Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
Chester High School, Expected in ā āHigh School Diploma: - GPA:
West Chester University, Expected in ā āBachelors Degree of Fine Arts: - GPA:Jessica. Claire
"We don't have a problem, I have a solution."
Accomplishments
Experience
ARC Of Washington County - Program Manager day City, STATE, 07/2014 - Present
I manage the daily operation of my program; supervise a total of 39 Professional Support Staff.
This is a very unique and intensive program that has been modeled to provide therapeutic, recreation, sensory and community supports and services to individuals with Autism.
Daily my team encounters a large number of behaviors and crisis that require me to maintain a positive attitude and lead my staff to successfully deescalate crisis situations and provide positive programming throughout the day.
My goal with the Awakenings program is to create resources, opportunities and trainings that will benefit the success of the day program and individuals served.
Current job duties Work closely with the Human Resources Department teaching trainings for New Employee Orientation and required re-certification trainings for staff and Administrators.
Monitoring daily operations, leisure, recreation, community inclusion, budgeting, regulations, Individual Support Plans, staffing & documentation, planning and facilitating daily activities.
Creating and implementing action plans in the best interest of the program.
Supervising, scheduling and direct management of a staff of 30 Professional Support Staff.
Creating connections with volunteers and other resources in the community.
Ensuring program is in compliance with DDA, COMAR and agency regulations.
Collaborate with Interdisciplinary Team to enhance supports and services.
Assisting with coordination of upcoming Community Initiative protocol.
Provide hands on assistance with ADL's and care as needed for each person.
Interviewing new prospected staff and referral intakes on new individuals.
ARC Of Washington County - Program Specialist, Activities Coordinator City, STATE, 07/2005 - 07/2014
This day habitual program focuses on the medical needs of the individuals in Medical Day and the Day Break programs.
I provided individuals with Therapeutic, Recreational, Leisure supports and services that met their needs.
Job Duties Frequently conducted Human Resources Department teaching trainings for New Employee Orientation and required re-certification trainings for staff and Administrators.
Planned and facilitated recreation, community integration and leisure activities.
Guided, trained and mentored staff on how to effectively meet the needs of each person.
Ensured operations of day program were in compliance with state/ federal regulations.
Documented monthly paper work and data based on outcomes and goals.
Provided extra staffing support when program was not within required ratios.
Assisted Program Manager in daily operations of two programs.
Conducted staff meetings weekly and followed up on any pressing issues with individuals.
Assisted Support Staff with Direct Care (C.N.A.) and administration of meds.
Elwyn Incorporated - Therapeutic Recreator, Program Specialist and Art Therapist City, , 08/1989 - 07/2005
This was a very rewarding job & experience that I had in the early part of my career.
I was fortunate to work in an agency that took pride in meeting the needs of individuals with mental health issues, special needs and behavior issues.
I worked in a variety of departments, I learned from each successful and unsuccessful experience that I encountered and strived to be successful and a leader.
Job duties Planned and taught Art Therapy classes and other recreation leisure activities.
Charted individual's daily data and compiled it for team reports and IP meetings.
Assisted program manager in operations of Senior Activity Center & Rec Center.
Advocated for the rights of individuals and provided counseling and support.
Additional Information
Who I am A leader the person takes a proactive approach in every aspect of my life and career. I take risks that most people run from and avoid. I like being around people and motivating them to learn and enlighten them to realize the real world that people with Developmental Disabilities, Mental Health Issues, Dementia, Autism and other Special Needs encounter on a daily basis. My background I have 24 years of experiences, heartbreaks, success, failure, challenges and stories that make me a dynamic trainer. I enjoy teaching and creating presentations that are not boring but interactive. What I can bring to your team A new approach on training new hires and veteran staff that will encourage them to apply what they have learned. My hands on experiences are the key elements I use in my trainings to target on the accomplishments and short comings that staff encounter while supporting a person. Current Trainings I conduct for The Arc of Washington County My current position with The Arc gives me the opportunity to conduct new hire and recertification trainings at least 3 to 5 times a month within the Human Resources Department. These are the following trainings that I am currently teaching. Behavior Principles Strategies Work Place Violence Choking and Dysphasia Needs of the Elderly and Disabled AHA Adult/ Child CPR and First Aid/AED Person Centered Thinking and Planning I would like to have the opportunity to discuss my qualifications, experiences and background that would make me the perfect addition to your team. I look forward to hearing from you to set up an interview. Sincerely, Jessica. Claire
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Resume Overview
School Attended
Chester High School
West Chester University
Job Titles Held:
Program Manager day
Program Specialist, Activities Coordinator
Therapeutic Recreator, Program Specialist and Art Therapist