Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

A highly dynamic, skilled and qualified management professional with diverse knowledge and skills seeking a challenging position to fully utilize my skills and knowledge. Performance-driven professional with twenty-five years of experience in the healthcare industry. Demonstrated ability to deal effectively with people in the supervision of staff and team members. Talented in personnel and deployment management, program oversight, training, technical competence and customer support objectives.

  • Using the Wang Computer system, typed results from handwritten copies or dictation of patients' lab results reviewed by the Medical Directors of the Immunocytology Laboratory. Maintained confidential files of patients with various types of blood disorders, including Leukemia, Lymphoma, HIV+, etc. Typed manuals, memos, letters and all forms used in the laboratory using WordPerfect 5.1, Microsoft Word and Excel. Calculated patient test results to determine T-cell levels using Microsoft excel.
  • Office Skills:
  • Office Management
  • Records Management
  • Database Administration
  • Spreadsheets/Reports
  • Event Management
  • Calendaring Management
  • Executive Support
  • Travel Coordinator
  • Computer Skills:
  • MS Word
  • MS Excel
  • MS PowerPoint
  • MS Outlook
  • Oracle & Kronos
  • McKesson SuperUser
  • MS Publisher
  • ELAS
  • Turning Point
  • Academic, Microsoft excel, Supervisor
  • Administrative support, MS Excel, Supervision
  • Balance budget, Excel, Time Management
  • Business Development, Office, Training materials
  • Coach, MS Outlook, Travel arrangements
  • Continuous improvement, MS PowerPoint, Wang
  • Database Administration, MS Publisher, WordPerfect 5.1
  • Diagnosis, MS Word
  • Dictation, Microsoft Word
  • Event Management, Office Management
  • Forms, Office Skills
  • HR, Oracle
  • Imaging, Policies
  • Insurance, Presentations
  • Kronos, Process Improvement
  • Team building, Radiology
  • Letters, Recruitment
  • Notes, Scheduling
  • Meetings, Spreadsheets
  • Mentor, Strategic Planning
  • Team leadership and direction
  • Performance monitoring
  • Policy and procedure improvements
  • Program development and management
  • Budget coordination
  • Customer and personnel training
  • Budgeting and Resource Management
  • Process Improvement
  • Human Resource Management
  • Program Management
  • Team Leadership
  • Lean / Six Sigma
Work History
01/2016 to Current
Program Manager Ul Concord, MA,
  • Clinical Practice Transformation/Performance Excellence & Process Improvement.
  • Balance budget.
  • Work with the School of Health Professions to bridge the gap between student education and work application.
  • Manage Management Associates and assign projects.
  • Perform HR duties (Resume review, interview, hire and term - Management Associate).
  • Time Management and Kronos Supervisor of Management Associates.
  • Coordinate, schedule, present and facilitate LSSYB training classes and Onboarding of new employees.
  • Mentor, coach, and counsel students and co-workers.
  • Critique documents, provide guidance and administrative support to student workers.
  • Ensures all projects meet department standards.
  • Support projects through observations and use of PI and Lean tools.
  • Organize team building events.
  • Create a positive work environment.
  • Encourage personal growth and continuous improvement.
  • Manage the webpage.
  • Maintain the daily operations of the department, including equipment and supplies.
  • Preceptor for Student Interns.
  • Teach and Present training materials.
01/2015 to 01/2016
Administrative Associate II Bluecross Blueshield Of South Carolina Maryland, LA,
  • Strategic Planning/Business Development & Performance Excellence/Process Improvement.
  • Assisted in the development of a new department (Performance Excellence/Process Improvement).
  • Created FTE and Intern job description and postings.
  • Hired Interns.
  • Approved timesheets of Interns using Kronos timekeeper system.
  • Reviewed applications and worked with other staff members in the selection process.
  • Interviewed, supervised and assisted in the scheduling hours for interns.
  • Perform training for new employees and interns.
  • Balanced reimbursement accounts and reconciled end of year reimbursements.
  • Coordinated travel arrangements and submitted travel requisitions.
  • Composed memos and letters.
  • Scheduled multi-complex meetings with and for the Senior Vice President, Executive Directors, and Directors.
01/2014 to 01/2015
Administrative Office Specialist IV University Of Nebraska Medical Center Omaha, NE,
  • Radiology.
  • Manage Breast Imaging Fellowship Program.
  • Facilitate Faculty and Fellowship recruitment.
  • Interpret HR policies and laws for fellow coworkers and help lead them to resolutions of issues.
  • Develop presentations using interactive software.
  • Manage daily clinical rotation and academic schedule for physicians.
  • Facilitate away dates, academic time and meetings for five physicians.
  • Maintain faculty CV's and CME's.
  • Schedule monthly noon and case conference and manage mammography curriculum.
01/1999 to 01/2014
Office Associate II UAB City, STATE,
  • Approved timesheets of my peers using Kronos and Oracle timekeeper systems.
  • Reviewed applications and assisted my supervisor in the selection process.
  • Interviewed, supervised and scheduled hours for part-time workers.
  • Super user for Impact.
  • Enhanced the knowledge of HR policies and laws of fellow coworkers and led them to resolutions of work related issues.
  • Balanced reimbursement accounts and reconciled end of year reimbursements.
  • Managed invoices and purchase orders.
  • Coordinated travel arrangements and submitted travel requisitions.
  • Transcribed confidential correspondence and clinic notes.
  • Composed memos and letters.
  • Scheduled patient appointments for clinic visits, surgeries and tests.
  • Obtained insurance precertification approvals and referrals.
Expected in
Masters: Community Health Education
University of Alabama at Birmingham - Birmingham, AL
Expected in
Masters: Health Informatics
University of Alabama at Birmingham - Birmingham, AL
Expected in
Masters: Health Services Administration
Strayer University - Birmingham, AL
Expected in
Bachelor of Arts: Management, Human Resources, Marketing
University of Alabama at Birmingham - Birmingham, AL
UAB, Birmingham, AL May 2019 - August 2019 Lean Six Sigma Green Belt Certification UAB, Birmingham, AL September 2018 - October 2018 Project Management Certification University of Michigan, Ann Arbor, MI March 2017 - March 2017 Lean Office and Supply Certification

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School Attended

  • University of Alabama at Birmingham
  • University of Alabama at Birmingham
  • Strayer University
  • University of Alabama at Birmingham

Job Titles Held:

  • Program Manager
  • Administrative Associate II
  • Administrative Office Specialist IV
  • Office Associate II


  • Masters
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  • Bachelor of Arts

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