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Program Manager Resume Example

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PROGRAM MANAGER
Professional Summary

Experienced SEO and Web Design Professional with over 15 years of experience in Website Design and Marketing. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Google AdWords
  • SEO, SEM, PPC
  • Web Design & Management
  • Team Management
  • Leadership
  • ECommerce
  • Web Design
  • Ad development
  • Strategic planning
Work History
Program Manager03/2004 to 01/2011
City of Temple Terrace – Temple Terrace, FL
  • P&L Management responsibility
  • Achieved 15% ($50k+) combined profit gain and loss reduction in 6 months
  • Served as technical and IT subject matter expert for department and assumed responsibility of ordering, maintaining and restoring technical equipment and networks
  • Lead and managed small- to medium-sized project teams
  • Analyzed and improved strategic processes across the organization
  • IT Helpdesk and Support
  • Project Manager for various programs
  • Instructed at Florida Recreation and Park Association (FRPA) conferences in 2005 and 2010 and taught disaster preparedness and response classes for Federal Emergency Management Agency (FEMA) employees
  • Coordinated and executed the purchase of security system for 3 facilities and implemented installation of electronic security and surveillance system
  • Created and implemented eco friendly practices and citywide electronic recycling program while leading the Green Team
  • Head of employee steering committee assisting with employee matters in health insurance, employee recognition programs and awards and employee relations issues in Parks and Recreation Division (200+ employees) reporting directly to City Manager
  • Trained 30+ staff members on policies and procedures of city programs
  • Created and distributed written, graphic and electronic media promoting citywide
  • Supervised team of 50 workers on event days to ensure smooth execution and successful events
  • Promoted 3 times in 7 year tenure
Web Designer, Marketing Specialist07/2011 to 01/2013
Channemals, LLC – Clearwater, FL
  • Improved site traffic over a three month period by 120% for utilizing improved SEO and SEM techniques.
  • IT Helpdesk and Support.
  • Managed, updated, and upgraded website for thepuppychannel.com.
  • Managed web and company security policy.
  • Created and implemented new forms of media for channel distribution resulting in nearly 400 new signups.
  • Performed marketing over social networks and via local businesses improving engagement by 125% (3000 in followers and newsletter distribution).
Founder11/2011 to Current
Securisee Consulting – Tampa, FL
  • SecuriSee has held a portfolio of nearly a dozen businesses including ecommerce businesses, medical recruiting businesses, blogs, Internet advertising, and social media businesses as well as subsidiary companies AdFluence Services, LLC, and Work USA Holdings, LLC
  • As founder, I am responsible for articulating and implementing company strategy for each company and subsidiary to exceed expectations of traffic and revenue goals and am actively involved in managing the day-to-day relationship with each of our clients
  • Restructured and rebuilt a failing ecommerce and television shopping based business by implementing improved SEO and general marketing strategy
  • Prospected, negotiated, and closed partner vendor accounts improving sales by 150%
  • Sold partner site in 2014 to private overseas investor
  • Improved site traffic for a national brand over a three month period by 120% by utilizing improved SEO and SEM techniques while improving their market success rate via social media by 125%
  • Define business requirements, develop new features and oversee complete redesigns or site migrations to new platforms
  • Improved performance on 5 out of 10 KPI's including CTR, TOS, and number of unique visitors
  • Customer Success: setting up processes to proactively monitor campaign performance, and data analytics, resulting in a 25% increase in advertiser retention
  • Marketing: Demand Generation, PPC and SEM campaigns valued from $500 per month to $20k per month, achieving 4% conversion rates and 55% ROI
  • Launched a direct response marketing campaign generating, $35k per week in sales from week 1 for a worldwide nutraceutical company
Ad Evaluator04/2019 to Current
Facebook – Menlo Park, CA

Serving as a human fact-checker for Facebook's ad algorithms on Instagram

Education
Bachelor of Science: Technology Management & Information SecuritySt. Petersburg College- Clearwater, FL
Certifications

Contract Law - HarvardX

Google Ads Search - Google

Certified Ethical Hacker - ECCouncil

Web Design and Management - St. Petersburg College

Champion Curler, Avid Traveler, Dog Rescuer, Winner of #1 Dad Award

Member of local Curling Club, winner of 2019 Fall League

Have traveled the world extensively

Volunteer with Boston Terrier Rescue of Florida for over 15 years

Reigning #1 Dad as voted on by the Matthews Family

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Resume Overview

Companies Worked For:

  • City of Temple Terrace
  • Channemals, LLC
  • Securisee Consulting
  • Facebook

School Attended

  • St. Petersburg College

Job Titles Held:

  • Program Manager
  • Web Designer, Marketing Specialist
  • Founder
  • Ad Evaluator

Degrees

  • Bachelor of Science : Technology Management & Information Security

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