program manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.

  • Program Leadership
  • Program Development and Management
  • Partnership Development
  • Documentation Proficiency
  • Budget Coordination
  • Software Documentation
  • Customer and personnel training
  • Enterprise Resource Planning
  • SOX, Oxley, Data Privacy, PCI, FDA, ITIL
  • Electronic and communication systems
  • Professional writing
  • Quality assurance
  • Strategic planning
  • Budgeting and Resource Management
  • Cost Estimates & Budgets
  • Data Collection & Research
  • Vendor management
  • Data analysis
  • Policy and procedure improvements
Work History
Program Manager, 11/2021 to Current
Fox CorporationTampa, FL,
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Built teams to address project goals and objectives for multiple projects.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Identified program obstacles and communicated possible impacts to team.
  • Developed and maintained logistics workflows, procedures and reports.
  • Designed and developed programs and projects for dissemination to personnel.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Provided program management expertise in lean Six Sigma strategies and agile methods, practices and execution.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Leveraged project management processes and tools to define and execute projects.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Devised creative solutions to critical customer and user needs.
  • Participated in pilot tests and revised programs based on feedback and results.
Social Service Counselor , 03/2020 to 11/2022
Pine Belt Mental Healthcare ResourcesWiggins, MS,
  • Obtains and prepares social histories of youth for information to be reviewed by treatment teams and for use in referrals to other agencies
  • Maintained a case load of over 20 clients comprised of low and high risk clients
  • Enable patients to function effectively in professional environments by initiating
  • Incorporated knowledge of each patient's condition and ensured appropriate participation by clients
  • Coordinates admissions, discharges, and follow-up services within various programs
  • Serves as liaison between the inmate, family, and the agency/institution
  • Assists in the procurement of needs such as institutional placements, transportation, financial assistance, medical equipment, shelter, food, clothing, etc
  • Made recommendations to the criminal justice system or to employers concerning a inmate's progress, including occasional court appearances
  • Draft court reports, treatment plans and daily group notes
  • Document client progress in confidential data base
  • Serve as a client advocate to coordinate required services or to resolve emergency problems in crisis situations.
  • Documented data and completed accurate updates to case records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Wraparound Facilitator, 02/2018 to 03/2022
Fox CorporationHome Office, CA,
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Collaborated with community program leaders and advocates to make resources accessible to those in need.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Reported child abuse in accordance with legal standards of mandatory reporters.
  • Documented data and completed accurate updates to case records.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Created plans and communicated deadlines to complete projects on time.
  • Participated in team-building activities to enhance working relationships.
  • Worked with customers to understand needs and provide excellent service.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Program Manager, 01/2017 to 11/2021
Kharizma Project CorporationCity, STATE,
  • Planned, tracked, measured and reported on the status of a variety of projects throughout the entire project development life cycle.
  • Provided direction to the development team; delivered releases on time and within budget
  • Generated yearly business case with funding requirements, resources needed, risk assessment, benefit analysis and metrics for measuring success
  • Developed and executed $100 K budget, ensuring organizational requirements were in line with spending plan, approving funding allocations, and benefit tracking with performance indicators
  • Published executive reports using Business Intelligence tools showing progress towards goals
  • Personally responsible for the project Profit and Loss and grew the business by 11% over three years
  • Directed project personnel, mindfully watching cost and schedule requirements, and ensured contract compliance
  • Provided leadership and consistently introduced innovative approaches to enhance performance, efficiency, and customer satisfaction
  • Met with client leadership daily to discuss project direction, overall health, costs, risks, and developing initiatives
  • Developed performance and financial analysis reports which showed the effectiveness of meeting the project commitments
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Major contributor to the development of all information technology initiatives for the client, including critical path and design projects, budgeting, planning, policies, and workflow prioritization.
  • Built teams to address project goals and objectives for multiple projects.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
Master of Science: Human Services , Expected in 10/2020 to Purdure University - Indianapolis, IN,
  • Member of Zeta Phi Beta
  • Completed professional development in Non-Profits
  • GPA: 3.9
Bachelor of Science: Criminal Justice, Expected in 01/2018 to Purdue University - West Lafayette, IN
  • Dean's List
  • GPA: 3.9
  • Magna Cum Laude
  • Member of National Criminal Justice Association
  • Member of Honor Society

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Resume Overview

School Attended

  • Purdure University
  • Purdue University

Job Titles Held:

  • Program Manager
  • Social Service Counselor
  • Wraparound Facilitator
  • Program Manager


  • Master of Science
  • Bachelor of Science

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