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program manager ajos2 resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

OBJECTIVES Seek employment opportunity in a highly reputable, career-promising establishment where experience and skills received would be of immense benefits to the overall growth of the agency.

Accomplishments
  • Collaborated with team of Number in the development of Project name.
  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.
Skills
  • Team Leadership
  • Program Leadership
  • Time Management
  • Employee Programs
  • Business Acumen
  • Community Service Programs
  • Community Partnerships
  • Change Management Process
  • Policy and Procedure Improvement
  • Staff Meetings
  • Verbal and Written Communication
  • Customer and Personnel Training
Work History
05/2019 to Current Program Manager/ AJOS2 National Veterinary Associates | Tustin, CA,
  • Housing Initiative Support (HIS), Responsible for providing information on cash assistance (CA), city rental assistance programs, and other HRA program services to contracted case management providers and landlords working with former DHS Cluster site tenants who have transitioned to permanent housing
  • Responsible for programmatic and contract oversight for seven case management contracts valued at 10 million dollars and involving seven providers
  • Responsible for Phase 1 scope of service area involves over 1000 tenants in 477 units in 17 buildings in throughout two boroughs (Bronx/Brooklyn).
  • Coached team members on productivity strategies to accomplish challenging goals
  • Devised creative solutions to critical customer and user needs
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients
  • Managed multiple strategic projects with numerous sub-projects or workstreams
  • Participated in vendor selection and management process for program initiatives
  • Identified program obstacles and communicated possible impacts to team
05/2019 to 12/2019 Associate Job Opportunity Specialist 2 Human Resources Administration | City, STATE,
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Successfully operated heavy equipment such as forklifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in team setting, providing support and guidance.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated leadership skills in managing projects from concept to completion by 75%.
  • Organized and detail-oriented with strong work ethic.
  • Applied effective time management techniques to meet tight deadlines.
  • Exercised leadership capabilities by successfully motivating and inspiring others
  • Paid attention to detail while completing assignments
  • Proved successful working within tight deadlines and fast-paced environment
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Worked well in team setting, providing support and guidance
  • Developed strong organizational and communication skills through coursework and volunteer activities
  • Worked effectively in fast-paced environments
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
01/2016 to 05/2019 Associate Job Opportunity Specialist 1 Human Resource Administration | City, STATE,
  • Homeless Prevention Administration (HPA) Homeless Diversion Unit (HDU)/ Mobile Outreach Team (MOT)
  • Supervise team of JOS (Diversion Team Staffs) who interview and determine housing needs of tenants at risk of homelessness or already homeless reporting to job center
  • Assist in development of anti-eviction/housing plan intervention
  • Assist, read and review case records and analyzes their contents
  • Handle emergencies/special problems involved with possible eviction, housing court liaison, legal aid and execution of specific strategies designed to help clients remain in permanent housing and to achieve self-sufficiency
  • Prepare reports and maintain logs relating to activity and statistics of unit
  • Perform related supervisory tasks in Homelessness Diversion Program
  • Provide guidance, assistance and day to day training of JOS staffs
  • Reinforce policies and procedures
  • Evaluate job performance
  • Conduct individual and team conferences
  • Followed detailed directions from management to complete daily paperwork and computer data entry
  • Trained and supervised employees on office policies and procedures
  • Developed and implemented strategies to streamline office operations
  • Volunteered to help with special projects of varying degrees of complexity
  • Identified issues, analyzed information and provided solutions to problems
  • Passionate about learning and committed to continual improvement
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Learned and adapted quickly to new technology and software applications
10/2006 to 07/2016 Job Opportunity Specialist HRA Administration | City, STATE,
  • City of New York
  • Determination of Applicant Eligibility for Public Assistance
  • Child Care ACCIS Enrollment
  • Employment determination in NYCWAY
  • Solving barriers in Employment through NYCWAY
  • Determining Payee/Alien Eligibility in non-citizen cases
  • Processing of CITYFEPS cases
  • Error correction pilot
  • Customer Service Information Center (CSIC)
  • Fair Hearing Resolutions.
  • Assisted with design and implementation of various employee benefits programs.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Organized and detail-oriented with strong work ethic.
Education
Expected in 09/2022 to to Master of Science | Science (Management & Leadership Western Governor University, , GPA:
Expected in 01/2003 to to Associate of Science | Computer Science Wokkman Computer School, , GPA:
Expected in 08/2002 to to Bachelor of Science | Engineering (Agricultural & Environmental Federal University of Technology, , GPA:
Expected in 06/1994 to to High School Diploma | West African Examination Council (WAEC), Nigeria, GPA:
Certifications
New York State Valid Driver’s License. Human Resource Administration Training Certificate in Job Opportunity Specialist. January 2007
Additional Information
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) Leadership skills: initiative and problem-solving ability Client Relations Managerial Skills Providing assistance and support necessary

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Resume Overview

School Attended

  • Western Governor University
  • Wokkman Computer School
  • Federal University of Technology
  • West African Examination Council (WAEC)

Job Titles Held:

  • Program Manager/ AJOS2
  • Associate Job Opportunity Specialist 2
  • Associate Job Opportunity Specialist 1
  • Job Opportunity Specialist

Degrees

  • Master of Science
  • Associate of Science
  • Bachelor of Science
  • High School Diploma

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