Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Accomplishments
  • Certificate of Achievement for Anti-Violence work in Philadelphia presented by Jason Dawkins and the Commonwealth of Penn.
  • Delta Alpha Pi Honors Society Member since 2018
  • Couvillion Scholarship Recipient 2017
  • Golden Key International Honor Society Member since 2016
  • Chi Alpha Epsilon National Honor Society Member since 2011
Skills
  • Non-profit leadership
  • Team leadership and direction
  • Salesforce and Microsoft Office/Excel equipment proficiency
  • Policy and procedure improvements
  • Program Leadership
  • Program Development and Management
  • Documentation Proficiency
  • Project Management
  • Operations management
  • Professional writing
  • Onsite customer support
  • Data Collection & Research
  • Partnership Development
Work History
06/2017 to 03/2020 Program Manager Tiaa | Jacksonville, FL,
  • Conducted community workshops to promote different programs and educate public on available services.
  • Educated families and community members about city wide violence, including its impact on children.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
  • Worked with Program Director to coordinate team development activities and trainings.
  • Identified issues, analyzed information and provided solutions to problems.
  • Oversaw daily operations to ensure high levels of productivity.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed team communications and information for meetings.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Proficient use of Salesforce and Microsoft Office.
  • Managed 35-50 students per day.
  • Used coordination and planning skills to achieve results according to schedule.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Developed monthly schedules and assignments for volunteer staff.
07/2017 to 08/2018 Youth Advisory Council Program Director Temple Contemporary Art Gallery | City, STATE,
  • Adhered to negotiated annual budget and spending requirements.
  • Monitored and maintained compliance with organization, licensing and funding source for program departments.
  • Provided overall supervision and management of program recruitment, hiring, training and terminating.
  • Developed monthly schedules and assignments for 5 youth participants.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
08/2016 to 05/2017 On- the-Road Workshop Leader Mighty Writers | City, STATE,
  • Planned and facilitated literacy workshops in accordance with curricula, employing varied methods to maximize attendance.
  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
  • Monitored field trips and special events to maintain safety and increase attendee retention.
  • Collaborated with school staff to identify areas in need of improvement and implement solutions.
  • Planned special film and literacy events for program participants based on changing needs, times of year and availability.
  • Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
  • Developed curricula for students ages 10-18.
  • Exceeded goals through effective task prioritization and great work ethic
  • Developed team communications and information for meetings
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used coordination and planning skills to achieve results according to schedule.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked closely with School Officials to maintain optimum levels of communication to effectively and efficiently complete projects.
Education
Expected in 12/2018 Master of Arts | African American Studies Temple University, Philadelphia, PA GPA:
Expected in 12/2012 Bachelor of Arts | Mass Communication Temple University , Philadelphia, PA, GPA:

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Resume Overview

School Attended

  • Temple University
  • Temple University

Job Titles Held:

  • Program Manager
  • Youth Advisory Council Program Director
  • On- the-Road Workshop Leader

Degrees

  • Master of Arts
  • Bachelor of Arts

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