program manager business certification manager resume example with 18+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Results-oriented management professional with ten years of program management and performance management experience. Solid reputation for commitment to delivery of quality outcomes, overall productivity and outstanding customer service. Adept in project management, document retention, policy/procedure development and service administration. Proficient in using independent decision-making skills and sound judgment to positively impact program success. Talented in personnel and deployment management, program oversight, training, technical competence and customer support objectives. Demonstrated ability to manage business relationships and provide strategic communications counsel to government, corporate and non-profit stakeholders. Extensive experience in the development and execution of laws and standard operating procedures that govern the District of Columbia’s Certified Business Enterprise (CBE) local inclusion program.

  • Performance monitoring
  • Budget coordination
  • Program leadership
  • Team leadership and direction
  • Policy and procedure improvements
  • Strategic planning and management
  • Proficient in Salesforce
  • Operations management
  • Data analysis
  • Strategic partnerships
  • Business development
  • Diversity, Equity and Inclusion
Work History
02/2011 to Current Program Manager (Business Certification Manager) Department Of Small And Local Business Development | City, STATE,
  • Oversee the business application process for the District of Columbia’s Certified Business Enterprise (CBE) local inclusion program.
  • Manage six (6) direct reports to ensure all applications are processed in accordance with the laws and regulations that govern the CBE program.
  • Review weekly determinations by Business Certification Analysts for an approval or intent to deny status for the Director’s review.
  • Process joint venture submissions for District government contracts and sports betting licensing in the District.
  • Process equity and development participation requests as a part of the review and closing of public private development projects within the District.
  • Testify in administrative and District courts in matters pertaining to the CBE program. Specifically the denial, revocation or investigation of businesses.
  • Manage and maintain an online business catalog of over 1,900 CBE-certified businesses.
  • Determine around 1,000 applications per fiscal year.
  • Contribute to the District of Columbia’s over $900 million dollar spend with small CBEs by providing the supply needed to meet the statutory requirements of the CBE program
  • Identify system needs and oversee the development, implementation and maintenance of the District Enterprise System (DES) Salesforce application used to administer the CBE program using agile methodology.
  • Verified that design, operation and IT systems comply with applicable regulations.
  • Contribute to the drafting and administration of changes to sections of the D.C. Code and D.C. Municipal Regulations related to the CBE program requirements.
  • Serve as the subject matter expert for the District’s CBE certification program for internal and external stakeholders.
  • Orchestrate smooth and efficient program development by collaborating cross-functionally across divisions and departments.
  • Resolve problems and provided solutions to customers by communicating requirements to subordinates.
  • Maintain tight performance metrics and quality standards to give local businesses exceptional customer service.
  • Interact with for-profit, non-profit and government customers to identify business needs and requirements.
  • Monitor progress of programs, using and applying programming documents, program directives and other program material.
  • Implement and lead meetings to discuss the CBE program application process and requirements
  • Devised tools and benchmarks to improve team performance and monitor production.
03/2008 to 07/2011 CBDG Compliance Officer Deputy Mayor's Office For Planning And Economic De | City, STATE,
  • Supervised ODMPED’s use of Community Development Block Grant (CDBG) funds by analyzing selected projects, determining the eligibility and completing reviews for conformity with legal requirements and regulations applicable to the CDBG program determined by the U.S. Department of Housing and Urban Development (HUD).
  • Managed ODMPED program income (revenue) generated and expenditures to ensure compliance with the CDBG program standards.
    Created CDBG budget and provided guidance to ODMPED management on policy decisions related to projects that will utilize CDBG funds for the respective fiscal year.
  • Provided guidance on the disposition of ODMPED parcels in active or expired Urban Renewal Plan Areas, in accordance with urban renewal plans, closeout agreements and Subpart N of the HUD CDBG regulations.
  • Facilitated pre-construction meetings associated with construction contracts funded with CDBG dollars to ensure compliance with CDBG regulations and requirements (e.g. Davis Bacon, Affirmative Action and Section 3 of the Housing and Urban Development Act of 1968).
  • Drafted and executed grant agreements and loan documents in coordination with Office of the Attorney General (OAG) for CDBG funded projects.
  • Monitored CDBG contracts/grant agreements for compliance with the technical, performance, financial, delivery and other contract/grant terms and reporting deliverables.
  • Assisted in the development of an affordable housing database for all District projects pursuant to the Affordable Housing Clearinghouse Directory Act of 2008. Provided reports to the Deputy Mayor for reporting to the Mayor and Council.
  • Entered ODMPED projects into the Department of Housing and Community Development’s (DHCD’s) Housing and Development Software (HDS) and HUD’s Integrated Disbursement and Information System (IDIS) accounting systems.
  • Provided guidance to the Deputy Mayor and ODMPED internal and external project stakeholders on all matters related to HUD Community Planning and Development programs and affordable housing.
10/2003 to 03/2008 Analyst and Environmental Compliance Specialist Department Of Housing And Community Development | City, STATE,
  • Ensured project compliance with all federal and local, environmental review procedures, legal requirements and regulations applicable to the Department’s programs, imposed on the District of Columbia by Title I of the Housing and Community Development Act of 1974, HOME Program, the National Affordable Housing Act of 1990 and Environmental Procedures for the Community Development Block Grant Program promulgated by HUD, including the National Historic Preservation Act of 1966 and the Housing Production Trust Fund Program.
  • Completed the environmental review process, specifically, the coordination of Environmental Impact Statements, preparation of the documentation, findings, notices and requests for release of funds and certifications.
  • Ensured compliance with the agency’s Affirmative Marketing policy according to Title 24 of the CFR (24 CFR Part 200, Subpart M) and Section 808(e)(5) of the Fair Housing Act.
  • Ensured compliance with accessibility guidelines for new construction and rehabilitation of multifamily projects as dictated by the Fair Housing Act and Section 504 of the Rehabilitation Act.
  • Planned and successfully executed fair housing and equal opportunity/affordable housing trainings, workshops, outreach and education activities in English and Spanish to Hispanic/Latino, Ethiopian, Vietnamese and Chinese communities.
  • Provided reviews and analysis of multiple Departmental projects, programs and activities for conformity with related procedures, recommends measures for mitigating or eliminating any adverse impacts.
  • Calculated performance measures for OPM and reported figures on a monthly/quarterly basis.
  • Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
  • Managed practical action plans to respond to audit discoveries and compliance violations.
Expected in 03/2002 to to Bachelor of Arts | International Relations And Hispanic Studies Wheaton College, Norton, MA GPA:

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Resume Overview

School Attended

  • Wheaton College

Job Titles Held:

  • Program Manager (Business Certification Manager)
  • CBDG Compliance Officer
  • Analyst and Environmental Compliance Specialist


  • Bachelor of Arts

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