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program manager resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
I am seeking ing to advance my career in the field of mental health. As a survivor of Domestic Violence, I am interested in helping victims of abuse, families, children, adolescents and adults. I am motivated by making a difference in the lives of so many who need it. I have excellent communication skills demonstrated by over 5 years of training and development experience with an in-depth knowledge of cross-cultural communication. Background in customer service and support and accustomed to managing difficult clients situations. Authorized to work in the US for any employer
Skills
  • HIPPA
  • CTI
  • Problem-solving
  • Program Management
  • Project Management
  • Time Management
  • Public Speaking
  • Microsoft Office
  • Social Work
  • Intake Experience
  • Crisis Intervention
  • Research
  • Strategic Planning
  • Case Management
  • Crisis Management
  • Curriculum Development
  • Program Development
  • Recruiting
  • Addiction Counseling
  • Interviewing
  • Meeting Facilitation
  • Presentation Skills
  • Windows
  • Intake
  • Certifications and Licenses
  • Non-CDL Class C
Experience
04/2021 to Current
Program Manager Flightsafety International Inc. Greensboro, NC,
  • Cultivate relationships with community groups, project stakeholders, and funding sources to maximize program outreach.
  • Design and implement standard operating procedures in various departments for optimal efficiency.
  • Verify the accuracy of programming logs and conformance with program rules and regulations.
  • Refine program efforts to meet defined objectives by implementing timelines, budgets, and quality assurance methods.
  • Assist management in the development and enforcement of vendor performance standards, suggesting approaches to optimize vendor efficiency.
  • Analyze program data to assist in strategic decision-making.
  • Monitor progress on program implementation, documentation, and communicating fulfillment of goals, and encourage consistency or adjustment in components.
  • Monitor and create reports showcasing program outcomes to communicate results with clients, management and stakeholders.
  • Ensure all site services operate as scheduled
  • Coordinate with vendors to execute necessary services
  • Delegate on-demand tasks to ensure proper site operation
  • Report on data, census, and other performance metrics and deliverables
  • Maintain an inventory of available and occupied units
  • Execute tasks as assigned by the Site Director and at times medical personnel, including "cold zone" site support tasks
  • Support daily food ordering in conjunction with the Site Director to ensure that meals are properly delivered
  • Registration of clients in Akido
  • CAIR lookups for clients to make sure that there are no duplicate profiles
  • Verify that contents of project deliverables meet expectations, contributing to early warning detection, problem triage and execution of effective solutions.
  • Education and outreach at vaccination, and wellness events keeping in mind trauma-informed approaches and de-escalation
  • Complete vaccine readiness surveys for clients
01/2020 to 04/2021
Program Manager Flightsafety International Inc. Seattle, WA,
  • Daily operations of the program and was available on call to emergency needs on a 24-hour basis
  • Assured that the program operated smoothly and within program policies, guidelines, budget, and contractual obligations
  • Recruited, trained, and identified ongoing training needs
  • Provided administrative supervision to case managers, nurses, administrative assistants, MSW, residential aides, security officers, cooks, janitors, and volunteers
  • Entirely supervised programs to make sure that grant objectives were met, and was also responsible to assist with grant submissions, research reports, preparation and execution of regulatory compliance documents
  • Planned and organized weekly meetings with all program staff and assessed their progress in different areas
  • Worked directly with ODR, Mental Health Therapists, probation officers, psychiatrists, ODR facilities, substance use treatment centers, hospitals, ICMS workers, clients, and management to achieve individual as well as organizational goals
  • Acted as a primary liaison between clients, ICMS workers, the case management team and various interim housing sites like emergency shelters, substance use treatment facilities, and others
  • Ensured case managers were linking clients to appropriate services including FSP, mental health resources, medical, substance use resources, vocational, benefits and entitlements
  • Reviewed case managers progress notes, bio-social assessments, and goal plans on a weekly basis
  • Ensured all documentation, charting and data collection was complete, timely and accurate through on-going audits of electronic data bases and chart reviews
  • Oversaw staff schedules and approved time sheets
  • Approved petty cash expenses according to the program budget
  • Participated in weekly calls and meetings with DHS and other community partners
  • Performed additional duties as assigned by supervisor
12/2017 to 01/2020
Program Manager Flightsafety International Inc. Teterboro, NJ,
  • In collaboration with the program director developed, organized, and implemented an appropriate instructional curriculum
  • Represented the mission and its interests in community organizations, activities, and projects as assigned by the Program Director and senior leadership
  • Managed multiple teams in the organization and all the administrative work
  • As part of a study team, collaborated with team leaders, developed protocols, standard operating procedures (SOPs), and supervised all class facilitators
  • Supervised all program staff and interacted with staff at other collaborative sites as well as volunteers
  • Entirely supervised programs to make sure that grant objectives were met, and also assisted with grant submissions, research reports, preparation and execution of regulatory compliance documents
  • Maintained regulatory compliance per HIPPA, HACLA, and other organizations
  • Developed and maintained an accurate, and secure computer database of study participants and data
  • Developed and modified case report forms as needed, as well as other documents
  • Oversaw case management services, counseling, education and life-skills training to a diverse, at-risk homeless population
  • Established and maintained systems that safely met residents' needs
  • Assisted in resolving and satisfying client requests and internal operational issues
  • Communicated goals, plans and progress to all staff and program participants
  • Managed a team of Case Managers making sure that they were helping clients to achieve their goals
  • Planned weekly meetings with all program staff and assessed their progress in different areas
  • Worked directly with DCFS, Mental Health Therapists, Clients and management to achieve individual as well as organizational goals
  • Verified data integrity and accuracy
  • Taught the Domestic violence class and other classes to programming clients
  • Oversaw initial client assessment and intake interviews to ensure correct placement processes.
Education and Training
Expected in 01/2017 to to
Master of Science: Leadership And Management
University Of La Verne - La Verne - , CA
GPA:
Expected in 01/2005 to to
Bachelor of Science: Tourism Management
Makerere University - Kampala,
GPA:

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Resume Overview

School Attended

  • University Of La Verne - La Verne
  • Makerere University

Job Titles Held:

  • Program Manager
  • Program Manager
  • Program Manager

Degrees

  • Master of Science
  • Bachelor of Science

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