Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

An experience Program Manager aiming to transfer my work experience, education and abilities into an Investigation role at Crime Victim Agency. I hold a B.A. in Psychology with a minor in Criminal Justice and a M.A. in Divinity with a minor in Pastoral Counseling.

  • Research skills
  • Report development
  • Deadline and results-oriented
  • Bilingual communication
Program Manager , 07/XXX5 to Current
Lonza, Inc.Hayward, CA,
  • Assessing volunteer needs of the community and planning and developing all phases of the project operation.
  • Selecting, training, supervising, and evaluating project staff.
  • Recruiting, orienting, placing, and arranging for assignment of FGP volunteers.
  • Providing coordinated pre-service orientation, in-service instruction, and overall supervision of Foster Grandparents with volunteer station professional staff.
  • Incorporating performance measurement principles and practices in program development, volunteer placement, and project assessment.
  • Maintaining appropriate fiscal and program records and preparing reports.
  • Developing and maintaining close coordination with volunteer stations.
  • Enhancing the total project effort through active involvement with community organizations, other national service programs, and other senior and volunteer programs.
  • Keeping FGP advisory council members informed and soliciting their advice on matters affecting project operation; providing staff assistance to the advisory council.
  • Working in cooperation with sponsor staff, advisory council members, and volunteer station staff to obtain resources for the project.
  • Providing information and support to FGP volunteers.
  • Appraising Foster Grandparent performance.
  • Assessing appropriateness and performance of volunteer stations.
  • Attending training conferences conducted or authorized by AmeriCorps.
  • Preparing and submitting Grant applications and requests for amendments in the electronic grants system.
Case Manager, 01/XXX2 to 01/XXX4
Heartland AllianceChicago, IL,
  • Process applicants on eGrant and submit case notes.
  • Gather information from applicants in order to monitor and update personal information.
  • Summarized and reconciled financial status by collecting information and entering it onto Excel worksheet.
  • Provided Case Management and support to Super Storm Sandy disaster victims.
Case Manager/Housing Advisor, 01/XXX2 to 01/XXX3
Lonza, Inc.Greenwood, SC,
  • Coordinate with applicants and a variety of third party contractors to obtain status update.
  • Research inquiries and complaints from applicants and follow-up with all parties involved.
  • Process applicants on eGrant and submit case notes.
  • Gather information from applicants, third-party contractors/builders and other companies (bank & insurance) in order to monitor and update the process of case.
  • Reconcile financial discrepancies by collecting and analyzing account information.
  • Summarized current financial status by collecting information and entering it into Excel worksheet.
  • Provided case management and support to Super Sandy Storm disaster victims.
Program Manager, 03/2000 to 10/XXX0
United Community CorporationCity, STATE,
  • Evaluated instructor 's performance and the effectiveness of training program,
  • Provided recommendation for improvement
  • Conducted orientation sessions, in-services and empowerment classes
  • Monitor and distributed Transit tickets
  • Created and submitted monthly reports to Data Control Department
  • Assessed labor market as they relate to the employment trends and opportunities
  • Planned, Coordinated and conducted outreach and job fairs
  • Coordinated and conducted special events for the homeless and/or Incarcerated Women
  • Developed & designed marketing material for services offered
  • Acted as Liaison for the Executive Director for the production of proposals/contracts with vendors
  • Searched for grant possibilities to enhance the company and implement new programs
  • Identified resources for the program and ordered needed supplies
  • Supervised a staff of five (5) Interviewed applicants to determine qualifications and eligibility for employment
  • Interviewed prospect students, created filed and follow-up on missing documentation and paperwork
  • Assigns, prioritizes, and distributes work assignments, and reviewed work performed by office staff
  • Counseling and record keeping of sessions Appraising clients' situation & advising them about available resources and arranging appointment with outside agencies
  • Writing reports of clients & students, updating and maintaining records
  • Worked closely with homeless population & re-entry individuals in assisting them in re-establishing themselves in society
  • Completed check requests and purchase orders for department; responsible for maintaining appropriate inventory of office supplies.
  • Reviewed applications or other program documents independently or in conjunction with supervisor to determine acceptance or make decisions pertaining to program.
  • Recruited program participants, members and volunteers utilizing most appropriate promotional or marketing methods, such as individual letters, brochures or presentations at meetings.
  • Developed, compiled and wrote communications and promotional literature for distribution such as flyers; coordinated process from development through printing and distribution.
  • Developed and facilitated workshops, meetings, coordinate logistics, scheduling and participant communications.
  • Interacted and maintained liaison with students, faculty, and staff in facilitating program objectives.
  • Shelter Substitute Maintained order and communicate/enforced agency rules and policies Intervened in client crisis (medical, mental health, interpersonal).
  • Submitted incident reports concerning disorder and/or fights between clients/residents.
  • Worked scheduled hours at shelter and perform all duties.
  • Assisted at shelter.
  • Referred clients outside sources when necessary.
  • Monitored dorms, bathrooms and Day-room to maintain safety and security of clients and premises.
  • Member of the Golden Key International Honor Society
  • Alpha Sigma Lambda.
Associate of Arts: Psychology, Expected in XXX5
Ashford University - Clinton, IA
  • Minor in Criminal Justice
  • Magna cum laude graduate
Master of Arts: Divinity, Expected in 11/XXX8
Liberty University - Lynchburg, VA
  • Minor in Pastoral Counseling

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  • Ashford University
  • Liberty University

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  • Case Manager
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