program manager resume example with 7 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Experienced program manager who effectively improved quality of services, data management and outcomes in non-profit programs. Highly motivated, self-starting professional skilled at contract and budget management. Exceptional problem solver and results driven supervisor with strong communication capabilities. Personable, flexible and efficient team player.


Excellent Interpersonal skills

Detailed oriented

Supervised multiple programs

Results Driven

Fast Learner

Social services background


Brought in over a million dollar grant to expand services in home visitation programming

Designated as the a Parents as Teachers program expert for a contractor funding 16 similar programs

Decreased violent incidents by 75% amongst clients inside of residential facility

05/2012 to 07/2015
Program Manager Trimble Navigation Limited Inc Mo, MO,

Monitored program budgets and costs to verify expenses were within budget parameters

Obtained and managed grants to sustain programming effectively

Conducted quality assurance and compliance to contracts and program model fidelity

Ensured quality care services provided from a trauma-informed and prevention of violence approach

Developed data tracking systems, policies, procedures, training manuals and resource networks

Increased agency's network of partnerships through collaborations

Facilitated groups, community events, meetings and trainings

Supervised directly up to 8 staff and ensured professional development for staff

Oversaw community organizing program composed of 60 parents who put on educational and empowerment projects for families

Supervised Parent Education Facilitator served over 100 parents annually across partner sites

Served up to 211 low-income families in one year with children 0-5 via the Parents as Teachers evidence-based home visitation program, in partnership with the Lawndale School district

Fulfilled hiring manager duties for A.L.L.afterschool program across 10 school sites including recruitment for hiring, interviews, screening and supported supervisors with disciplinary issues

10/2010 to 05/2012
Evening Resident Manager Covenant House CA City, STATE,

Created a safe and positive environment for 60 transitional age 18-24 year old residents at homeless youth shelter by assuring a structured program was followed

Collaborated with outreach team, clinical team, case management team, education and employment team to ensure wrap around support for clients success.

Supervised 11 resident advisors and 2 assistant managers, facilitated staff meetings, provided training, enforced safety protocols and assured shift coverage for all 24 hour facility

Provided crisis intervention to residents, conflict mediation of residents, oversaw life-skills workshops, ensured structured activities, facilitated resident night meetings, participated in case reviews, documented resident notes, generated critical reports

Implemented tracking systems, managed accounting for bus tokens, youth bank accounts and handled petty cash

    02/2008 to 05/2010
    Program Director of Women in Transition Women's & Children's Crisis Shelter City, STATE,

    Carried out walk-in center operations including staff supervision, outreach for center, contract management, compliance, human resources, facility maintenance, services quality control, budget management and administrative functions

    Oversaw and assisted in all programming such as facilitated DV classes, Parenting Classes, Life-Skills classes, Art Healing classes, childcare, youth activities, donation distribution, case management services including crisis intervention, financial, legal, medical, housing, employment, educational advocacies, etc.

    Created new case management forms, methodologies, documentations systems, curriculum, training manuals and implemented new safety policies and procedures

    Expanded programming to include youth activities, life-skills, advocacies to support the wellness of children and youth, and facilitated increase of donations for clients

    Increased overall service delivery by 150% and 80% of the clients left the program employed and/or in school and with greater stability in their lives from initial entry

    Expected in Spring 2007
    M.A.: Latin American Studies
    University of New Mexico - Albuquerque, NM
    Expected in Spring 2005
    B.A: Women's Studies
    University of California Los Angeles - Los Angeles, CA
    Expected in
    - ,
    GPA: Best Start Partnership West Athen's Leadership

    Fluent Bilingual Spanish/English


    Administrative functions, contract management, contracts, quality assurance, community engagement and outreach, crisis intervention, curriculum development, human resource functions, creation and implementation of policies, structured staff supervision and staff development.

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    Resume Overview

    School Attended

    • University of New Mexico
    • University of California Los Angeles

    Job Titles Held:

    • Program Manager
    • Evening Resident Manager
    • Program Director of Women in Transition


    • M.A.
    • B.A

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