Program Manager/Agile CoachGE Healthcare - richmond, va
Managed the Program Delivery organization, leading the Scrum Master and Technical Documentation teams; Provided oversight across the company's global portfolio; Worked hand in hand with the Product team to groom, prioritize, parse out, and route user stories to the best fit scrum team; Played a key role in transforming the Agile development process from infancy to maturity; Key Results: Delivered a Hand Hygiene Compliance Monitoring Tool and also an OR Patient Tracking Solution on time to key clients, ensuring the recognition of large customer revenues Led a 'Done in 3 Week's initiative, driving the all scrum teams at the organizational level to complete 97.5% of the stories which they commit to finishing during a given Sprint Health Management Corporation - (Wellpoint) - richmond, va.
01/2008 to 01/2011
Scrum Master/Agile Coach
Functioned as the lead Scrum Master for the company's Wellness Management suite of products, leading all scrum ceremonies, from planning meetings and daily scrums to sprint retrospectives and reviews; Fostered an open, collaborative environment that led to innovative problem solving and constant improvement; Facilitated discussions between development teams and the Product Owner and other stakeholders to prioritize efforts and ensure developed solutions were providing the most business value; Partnered with Product Owner to construct roadmaps to communicate future schedules and vision of our applications; Key Results: Collaborated with business stakeholders and technical team on 2M dollar overhaul the company's flagship medical case management system, making it more user-friendly, configurable, and strategically positioned to provide immediate and future value; Introduced an enterprise Knowledge Management Wiki that increased productivity, advanced cross-functional communication, and significantly improved internal document management Led the material and cultural transformation from Waterfall to Agile/Scrum iterative software development methodology, improving our speed to market and guaranteeing that developed solutions are adequately addressing critical strategic challenges Affiliated Computer Services - richmond, va.
01/2006 to 01/2008
Technical Project Manager
Served as the universal liaison between business stakeholders, developers, testers, and internal staff on enhancements; Scheduled project milestones, gathered requirements, coordinated design meetings, managed risks, and kept all invested parties up to date through project communications Key Results: Architected reengineering plans to facilitate the migration to a paperless environment through an online document system.
Led a project that gave parents in low-income homes the ability to apply for children's health insurance over the web, thus simplifying the user experience and alleviating call center volume Helped introduce and refine an IVR system for the eligibility call center, improving productivity and customer satisfaction UNITED PARCEL SERVICE - richmond, va.
01/2003 to 01/2006
Business Systems Analyst
Acted as an internal engineering consultant, working with Operations and collecting requirements for technical solutions that forecasted package volume, designed unload schedules, and planned proper driver dispatch and sort staffing; Key Results: Championed an Operations Excellence committee that concentrated on decreasing time-in-transit service failures, missed package scans, and critical accounts issues; Developed reporting dashboards to measure performance, pinpoint areas of most help needed, and ultimately improve customer satisfaction Served as lead analyst on a development effort to devise and implement a new package scanning system that would go on to decrease package transit times, total missorts, and production costs Performed seasonal planning to ensure adequate staffing, sort spans, equipment allocation, and facility capacity for peak times along with proper reductions for cutback periods.
Master of Science: Management of Information Technology university of Virginia - Charlottesville, VA Management of Information Technology university of Virginia - Charlottesville, VA School of engineering and applied science
Bachelor of Science: Systems and Information Engineering Systems and Information Engineering