Results-focused Program Manager with strength in analytical comprehension and executing high priority initiatives successfully. Proficient in collaboration, enhancing technical highly-matrixed OMS systems, and completing multifaceted projects on time and within quota. Leverages user-centered best practices to achieve a practical balance of quality and speed.
Agile, PMI, MS Office, Planisware, SQL, AWS, Jira, SCRUM, MS Windows, Excel, SaaS, SLA's, Browserstack, B2B, B2C, Google Analytics, Salesforce, Hubspot, CRM, Word, Powerpoint, Sharepoint, Quickbooks, Kronos, Oracle, Zoom, Microsoft Teams, Trello, Zoom, Google Hangouts, Team Foundation Server.
Implement Team Foundation Server in collaboration with Cheif Technical Officer and Chief Operating Officer to build out a restaurant hiring app connecting job seekers and hiring managers in the industry to qualified jobs instantly. Communicate effectively with remote teams; including internationally, using Slack, Trello, AWS, Zoom, and Google Hangouts. Manage lean start-up budget of $100,000 and established NPV using Excel and Quickbooks.
Charged with leading a consulting team consisting of more than 12 elaborate and custom client projects at one time using Agile and SCRUM methodologies. Generated more than $10.5mil in client revenue by completing projects on time and to 100% satisfaction.
Increased customer success by 25% by building out a new project management success pipeline across two departments IT and PE. Used ERP implementation and Agile methodologies to build out customer objective road-map to ensure accurate milestones and benchmarks.
Maximized revenue by $112,000 by creating a new operational efficiency road-map for business partners using SCRUM methodologies and PM tools like Trello, Slack, and Team Foundation Server to build out custom Program Management tracking system.
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