A highly dynamic, skilled and qualified management professional with diverse knowledge and skills seeking a challenging position to fully utilize my skills and knowledge. Performance-driven professional with twenty-five years of experience in the healthcare industry. Demonstrated ability to deal effectively with people in the supervision of staff and team members. Talented in personnel and deployment management, program oversight, training, technical competence and customer support objectives.
Skills
Using the Wang Computer system, typed results from handwritten copies or dictation of patients' lab results reviewed by the Medical Directors of the Immunocytology Laboratory. Maintained confidential files of patients with various types of blood disorders, including Leukemia, Lymphoma, HIV+, etc. Typed manuals, memos, letters and all forms used in the laboratory using WordPerfect 5.1, Microsoft Word and Excel. Calculated patient test results to determine T-cell levels using Microsoft excel.
Office Skills:
Office Management
Records Management
Database Administration
Spreadsheets/Reports
Event Management
Calendaring Management
Executive Support
Travel Coordinator
Computer Skills:
MS Word
MS Excel
MS PowerPoint
MS Outlook
Oracle & Kronos
McKesson SuperUser
MS Publisher
ELAS
Turning Point
Academic, Microsoft excel, Supervisor
Administrative support, MS Excel, Supervision
Balance budget, Excel, Time Management
Business Development, Office, Training materials
Coach, MS Outlook, Travel arrangements
Continuous improvement, MS PowerPoint, Wang
Database Administration, MS Publisher, WordPerfect 5.1
Diagnosis, MS Word
Dictation, Microsoft Word
Event Management, Office Management
Forms, Office Skills
HR, Oracle
Imaging, Policies
Insurance, Presentations
Kronos, Process Improvement
Team building, Radiology
Letters, Recruitment
Notes, Scheduling
Meetings, Spreadsheets
Mentor, Strategic Planning
Team leadership and direction
Performance monitoring
Policy and procedure improvements
Program development and management
Budget coordination
Customer and personnel training
Budgeting and Resource Management
Process Improvement
Human Resource Management
Program Management
Team Leadership
Lean / Six Sigma
Work History
01/2016 to Current
Program ManagerUl – Concord, MA,
Clinical Practice Transformation/Performance Excellence & Process Improvement.
Balance budget.
Work with the School of Health Professions to bridge the gap between student education and work application.
Manage Management Associates and assign projects.
Perform HR duties (Resume review, interview, hire and term - Management Associate).
Time Management and Kronos Supervisor of Management Associates.
Coordinate, schedule, present and facilitate LSSYB training classes and Onboarding of new employees.
Mentor, coach, and counsel students and co-workers.
Critique documents, provide guidance and administrative support to student workers.
Ensures all projects meet department standards.
Support projects through observations and use of PI and Lean tools.
Organize team building events.
Create a positive work environment.
Encourage personal growth and continuous improvement.
Manage the webpage.
Maintain the daily operations of the department, including equipment and supplies.
Preceptor for Student Interns.
Teach and Present training materials.
01/2015 to 01/2016
Administrative Associate IIBluecross Blueshield Of South Carolina – Maryland, LA,
Strategic Planning/Business Development & Performance Excellence/Process Improvement.
Assisted in the development of a new department (Performance Excellence/Process Improvement).
Created FTE and Intern job description and postings.
Hired Interns.
Approved timesheets of Interns using Kronos timekeeper system.
Reviewed applications and worked with other staff members in the selection process.
Interviewed, supervised and assisted in the scheduling hours for interns.
Perform training for new employees and interns.
Balanced reimbursement accounts and reconciled end of year reimbursements.
Coordinated travel arrangements and submitted travel requisitions.
Composed memos and letters.
Scheduled multi-complex meetings with and for the Senior Vice President, Executive Directors, and Directors.
01/2014 to 01/2015
Administrative Office Specialist IVUniversity Of Nebraska Medical Center – Omaha, NE,
Radiology.
Manage Breast Imaging Fellowship Program.
Facilitate Faculty and Fellowship recruitment.
Interpret HR policies and laws for fellow coworkers and help lead them to resolutions of issues.
Develop presentations using interactive software.
Manage daily clinical rotation and academic schedule for physicians.
Facilitate away dates, academic time and meetings for five physicians.
Maintain faculty CV's and CME's.
Schedule monthly noon and case conference and manage mammography curriculum.
01/1999 to 01/2014
Office Associate IIUAB – City, STATE,
Approved timesheets of my peers using Kronos and Oracle timekeeper systems.
Reviewed applications and assisted my supervisor in the selection process.
Interviewed, supervised and scheduled hours for part-time workers.
Super user for Impact.
Enhanced the knowledge of HR policies and laws of fellow coworkers and led them to resolutions of work related issues.
Balanced reimbursement accounts and reconciled end of year reimbursements.
Managed invoices and purchase orders.
Coordinated travel arrangements and submitted travel requisitions.
Transcribed confidential correspondence and clinic notes.
Composed memos and letters.
Scheduled patient appointments for clinic visits, surgeries and tests.
Obtained insurance precertification approvals and referrals.
Education
Expected in
Masters: Community Health Education University of Alabama at Birmingham - Birmingham, AL GPA:
Expected in
Masters: Health Informatics University of Alabama at Birmingham - Birmingham, AL GPA:
Expected in
Masters: Health Services Administration Strayer University - Birmingham, AL GPA:
Expected in
Bachelor of Arts: Management, Human Resources, Marketing University of Alabama at Birmingham - Birmingham, AL GPA:
Certifications
UAB, Birmingham, AL May 2019 - August 2019
Lean Six Sigma Green Belt Certification
UAB, Birmingham, AL September 2018 - October 2018
Project Management Certification
University of Michigan, Ann Arbor, MI March 2017 - March 2017
Lean Office and Supply Certification
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