Experienced program manager who effectively improved quality of services, data management and outcomes in non-profit programs. Highly motivated, self-starting professional skilled at contract and budget management. Exceptional problem solver and results driven supervisor with strong communication capabilities. Personable, flexible and efficient team player.
Excellent Interpersonal skills
Supervised multiple programs
Social services background
Brought in over a million dollar grant to expand services in home visitation programming
Designated as the a Parents as Teachers program expert for a contractor funding 16 similar programs
Decreased violent incidents by 75% amongst clients inside of residential facility
Monitored program budgets and costs to verify expenses were within budget parameters
Obtained and managed grants to sustain programming effectively
Conducted quality assurance and compliance to contracts and program model fidelity
Ensured quality care services provided from a trauma-informed and prevention of violence approach
Developed data tracking systems, policies, procedures, training manuals and resource networks
Increased agency's network of partnerships through collaborations
Facilitated groups, community events, meetings and trainings
Supervised directly up to 8 staff and ensured professional development for staff
Oversaw community organizing program composed of 60 parents who put on educational and empowerment projects for families
Supervised Parent Education Facilitator served over 100 parents annually across partner sites
Served up to 211 low-income families in one year with children 0-5 via the Parents as Teachers evidence-based home visitation program, in partnership with the Lawndale School district
Fulfilled hiring manager duties for A.L.L.afterschool program across 10 school sites including recruitment for hiring, interviews, screening and supported supervisors with disciplinary issues
Created a safe and positive environment for 60 transitional age 18-24 year old residents at homeless youth shelter by assuring a structured program was followed
Collaborated with outreach team, clinical team, case management team, education and employment team to ensure wrap around support for clients success.
Supervised 11 resident advisors and 2 assistant managers, facilitated staff meetings, provided training, enforced safety protocols and assured shift coverage for all 24 hour facility
Provided crisis intervention to residents, conflict mediation of residents, oversaw life-skills workshops, ensured structured activities, facilitated resident night meetings, participated in case reviews, documented resident notes, generated critical reports
Implemented tracking systems, managed accounting for bus tokens, youth bank accounts and handled petty cash
Carried out walk-in center operations including staff supervision, outreach for center, contract management, compliance, human resources, facility maintenance, services quality control, budget management and administrative functions
Oversaw and assisted in all programming such as facilitated DV classes, Parenting Classes, Life-Skills classes, Art Healing classes, childcare, youth activities, donation distribution, case management services including crisis intervention, financial, legal, medical, housing, employment, educational advocacies, etc.
Created new case management forms, methodologies, documentations systems, curriculum, training manuals and implemented new safety policies and procedures
Expanded programming to include youth activities, life-skills, advocacies to support the wellness of children and youth, and facilitated increase of donations for clients
Increased overall service delivery by 150% and 80% of the clients left the program employed and/or in school and with greater stability in their lives from initial entry
Fluent Bilingual Spanish/English
Administrative functions, contract management, contracts, quality assurance, community engagement and outreach, crisis intervention, curriculum development, human resource functions, creation and implementation of policies, structured staff supervision and staff development.
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