program manager resume example with 17 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Results-oriented Program Manager enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Project Management
Strategic Planning
Flexibility
Integrity/Honesty
Decision Making
Customer Service
Influencing/Negotiating
Problem Solving
Teamwork
Presentation Creation and Delivery
Team Leadership
Event Planning and Execution
Attention to Detail
Partnership Development
Program Leadership
MS Office Applications
Effective Negotiations
Experience
PROGRAM MANAGER, 11/2021 to Current Ncr Corporation – Reno, NV,
provide activities for senior citizens that include cognitive health, physical exercise, and socialization
Manage overall operations of the Senior Center which supports the personal, social, and cultural growth of senior residents aged sixty (60) and older
Encourages seniors to retain their independence and use their talents and experiences through participation in community-based events, excursions, educational seminars, fitness, and enrichment activities
Serves as the Authority’s representative for the Commission of Aging and Adult Services and responsible for attending meetings and providing requested updates and information for the Commission
Evaluates programs’ utilization and success, modifying and making changes, as appropriate.
Managed external client and business partner relationships.
Controlled expenditures and reported monthly actual performance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Generated and delivered reports, program review presentations and other program status updates.
Assessed accurate and relevant information for fact-based decision making.
HUMAN SERVICE WORKER II, 12/2014 to 11/2021 Windermere Real Estate – Hailey, ID,
worked in a comprehensive team to help break the cycle of poverty by providing preschool children of low-income families a vast range of community resources to meet their emotional, social, health, nutritional and psychological needs
Stewarding relationships that cultivate strong and trusting school and community partnerships with neighborhoods, social agencies, hospitals, clinics, schools, community resources and partnerships,
Evaluating and tracking data on Child Plus database to manage assigned caseload of families in efforts to provide services the meet their needs
Developing goals, setting obtainable objectives, and establishing individualized educational plans (IEPs) for learning
Collaborating with teachers and families to ensure the program’s emphasis upon total family development
Maintaining accurate and effective record keeping tracking immunizations and screenings outlined by the State of Virginia and verify eligibility for several types of public aid or income-based assistance
Conducting “self-help” and life enriching programs for clients e.g., education and parenting skills, health care, mental health, job preparedness training, and cultural activities; and report special, unusual, or critical incident reports to clinician and legal authorities
Promoting activities within the community that follow equal employment and nondiscrimination policies and follow federal laws, state laws, school board policies, and professional standards
Planning and implementing Family and Community Engagement trainings, workshops, and engagement events
Conducting landscape assessments of targeted neighborhoods to evaluate and assess the effectiveness of our existing framework for community and neighborhood engagement; and
Encouraging parental participation in the education and activities of their child using the community-based services model.
Real Estate Broker, 10/1999 to 03/2006 Nations Lending – Tucson, AZ,
Served as a Real Estate Broker providing day-to-day financial, market, and underwriting analysis of multifamily loans (Fannie Mae and Freddie Mac)
Developed strong relationships with builders, title companies, lenders, and community agencies to facilitate successful transactions with low-income and first-time homebuyers
Analyzing real-estate projects for financial feasibility, analyzing market factors in commercial real estate concepts for net operating income (NOI), Cap Rates, and debt service coverage
Preparing and presenting comprehensive loan approval package for legal compliance requirements mitigate risk factors or denial in the support of developing affordable housing, charter schools, or other community facilities
Maintaining positive and professional working relationships with customers, third party lenders, attorneys, and appraisers by both initiating and responding to all requests in a responsive, consistent, and accurate manner
Generating detailed lists of properties ensuring compatibility with buyers' needs and financial resources
Verifying the completion of legal formalities prior to closing dates and ameliorated and negotiated last-minute discrepancies to ensure successful purchases and sales
Managing the collection of the loan application materials from the borrower and commissioning third-party due diligence reports, appraisal, plan, and cost review from vendors
Reading, comprehending, and summarizing legal documents collected in the due diligence process
Assisting Loan Officers in preparing written loan approval requests and/or Internal Loan Committee for final approval in partnership with the Senior Credit team and Originators
Obtaining credit approvals of new loans and pre-screen potential loans for term sheet offers to analyze financial statements of individuals, for-profit businesses, and nonprofit organizations and their real estate operations; and
Preparing exhibit financial analysis for the loan approval package and working closely with Loan Officer to present the credit approval requests.
Loan Originator, 12/1996 to 01/1999 Capital Access Mortgage – City, STATE,
Loan Originator for FHA, Conventional, VA and sub-prime residential loans to assess client’s credit worthiness
Provided resources for credit repair-counseling, worked with non-profit organizations for down payment assistance, and mediated between loan processor, realtor, and borrower
Analyzing, interpreting, and underwriting complex multifamily real estate transactions in compliance with Capital Access Mortgage guidelines and Freddie and Fannie Mae Multifamily Underwriting Guides; Affordable Housing, bond, and low-income housing tax credit (LIHTC) transactions
Prepare and present comprehensive loan approval package for legal compliance requirements to mitigate risk factors or denial in the support of developing affordable housing.
Complying with business law concepts including contracts, loan collateral, uniform commercial code, creditors' rights and forms of business organization and sufficient knowledge to review and negotiate loan documents
Referencing federal, state, and local government funding sources for capital and operating needs of multi-family housing, special needs housing, charter schools, and community facilities
Understanding business law concepts for contracts, loan collateral, uniform commercial code, creditors' rights and negotiating loan documents.
Education and Training
BA: Pre-Law (Legal Education, Expected in to University of Massachusetts - Boston, MA, GPA:
Family Law, Contracts, Community/Public Service: , Expected in to - , GPA:
Real Estate, Certificate: , Expected in to Emily Griffith School Technical College - Denver, CO GPA:
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