Program Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Program Manager|Project Coordinator

Proactive, performance-driven professional with over 10 years’ progressive expertise in leadership, project planning, and problem solving for government, retail sales, and startup operations. Proven ability to support multiple projects with medium to high complexity. Consistent track record of improved efficiency, productivity, profitability and process improvement. Cross-functional communicator with outstanding interpersonal, motivational and presentation skills.

  • Strategic Planning
  • Quality Assurance and Control
  • Process Improvement
  • Budget Planning & Cost Control
  • Strategic Planning
  • Workflow Process Analysis
  • Negotiation
  • Proposal Development
  • Project Leadership
  • Client Relations
  • Client/Staff Training
  • Market Analysis
  • Risk Management
  • Resource Management
08/2013 to 10/2014
Program Manager Visa Saint Louis, MO,

Managed all program planning, forecasting, and case management for Paxen Learning—Alabama location; directed contract budgets, reporting, capital analysis, metrics development, and program implementation.

  • Managed various projects and identified and mitigated potential risks; developed requirements, managed change control, and tracked schedules and cost performance while ensuring project activities aligned with business objectives.
  • Gathered, analyzed and forecast data to determine the progress towards the program goals and objectives.
  • Served as liaison between the funding source, community and corporate leaders and partnering agencies. earning their confidence with reliable follow-through and clear communication.
  • Coordinated and facilitated instructional training.
03/2011 to 08/2013
Youth Program Coordinator National Community Renaissance San Marcos, CA,

Managed and delivered support for multiple Out-of-School Youth and Summer Youth Employment Programs, including coordination, scheduling, materials ordering and customer service. Served as the liaison between partnering agencies, program providers and community leaders. Provided program assistance and guidance in relation to the implementation and use of the management information system.

  • Completed ongoing updates of workflow task list related to the delivery and tracking of curriculum, materials and products. Monitored and revised task list.
  • Designed and transitioned hard copy files to electronic files, enabling provider access to participant files.
  • Streamlined various processes related to contract creation, invoicing and tracking.
  • Planned and implemented the policies and procedures for the OSY and SYE program.
  • Collaboratively prepared multiple RFPs and reviewed them to ensure accuracy, completeness and timely submission.
  • Coordinated services with program providers to provide academic remediation and occupational and apprenticeship training.
  • Ensured program compliance with contracts, grants, accreditation requirements and to all safety rules and regulations.
08/2010 to 03/2011
Intake Specialist Apex Systems Bellevue, NE,
  • Conducted intake interviews and completed eligibility forms and income verification with applicants to determine eligibility.
  • Provided initial and follow-up services to clients, coordinate the schedule of applicants for eligibility review and the resolution of eligibility issues.
  • Utilized information system to document and maintain case files.
  • Provided applicant referrals.
08/2009 to 08/2010
Project Manager Schneider Electric Corpus Christi, TX,

Planned, executed, and finalized projects within triple constraints of delivering on time, within budget and scope objectives, including acquiring resources and coordinating efforts of team members in order to deliver projects according to plan. Identified, effectively communicated, and resolved project issues and risks. Developed risk mitigation plans. Effectively communicated project status to project stakeholders. Motivated team members, influencing them to take positive action and accountability for assigned work. Scope of responsibilities included implementing stakeholder requirements.

  • Developed innovative team building and cross-functional project management techniques to expedite workflow, simplify processes, and reduce operating costs.
  • Provided interpretations of codes and ordinances to determine compliance and establish policies and procedures.
  • Prepared, maintained and updated planning related files and records (permit information, cost analysis reports, notices, inspection results, zoning and corrective action plans).
  • Performed technical reviews for prospective projects, gathering details utilized for pricing project services, and providing supportive documentation for RFP responses.
  • Managed specific commercial projects, demolition and improvement projects; ensured and maintained ADA compliance, OSHA regulations and ISO 1400.
09/2007 to 06/2008
Store Manager Lvmh Roseville, CA,

Performed ongoing analysis to evaluate the efficiency, quality and productivity of business operations. Hired, trained, and developed sales associates and assistant managers. Scheduled personnel, assigned job assignments, conducted performance reviews, and provided daily supervision. Analyzed budget variances and implemented recommendations to control annual expenditures. Designed budget forecasting and expense analysis plans. Integrated Bebe's marketing and advertising strategies into daily operations and created floor displays to effectively enhance merchandise and sales.

  • Achieved a result of .1% out of 1% for January 2008 inventory.
  • Increased sales and lowered expenses of a new store that earned $1 million in annual revenue.
  • Raised employee productivity and limited employee turnover.
  • Consistently exceeded monthly sales goals, while providing the highest level of customer service.
  • Effectively developed vendor relationships and ensured timely delivery of merchandise.
03/2006 to 09/2007
Brand Manager Amazon.Com, Inc. Mount Joy, PA,

Oversaw and implemented all promotions and brand activities and strategies to establish and maintain presence of brand throughout the store. Increased store sales through deliberate efforts strategically implemented in research, strategy, financial planning, and relationship management.

  • Achieved Platinum Status (25% increase) in the 4th Quarter of 2006 by analyzing key business metrics and results to identify store performance strengths and opportunities.
  • Procured and oversaw marketing and brand building campaigns aimed at increasing sales and profit margins.
  • Analyzed and identified sales opportunities and created top-line growth.
  • Conducted comprehensive competitive analysis, recommending adjustments to company initiatives in response to market trends ensuring company continued to maintain competitive edge.
09/2003 to 03/2006
Brand Manager Ancient Nutrition Nashville, TN,

Provided product management expertise on brand positioning, marketplace research and consumer research. Conducted competitive analysis as well as consumer profiling. Managed and enhanced profitability, growth and image of body care, home fragrance and beauty.

  • Implemented strategic plans to maximize brand potential.
  • Monitored performance against marketing targets both internally & externally.
  • Effectively managed, coached, motivated and developed the sales teams.
  • Monitored and analyzed brand and competitors performance to identify Strengths, Weaknesses, Opportunities and Threats.
Expected in 2009
Bachelor of Science: Mathematics/Mechanical Engineering
University of Alabama - Tuscaloosa, AL

Additional Studies: Quality Assurance (Risk and Cost Analysis)

Expected in
MBA Candidate: Business Management
Troy University - Troy, AL

Coursework in Business Communications and Management Information Systems

Additional Studies: Government Contracting

Community Service

Volunteer, Law Office of Derry Johnson, 2008

Volunteer, Habitat for Humanity, 2008 - Present


National Association of Workforce Development Professionals. Member

FEMA: Certificate of Completion for Emergency Management Planning

National Association of Workforce Professionals, Member

Society of Women Engineers, Member

Computer Skills

Languages: Visual C++, Visual Basic 6.0

Operating Environments: Windows 98/2000/XP/Vista, Mac OS X, GoTo Meeting

Software: Microsoft Word, Excel, PowerPoint, Outlook, Publisher, Access, Project 2007, Lekin, Microsoft Project, QuickBooks Pro 2008, AutoCAD 2D/3D, Kronos

Web Browsers: Internet Explorer, Firefox

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Resume Strength

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Resume Overview

School Attended
  • University of Alabama
  • Troy University
Job Titles Held:
  • Program Manager
  • Youth Program Coordinator
  • Intake Specialist
  • Project Manager
  • Store Manager
  • Brand Manager
  • Brand Manager
  • Bachelor of Science
  • MBA Candidate