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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dynamic Programs Director with more than 17 years’ experience in developing a diverse rehabilitative program in the criminal justice system. Possessing proficient supervisory, organizational, policy/procedure development, recruiting, human resources, and interpersonal communication skills. Adept in formulating and implementing quality curriculums in educational and therapeutic settings. Skilled in maintaining collaborative working relationships, providing conscious communication with upper management and mentoring peers. Enthusiastic and dedicated professional that excels in contract negotiation and development. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, including inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Skilled Program Manager versed in budget administration, project management and team leadership. Decisive, persistent and responsive to changing business needed. Ready to take expertise and [Number] years of [Industry] experience to new company. Knowledgeable Program Manager focused on helping businesses launch new initiatives and achieve market growth. Talented project and team leader offering [Number] years of experience. Highly-qualified Program Manager enthusiastic about taking on a new challenge with [Company Name]. Successful at developing innovative strategies to position company to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.

Skills
  • Policy and procedure improvements
  • Team leadership and direction
  • Program Development and Management
  • Performance Monitoring
  • Data Collection & Research
  • Customer and personnel training
  • Administration and management skills
  • Emergency Response
  • Safety and security
  • File and records management
  • Strategic Planning
  • Verbal and written communication
  • Adaptability
Education
Aspen University Denver, Colorado Expected in Master of Business Administration : Project Management - GPA :
Savannah State University Savannah, GA Expected in Bachelor : Business Administration, Management - GPA :
Savannah Technical College Savannah, GA Expected in Associate of Science : Accounting - GPA :
, Expected in Associate of Science : Business Office Technology - GPA :
Work History
Trimble Navigation Limited Inc - Program Manager
Mi, MI, 10/2020 - Current
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.

Manage and oversee the administrative and daily operations of the program in support of overall program goals and objectives.
a. Develop and implement systems and processes to enhance operational efficiency.
b. Monitor program implementation in accordance with grant funding requirements.
c. Conduct regular reviews for accountability and program performance.
d. Oversee and/or coordinate the collection, compilation and analysis of program activity data; write and ensure the timely submission of all external and internal program reports.
e. Perform liaison activities with community partners, including contract monitors.

2. Provide leadership and direction to all program staff and volunteers; provide staff supervision which includes recruiting, staffing, hiring, performance evaluation, training, and professional development; set standards for customer service; conduct regular staff meetings; communicate policies and procedures; and facilitate team dynamics.

3. Manage program budget and expenditures to ensure that available funds and resources are used efficiently.
a. Develop program operating budgets and provide fiscal direction to the program.
b. Monitor program revenues and expenditures; prepare budget revisions; and provide required financial reports.
c. Approve the use of credit card; apply payment and receipts to database in accordance with Agency procedure.

4. Establish and implement development goals to ensure that resources are available to sustain the program.
a. Identify potential donors or sources of funding.
b. Plan and implement outreach strategies with identified donors and funding sources.
c. Facilitate the preparation and submission of contracts and/or grant applications.

5. Oversee and maintain quality program practices, ensuring compliance with best practice standards, contract grant requirements, and agency practices and procedures.
a. Conduct client record reviews on an ongoing basis.
b. Implement Corrective Action Plan to address deficiencies identified through the agency client process and CQI process.
c. Enable staff participation in quality improvement.
d. Update the program’s practices and procedures, and program manual as
needed.
e. Coordinate and oversee the maintenance of program facilities and equipment in accordance with relevant health, fire and safety codes, and COA standards.

  • Formulate, organize and monitor inter-connected projects
  • Decide on suitable strategies and objectives
  • Coordinate cross-project activities
  • Lead and evaluate project managers and other staff
  • Develop and control deadlines, budgets and activities
  • Apply change, risk and resource management
  • Assume responsibility for the program’s people and vendors
  • Assess program performance and aim to maximize ROI
  • Resolve projects’ higher scope issues
  • Prepare reports for program directors
Fullbloom - Compliance/Policy Coordinator
Baltimore, MD, 10/2018 - 10/2020
  • Educated and trained agency employees in standards and assures departments are well prepared.
  • Created, developed, and implemented policy and procedures to assure compliance in daily work tasks and assure others embrace compliance standards as required.
  • Serve das agency representative for all internal audits and annual surveys along with Director.
  • Managed effective action plans to respond to audit discoveries and compliance violations.
  • Wrote and presented reports outlining findings and recommendations from compliance audits.
  • Performed comprehensive analysis of registrations for securities and insurance programs.
  • Developed and implemented internal control tests to verify employee compliance with firm's policies and procedures.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Developed, implemented and maintained internal audit policies and procedures in accordance with county policies and procedures.
  • Researches laws, rules, and regulations; evaluates and recommends operational standards for law enforcement and employment hiring practices
  • Ites policy; determines, defines, and develops procedures for application of policies governing day-to-day operations; works with division directors to update policies and procedures; ensures memos and directives are added to the policy manual; develops, writes, and maintains policies and procedures for training employees on departmental policies and procedures, documentation of training events, and maintenance or related records; develops and implements methods for accessibility of policies and procedures; researches employment rules, laws and regulations; researches and maintains current knowledge of open records laws; reviews potential areas of compliance vulnerability and risk
  • Monitors, updates, and maintains Web sit for the Sheriff’s Office; performs daily research regarding current issues; d
  • Works with Terminal Agency Coordinator for the Georgia Crime Information Center to validate GCIC entries; maintains knowledge of current GCIC rules.
Leidos - Transition Coordinator
Puyallup, WA, 02/2015 - 10/2018
  • Planning and mapping goals for individual re-entry; Shares transition information with inmates selected for both work release and trustee programs; Plans, organizes, directs, and evaluates the work of individuals within the program and implements the expressed goals, policies and directives; Submits the correct time reporting and record keeping for inmate’s trustees within the program; Maintains staff and inmates confidence; Prepares and gathers data for various reports; Serve as the liaison between inmates and outside employers; Identify, establish, and maintain linkages with community agencies and businesses; Participate in establishing cooperative agreements between outside organizations to offer goods and services to our clients.
  • Maintains a high level of awareness of all changes within legislation, court decisions and standard operating procedures for law enforcement agencies nationwide.
  • Educated individuals on available resources including educational materials, videos and online sites regarding [Type of Disorder].
  • Coordinated community resources and secured referrals.
  • Collaborate with outside agencies and service providers to provide effective services to reentering citizens  Maintain regular contact with released clients to communicate opportunities, events, news, and foster sense of community
  • Conducted individual one on one counseling sessions with weekly.
  • Collected and analyzed data on individual clients using records, tests, interviews and professional resources.

  • Prepared and maintained records and case files, including documentation such as clients' personal and eligibility information, services provided and relevant correspondence.
  • Administered preliminary and comprehensive vocational assessments.
  • Make recommendations for post-release support.
HDH Addiction Services - Programs Director
City, STATE, 10/2003 - 02/2015
  • Works directly with criminal justice system, clients, and professional counselors to achieve success and prevent recidivism for clients in recovery at the Chatham County Sheriff’s Office.
  • Manages and organizes all aspects of the program including staff training, scheduling of reflection and group therapy sessions, and soliciting outside resources.
  • Plans and execute a cost effective operations within the program to ensure efficiency and quality.
  • Maintaining accurate records to ensure compliance with state and local government regulations.
  • Developed [Type] program from ground up, laying out framework and defining roles.
  • Improved success of program by making proactive adjustments to operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Planning, directing, evaluating and coordinating clinical services for the treatment center.
  • Oversee the development and maintenance of all day-to-day operations of the facility.
  • Responsible for program management and statistical evaluation to maintain patient rights and safety.
  • Participate in supervision, professional development, and on-going training of Everest Recovery staff.
  • Responsible for fiscal compliance within the yearly budget guidelines.
  • Oversee and supervise the medication control of the Everest Recovery clinic. Includes in-house and take-home dosing.
  • Supervise the clinic's operations according to the organization's administrative and clinical protocols (P&P), as well as all applicable federal and state regulations
  • Schedule staffing for the clinic's operating hours and manage payroll to budgeted levels
  • Lead the clinic's marketing efforts
  • Function as a liaison with other community- based agencies
  • Screen, interview, and hire prospective staff
  • Schedule staff and ensure program always meets minimum staffing guidelines at all times
  • Complete staff performance reviews (annual) and conduct Performance Management as required
  • Supervise the collection of fees and submit timely and accurate billing records and reports
  • Ensure that the building and grounds are maintained in a neat, clean, safe and healthy manner. Serves as the clinic's safety officer
  • Develop and maintain the clinic's outcomes management system and prepare reports every 3 months
  • Provide or arrange for staff development and training
  • Serve as the clinic's designated Equal opportunity Officer and HIPAA compliance officer
Accomplishments
  • Proven multi-tasking capabilities with strong ability to plan, implement, prioritize and manage complex projects under aggressive time lines.
  • Certified Anger Management Specialist.
  • Published Children’s Book Author.
  • Strong contract negotiation skills.

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Resume Overview

School Attended

  • Aspen University
  • Savannah State University
  • Savannah Technical College

Job Titles Held:

  • Program Manager
  • Compliance/Policy Coordinator
  • Transition Coordinator
  • Programs Director

Degrees

  • Master of Business Administration
  • Bachelor
  • Associate of Science
  • Associate of Science

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