program manager resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Hardworking Administrative Specialist offering familiarity with Microsoft Office products and Usmc records database. Passionate about business success and talented at supporting company staff, office personnel and customer needs. I am very opened to learn any other job and also conduct the jobs that i also have experience with. With new experience, i will strive to perfect the skill and also maintain my job description. i enjoy training other staff and competing with staff in order to increase the work flow.

  • Payroll and benefits administration
  • Customer relations
  • Report development
  • PC proficient
  • Advanced MS Office Suite knowledge
  • Software Savvy
  • Documentation and reporting
  • Document retrieval
  • Database entry
  • Sensitive material handling
  • Legal documentation and reporting
  • Data entry documentation
  • Recordkeeping and bookkeeping
  • Transporting files
  • Editing and proofreading
  • Teaching, tutoring and counseling
  • Flexible and adaptive
  • Administrative support
  • Customer service
  • Problem resolution
  • Self-motivated
  • Project coordination
  • Process optimization
  • Policy and procedure improvements
  • Partnership development
  • Performance monitoring
  • Program leadership
Program Manager, 11/2019 - Current
Live Nation Entertainment Inc Grand Rapids, MI,
  • Managed all training in regards to staff development, change management and technical operations and controls.
  • Completed documents and work requests according to company standards.
  • Followed laboratory guidelines for handling biological specimens.
  • Maintained clean and fully operational environment to maintain order as a Urinalysis Program Coordinator.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Delivered packaged specimens to post office in order to ensure package reaches final destination.
  • Reviewed patient consent documentation and conducted observations.
Administrative Specialist, 09/2017 - Current
Vizient Irving, TX,
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Improved job tasks and mentored junior team members on best practices and standards.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Guided administrative and professional staff through computer and software problems.
  • Generated [Type] reports to present decision-makers with valuable data.
  • Proofed and edited letters and other correspondence to correct grammar and spelling errors.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Created PowerPoint presentations used for business development.
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution and creative problem solving
  • Created, documented and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Utilized Marine Corps Total Force System to compile data gathered from various sources.
  • Assisted legal staff with collation and organization of case documentation and administrative tasks.
  • Drafted correspondence and DD Form 616, Court Martials, and Non Judicial Punishment documentation and submitted all materials to appropriate parties.
  • Coordinated with multiple departments regarding responsive documents and document retention.
Enrollment Specialist, 01/2018 - 10/2019
All Service Financial Fort Lauderdale, FL,
  • Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
  • Handled new enrollments by entering customers' data and reviewing information.
  • Processed benefits applications, which included documents medical assistance and job accessibility.
  • Prepared, scanned and quality-checked documents and images converted into electronic and digital format in high-volume environment.
  • Calibrated and cleaned scanners, replaced parts and troubleshoot operational issues.
  • Prepared files for scanning by removing any physical barriers such as clips and preparing destination locations.
  • Uploaded documents to control sites, tracked transmittals and coordinated revisions.
  • Created and edited documents, mail merges and graphics using diverse programs.
  • Completed documents and work requests according to company standards.
Education and Training
High School Diploma: , Expected in 05/2015
Springbrook High School - Silver Spring, MD
Status -
  • Three Letter of Appreciations was awarded to me for after work activities i have conducted on my free time during the weekend. I have assisted the Marine Corps Marathon, A Day Care Center, and a Community Family life center.
  • I have received my Good Conduct Medal January XXX0 for three years of no derogatory marks.
  • I have received four Ice Comments inside of Marine Corps Base Quantico IPAC and the Quantico DEERS/ID card center for the hardwork i have conducted in order to make sure the customers are taken care of within 25 minutes or less depending on the situations.

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Resume Overview

School Attended

  • Springbrook High School

Job Titles Held:

  • Program Manager
  • Administrative Specialist
  • Enrollment Specialist


  • High School Diploma

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