LiveCareer-Resume

program manager resume example with 8+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable Contact Tracing Supervisor offering expertise in infection control, prevention and education. Fully proficient in enacting TJC-compliant standards. Excellent documentation and reporting abilities with skills to implement important updates and necessary changes for patient and staff protection.

Skills
  • Treatment Response
  • Public Health
  • Troubleshooting
  • Coordinate Schedules
  • Customer Service
  • Quality Assurance
  • Deployment
  • Supervising Employee
  • Performance Monitoring
  • Entering Data
  • Safety Issues Monitoring
  • Quality Improvement
  • Social Services
  • Team Leadership and Direction
  • Conducting Interviews
  • Documentation Proficiency
  • Communication Skills
  • Active Listening
  • Data Entry
  • Public Relations
  • Word Processing
  • Computer Literacy
Work History
01/2020 to Current Program Manager Linquest Corporation | Beavercreek, OH,
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
  • Oversees $ 4.2million budget and all purchasing needs for AmClaire Care company
  • Work remotely from home using office hardware (e.g., computer, phone)
  • Coordinate schedules and provide daily troubleshooting assistance
  • Provide support and gather information about Covid-19 contact
  • Collect and record information into database and provide weekly progress reports/summaries
  • Analyzed survey reports, maps, blueprints and other topographical and geologic data to effectively plan infrastructure and construction projects.
  • Supervised, trained and developed personnel to improve safety, employee relations and resolve conflicting issues.
02/2018 to 01/2020 Public Health Program Assistant Yavapai College | Prescott, AZ,
  • Track and maintain data on infected patients and or contact persons
  • Influence organization's collaboration across all cultures and levels with specific interest to change management and assignment
  • Successfully leading and managing multiple projects simultaneously improve performance outcomes by 10%
  • Effectively collect and record information using database.
  • Work in safe, confidential, expedient, compliance-oriented environment and adhere to these protocols to protect both employees and community members.
  • Work with Program Manager to resolve problems and brainstorm ideas as team, including navigation and problem-solving through difficult and/or ambiguous cases.
  • Demonstrate exceptional experience in project and program knowledge in Infection control and health related fields
  • Successfully priorities projects. Assess, plan, implement, evaluate, reassess, and prioritize accordingly
  • Educated patients about common preventive measures and infection control protocols to facilitate understanding of treatment options.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
08/2012 to 02/2017 Public Health Midwife - Infection Control Barts Health NHS | City, STATE,
  • Conduct routine monitoring visit to outreach sites, ensure quality improvement in service delivery
  • Carried out survey, research, and consultation with government and stakeholders
  • Work remotely from home using office hardware (e.g., computer, phone)
  • Coordinate schedules and provide daily troubleshooting assistance
  • Provide support and gather information about Ebola and other infectious disease
  • Collect and record information into database and provide weekly progress reports/summaries
  • Assist Contact Tracers by providing exposed individuals with approved information about quarantine procedures and referring them to disease testing locations according to protocol
  • Perform quality assurance and provide feedback to team
  • Participate in quality improvement conversations with Department of Health leadership
  • Maintain daily contact with supervisor
  • Delivered training and supervision for staff development, change management and materials, process and technical controls.
  • Saved $2.6 million by implementing cost-saving initiatives that addressed long-standing problems.
  • Investigated outbreaks and revamped control measures to prevent future incidents.
  • Continuously maintained proper safety and took precautionary measures to avoid spread of disease and infection.
02/2017 to 02/2018 Volunteer IOM Participant: IOM Freetown, Sierra Leone | City, STATE,
  • Worked in professional, empathetic, and expedited manner to reach positive and exposed individuals to mitigate spread of disease
  • Exhibit ambition with eager to learn self-starter attitude, collaborate with dynamic, diverse, and effective team members
  • Developing strategic relationships with community based organizations provide preventive services and wellness programs
  • Managed over 50 customer calls per day
  • Complete and maintain data analysis and reporting on contact tracing program and outcomes on routine basis including presentation to infection control lead
  • Targeted specific community groups with wellness and disease management information.
  • Adhered to organization procedures and instructions to maintain safety.
  • Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
Education
Expected in 2013 Master of Science | Public Health And Health Promotion Brunel University London, United Kingdom, GPA:
Expected in 08/2010 Bachelor of Science | Nursing Midwifery City University London, London, United Kingdom, GPA:
Expected in 2010 Bachelor of Science | Tropical Disease Nursing London School of Hygiene And Tropical Medicine, London, United Kingdom, GPA:

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Resume Overview

School Attended

  • Brunel University London
  • City University London
  • London School of Hygiene And Tropical Medicine

Job Titles Held:

  • Program Manager
  • Public Health Program Assistant
  • Public Health Midwife - Infection Control
  • Volunteer

Degrees

  • Master of Science
  • Bachelor of Science
  • Bachelor of Science

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