program manager resume example with 7+ years of experience
Dependable former Program Manager skillful in allocating and administering tasks to fit needs, recruiting and evaluating staff and overseeing daily operations in group home settings with multiple residents. Resourceful and self-directed individual comfortable handling stressful situations with courtesy and respect. Dedicated to promoting safe, healthy and secure environment. Energetic professional known for having great verbal and written communication skills, and organizational skills along with outstanding leadership and multitasking abilities. Well-versed in business operations, administrative management requirements, hiring and maintaining staffing needs and relationship-building strategies. Detail-oriented and motivated with excellent verbal and written communication skills.
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- Developed programs and initiatives to support organization's long-term goals.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Scheduled residents' appointment and provided transportation to physician and therapy visits.
- Hired, interviewed and trained new staff members and created staff schedules.
- Communicated with families or advocates to discuss resident needs and progress.
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Collaborated with treating psychiatrist to develop individual service plans for each resident.
- Resolved concerns regarding staff, residents and all aspects of care to maintain standards throughout group home.
- Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
- Created work schedule in advance, promoting adequate coverage for all shifts.
- Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Helped reduce loss and maintain facility compliance by upholding requirements for controlling inventory, updating documentation and tracking movements.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
- Maintained work areas in organized, safe and clean manner.
- Put merchandise in assigned area, added tags and secured larger pieces as required.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Placed products and rotated stock per established standards.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
- Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
- Maintained detailed records of animal numbers, medical issues and behavioral concerns.
- Prepared and maintained time and payroll reports, adding details on personnel actions such as performance evaluations, hires, promotions and disciplinary actions.
- Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
- Met with pet owners, explained lodging, grooming and daily care services.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
- Supported animal health by keeping all areas clean, neat and properly sanitized.
- Hired and oversaw full-time staff and supplemental part-time/student workers.
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Resume Overview
School Attended
- York Alternative High School
- York County School of Technology
Job Titles Held:
- Program Manager
- Recieving/Unloading
- Kennel Manager
Degrees
- High school diploma
- High school or equivalent in Early Childhood Edu.
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