Program Manager Resume Example Company Name

PROGRAM MANAGER

Professional Summary

Program manager dedicated professional who is reliable, resourceful, flexible and calm under pressure. One who posses the ability to communicate on all levels with proven adaptability and versatility. I bring added value with extensive qualified worldwide experience in security protection and leadership. I am highly adaptable to any situation and comfortable as a decision maker. I pride myself on staying on top of the latest developments in the security industry and always look ahead towards the next trend. I believe in intelligence driven decisions that promotes peace of mind for the C-Suite, better business continuity planning, increased productivity and the ability to enter new markets without security concerns. I believe in investing in people and having a vision for my team to follow. My ambition to succeed will be a valued asset to any company.

Work History

Company Name - Program ManagerCity, State11/2019 - Current

Build programs from ground up, developing operating procedures, administrative and logistical processes, and recruitment
Improved success of program by making proactive adjustments to operations
Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals
Planned and executed meetings to connect organizational representatives, community members and clients
Met with project stakeholders on regular basis to assess progress and make adjustments
Coordinated daily tasks including recruitment, office upkeep and inventory maintenance
Delivered training for staff development, change management and materials, process and technical controls
Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
Testing and evaluation of new potential products in the security program. (Cameras, software, intelligence, surveillance, perimeter control, intrusion detection, access control, UAV's

Company Name - Protective Services Team LeadCity, State11/2018 - 10/2019

Combine security expertise, business sensibilities, and effective communications to provide emergent security for assigned clients and events.
Demonstrate resourcefulness, adaptability, and agile thinking in responding to fluid situations in dynamic environments.
Provide performance-focused direction to a team in incident detection, observation, physical security, over-watch, and reconnaissance activities.
Coordinate cross-functionally with adjacent teams, agencies, and vendors to ensure clients security requirements are met in a timely and professional manner, while adhering to client policies/procedures and state and federal regulations.
Managed and archived quality documentation and participated in internal and external quality audits to identify vulnerabilities.
Established logistics policy including mode, carrier and supplier agreements that benefited overall business.
Provide executive protection and logistics support, as needed, when the client travels both domestically and abroad.
Serve as primary center point for disseminating information regarding security-related incidents on the property, as well as in the field.
Coordinate contingency plans and emergency medical response for security incidents at the residence and in the field.
Implement security and access control procedures to ensure safety on the property.
Conduct security and threat assessment audits of the property and make recommendations for improvement security measures on-site.
Assist clients with all levels of concerns, including but not limited to property management, contractor to add convenience and bolster privacy.
Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.

Company Name - Protective Services AgentCity, State07/2018 - 10/2018

Systemically monitor early-warning detection systems, security alarms, and cameras to identify and resolve security risks
Control access to the properties by maintaining entry logs, as well as granting admittance to on-site guests
Conducted security audits to identify vulnerabilities
Recommend improvements in security systems and procedures
Performed risk analyses to identify appropriate security countermeasures
Reviewed violations of computer security procedures and developed mitigation plans
Interacted with Guests and provide them with information, answered questions, and provided exceptional guest service
Cultivate and maintain clear channels of communication with clients, adjacent teams, operations centers, appropriate authorities, and emergency services to facilitate decisive actions
Conduct reconnaissance and surveys of venues, routes, and assigned points of interest to develop situational awareness; develop and implement navigational plans regarding local emergency services, routes, and points of interest
Maintain a low profile, low footprint standing in providing incident detection capabilities to clients
Provide transportation and physical security services for clients and VIP's to ensure safety and well-being

Company Name - Surveillance Operator Team LeadCity, State03/2016 - 09/2017

Deployed with SPMAGTF to Iraq as a Surveillance Operator Team Lead. Managing a squad sized element
Lead Ground Based Observation Surveillance System (GBOSS)
Emplaced, maintained, and kept strict accountability of over 100 Unattended Ground Sensors and associated equipment in support of force protection for over 2,000 Coalition Force personnel
Spent more than 2,000 hours monitoring a multitude of force protection sensors as well as GBOSS and Persistent Threat Detection System
Tasked as the lead GBOSS operator within the Base Defense Operations Center (BDOC), supervising the operation of eight GBOSS stations in order to enhance the overall security of Camp Havoc
Additionally, took a personal interest in the training of his Iraqi counterparts, participating in multiple patrols to enhance their security posture and teaching informal periods of instruction on weapons maintenance
Coordinated with the civilian GBOSS contractors to ensure continuous sensor coverage and maintenance
Communicated best practices among on-site and external personnel to align efforts and goals
Conducted forecasting to determine possible changes and issues for base defense
Maintained 100% accountability of all assigned equipment worth more than $1.1 Million
Responded to emergencies with speed, efficiency and knowledgeable assistance
Executed reasoned and efficient decision-making to foster troop discipline and unity
Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively
Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication

Skills

Security equipment proficiency
Team leadership and direction
Program development and management
Policy and procedure improvements

Customer service
Performance standards and analysis
Critical thinking proficiency

Education

Expected in 01/2021Palomar CollegeCity, StateAssociate of Science: Behavioral Sciences

Member of Veteran Student Leadership Program.

Certifications

Tactical Emergency Casualty Care
Basic Life Support (CPR and AED)
Combat Lifesaver
Lay rescuer
Protective security operations course
Protective drivers operations course

Resume Overview

School Attended

Palomar College

Job Titles Held:

Program Manager
Protective Services Team Lead
Protective Services Agent
Surveillance Operator Team Lead

Degrees

Associate of Science : Behavioral Sciences

Program Manager Resume Example

Resume Score: 80%

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