An experience Program Manager aiming to transfer my work experience, education and abilities into an Investigation role at Crime Victim Agency. I hold a B.A. in Psychology with a minor in Criminal Justice and a M.A. in Divinity with a minor in Pastoral Counseling.
Highlights
Research skills
Report development
Deadline and results-oriented
Bilingual communication
Experience
Program Manager , 07/XXX5 to Current Lonza, Inc. – Hayward, CA,
Assessing volunteer needs of the community and planning and developing all phases of the project operation.
Selecting, training, supervising, and evaluating project staff.
Recruiting, orienting, placing, and arranging for assignment of FGP volunteers.
Providing coordinated pre-service orientation, in-service instruction, and overall supervision of Foster Grandparents with volunteer station professional staff.
Incorporating performance measurement principles and practices in program development, volunteer placement, and project assessment.
Maintaining appropriate fiscal and program records and preparing reports.
Developing and maintaining close coordination with volunteer stations.
Enhancing the total project effort through active involvement with community organizations, other national service programs, and other senior and volunteer programs.
Keeping FGP advisory council members informed and soliciting their advice on matters affecting project operation; providing staff assistance to the advisory council.
Working in cooperation with sponsor staff, advisory council members, and volunteer station staff to obtain resources for the project.
Providing information and support to FGP volunteers.
Appraising Foster Grandparent performance.
Assessing appropriateness and performance of volunteer stations.
Attending training conferences conducted or authorized by AmeriCorps.
Preparing and submitting Grant applications and requests for amendments in the electronic grants system.
Case Manager, 01/XXX2 to 01/XXX4 Heartland Alliance – Chicago, IL,
Process applicants on eGrant and submit case notes.
Gather information from applicants in order to monitor and update personal information.
Summarized and reconciled financial status by collecting information and entering it onto Excel worksheet.
Provided Case Management and support to Super Storm Sandy disaster victims.
Case Manager/Housing Advisor, 01/XXX2 to 01/XXX3 Lonza, Inc. – Greenwood, SC,
Coordinate with applicants and a variety of third party contractors to obtain status update.
Research inquiries and complaints from applicants and follow-up with all parties involved.
Process applicants on eGrant and submit case notes.
Gather information from applicants, third-party contractors/builders and other companies (bank & insurance) in order to monitor and update the process of case.
Reconcile financial discrepancies by collecting and analyzing account information.
Summarized current financial status by collecting information and entering it into Excel worksheet.
Provided case management and support to Super Sandy Storm disaster victims.
Program Manager, 03/2000 to 10/XXX0 United Community Corporation – City, STATE,
Evaluated instructor 's performance and the effectiveness of training program,
Provided recommendation for improvement
Conducted orientation sessions, in-services and empowerment classes
Monitor and distributed Transit tickets
Created and submitted monthly reports to Data Control Department
Assessed labor market as they relate to the employment trends and opportunities
Planned, Coordinated and conducted outreach and job fairs
Coordinated and conducted special events for the homeless and/or Incarcerated Women
Developed & designed marketing material for services offered
Acted as Liaison for the Executive Director for the production of proposals/contracts with vendors
Searched for grant possibilities to enhance the company and implement new programs
Identified resources for the program and ordered needed supplies
Supervised a staff of five (5) Interviewed applicants to determine qualifications and eligibility for employment
Interviewed prospect students, created filed and follow-up on missing documentation and paperwork
Assigns, prioritizes, and distributes work assignments, and reviewed work performed by office staff
Counseling and record keeping of sessions Appraising clients' situation & advising them about available resources and arranging appointment with outside agencies
Writing reports of clients & students, updating and maintaining records
Worked closely with homeless population & re-entry individuals in assisting them in re-establishing themselves in society
Completed check requests and purchase orders for department; responsible for maintaining appropriate inventory of office supplies.
Reviewed applications or other program documents independently or in conjunction with supervisor to determine acceptance or make decisions pertaining to program.
Recruited program participants, members and volunteers utilizing most appropriate promotional or marketing methods, such as individual letters, brochures or presentations at meetings.
Developed, compiled and wrote communications and promotional literature for distribution such as flyers; coordinated process from development through printing and distribution.
Developed and facilitated workshops, meetings, coordinate logistics, scheduling and participant communications.
Interacted and maintained liaison with students, faculty, and staff in facilitating program objectives.
Shelter Substitute Maintained order and communicate/enforced agency rules and policies Intervened in client crisis (medical, mental health, interpersonal).
Submitted incident reports concerning disorder and/or fights between clients/residents.
Worked scheduled hours at shelter and perform all duties.
Assisted at shelter.
Referred clients outside sources when necessary.
Monitored dorms, bathrooms and Day-room to maintain safety and security of clients and premises.
Accomplishments
Member of the Golden Key International Honor Society
Alpha Sigma Lambda.
Education
Associate of Arts: Psychology, Expected in XXX5 Ashford University - Clinton, IA GPA:
Minor in Criminal Justice
Magna cum laude graduate
Master of Arts: Divinity, Expected in 11/XXX8 Liberty University - Lynchburg, VA GPA:
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