  • Developed and maintained various reports on Maintenance, Repair and Overhaul (MRO) component performance metrics for the MRO organization executives, in addition to reports and analyses concerning department level strategies related to MRO component usage
  • Built comprehensive component monitoring database used to track 10.1mil in customer component assets
  • Managed Delta supplier initiatives to ensure component discounts and volume rebates related to MRO Services are secured timely
  • Supported Finance and Sales teams in business cases for customer component programs requiring new or increased inventory investments
  • Safety Representative; conducted monthly safety briefings to 80+ employees in MRO department.
Engine Material Controller, 03/2011 to 05/2013
Mount Sinai Medical Center Of Miami BeachAventura, FL,
  • Procured, routed and maintained tracking on parts required for powerplant assemblies, aircraft components that require repair in the powerplant shops and line replaceable units
  • Ordered parts from stock and vendors; packaging parts for shipment and shop to shop movement; maintaining accurate tracking on parts in the rework cycle
  • Monitored Shop workload; processed MIGO_IN movement transactions to increase shop production
  • Coordinated with planners and engineers to procure parts in a timely manner; adding/deleting/updating requirements in the scheduling system; checking for authorized and complete signatures on work center documents
  • Attained SAP “Super User” status for engine maintenance
  • Prepared E.O., Job Stop, ME80FN and MB52 audit reports
  • Resolved and updated all errors and discrepancies discovered during the weekly and monthly audits
  • Received five “Gaining Altitude” nominations/awards for exceptional work performance and volunteer efforts within the work section
  • Received “Exceeds Expectations” rating on 2012 EOY Leadership Performance Management (LPM) evaluation.
Supervisor, 11/2006 to 03/2011
Mount Sinai Medical Center Of Miami BeachHialeah, FL,
  • Supervised 19 Direct Report employees supporting two squadrons and three aircraft maintenance units
  • Compiled and published quarterly, monthly, and weekly flying schedules and forecasted all scheduled and unscheduled maintenance requirements
  • Managed the operating budget for 19 employees; maintained optimum staffing levels to help sustain squadron goals
  • Developed maintenance planning and aircraft/AGE utilization programs for the entire base population to support 82 assigned aircraft
  • Monitored and developed Job Standard Numbers (JSNs) based on existing aircraft life limited parts (LLPs) and maintenance requirements
  • Managed time compliance technical order (TCTO), time change inspection (TCI), and special inspection (SI) programs.
Supervisor, 07/2005 to 11/2006
United States Air ForceCity, STATE,
  • Supervised four maintenance planners and supported one aircraft maintenance unit consisting of 26 F-15 aircraft
  • Planned, developed and established flying and maintenance schedules to meet all pilot training mission requirements
  • Prepared weekly and monthly flying schedules, ensuring all maintenance requirements and operational commitments were met
  • Conducted comprehensive pre/post dock meetings and document reviews for periodic phase and hourly post flight inspections.
Supervisor, 01/2004 to 01/2005
United States Air ForceCity, STATE,
  • Updated and maintained the wing flying hour and sortie program in the Integrated Maintenance Data Program system
  • Monitored and reported status of 153 F101-102 engines assigned to multiple configured fleets
  • Managed the wing Air Worthiness (AW) program to include receiving and loading the AW directives, chairing the meetings and coordinating with performing work centers
  • Initiated 137 status inventory change messages to Air Education and Training Command Headquarters, resulting in a perfect 100 percent status reporting
  • Received two Non-Commissioned Officer Quarterly Awards (Apr-Jun, Oct-Dec)
Education and Training
MSITM: Information Technology, Expected in 06/2023
Western Governors University - ,
Bachelor of Science: Workforce Education, Expected in
Southern Illinois University - ,
Associates of Applied Science: Aircraft Production Scheduling Management, Expected in
Community College of the Air Force - ,
Senior Non Commissioned Officers Course: , Expected in
Tyndall Air Force Base - , FL
First Sergeant’s Leadership Course: , Expected in
Tyndall Air Force Base - , FL
Senior Leadership Academy: , Expected in
Robins Air Force Base - , GA
Leadership Enrichment Course: , Expected in
McGuire Air Force Base - , NJ
Leadership School: , Expected in
Ellsworth Air Force Base - SD,
Planning & Scheduling Technical Training: , Expected in
Chanute Air Force Base - IL,
Planning, Scheduling And Documentation Course: , Expected in
Tinker Air Force Base - , OK
Engine Management Course: , Expected in
Tinker Air Force Base - , OK
Naval Instructor Course: , Expected in
Naval Consolidated Brig - SC,
FAR 121/145 Repair Station Training: , Expected in
Delta Air Lines - , GA
Train The Trainer Course/SAP Instructor Course: , Expected in
Delta Air Lines - , GA
Six Sigma Green/Black Belt Certifications: , Expected in
Delta Air Lines - , GA
Safety Representative Training: , Expected in
Delta Air Lines - , GA
Professional Facilitator’s Course: , Expected in
Delta Air Lines - , GA

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Resume Overview

School Attended

  • Western Governors University
  • Southern Illinois University
  • Community College of the Air Force
  • Tyndall Air Force Base
  • Tyndall Air Force Base
  • Robins Air Force Base
  • McGuire Air Force Base
  • Ellsworth Air Force Base
  • Chanute Air Force Base
  • Tinker Air Force Base
  • Tinker Air Force Base
  • Naval Consolidated Brig
  • Delta Air Lines
  • Delta Air Lines
  • Delta Air Lines
  • Delta Air Lines
  • Delta Air Lines

Job Titles Held:

  • Program Manager
  • Analyst
  • Program Manager
  • Component Coordinator
  • Engine Material Controller
  • Supervisor
  • Supervisor
  • Supervisor


  • Bachelor of Science
  • Associates of Applied Science
  • Senior Non Commissioned Officers Course
  • First Sergeant’s Leadership Course
  • Senior Leadership Academy
  • Leadership Enrichment Course
  • Leadership School
  • Planning & Scheduling Technical Training
  • Planning, Scheduling And Documentation Course
  • Engine Management Course
  • Naval Instructor Course
  • FAR 121/145 Repair Station Training
  • Train The Trainer Course/SAP Instructor Course
  • Six Sigma Green/Black Belt Certifications
  • Safety Representative Training
  • Professional Facilitator’s Course

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