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Program Manager Resume Example

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PROGRAM MANAGER
Summary

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Human resources best practices
  • Time management ability
  • Process improvements
  • Detail oriented
  • Ability to prioritize
  • Public relations
  • Project management
  • Professional demeanor
  • File and data retrieval systems
  • Customer service orientation
  • Motivational leadership style
  • Self-directed
  • Event coordination
  • Training and coaching
  • Scheduling meetings
  • A/P and A/R Payroll and benefits
  • Accounts reconciliation
  • Invoicing and billing
  • Accounts payable and receivable
  • Scheduling and calendar management
  • Billing
  • Human resource knowledge
  • Data entry
Experience
Goodwill Industries Of Greater Nebraska | Kearney, NEProgram Manager 06/2018 - Current
  • Communicated with local business owners and community members to facilitate use of resources
  • Assessed, optimized and elevated participant wants and needs to develop individualized programming geared to achieved their specific goals
  • Supervised day-to-day operations and team of employees
  • Completed projects on time and within allocated budget
  • Coordinated the schedules of service providers to handle diverse operational and supply needs
  • Participate in team meetings for participants to include parents, guardians, Service Coordinators, Employment, Vocationals Rehab, residential services and any other members of the community that may be involved in the care of participant
  • Developing a schedule for In Home Services provided
  • Responsible for staff ratios
  • Attending mandatory meetings such as Advisory Committee meetings and Human Legal Rights Committee Meetings
  • Reaching out to Stakeholders and Community Outreach and marketing
Welcov Healthcare LLC | Kearney, NEResident Care Coordinator08/2017 - 08/2018
  • Tested patients' blood glucose levels
  • Reviewed and approved time cards for processing by payroll department
  • Managed community resident transport operation
  • Developed and supervised staff by providing orientation, training, support and direction
  • Visited with residents to provide sensory stimulation and reality orientation
  • Ordered medicines daily to ensure compliance with demands and needs
  • Ensured proper entry and processing of patient prescriptions in company system
  • Served as liaison between management, clinical staff and the community
  • Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security
  • Recorded patients' medical history, vital statistics and test results in electronic medical records
  • Managed the schedules of a medication aides
  • Prepared correspondence and financial claims for insurance
  • Prepared the SDS books
  • Provided tours, and intake packets for new residents
Nebraska AIDS Project | Kearney, NECase Manager02/2015 - 08/2016
Vocationalfectiveness of treatment for individual and family situations
  • Developed appropriate care plans for at-risk individuals and high-risk families
  • Assisted patients in receiving high-quality, appropriate care with best possible results
  • Reviewed and recorded progress of patients
  • Reviewed treatment plans against individual goals and healthcare standards
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases
  • Determined and coordinated appropriate level of care to meet individual patient needs
  • Collaborated with different disciplines to provide cohesive care to patients
  • Collaborated with various healthcare providers to facilitate delivery of services
  • Supported [Type] populations with [Type] diagnoses, providing education on medications and treatments
  • Acted as liaison between clients and community agencies to arrange for assistance in housing, education and child care for clients
  • Interviewed clients individually and in family groups to determine what services would best address specific needs
  • Coordinated care for medically-complex patients experiencing barriers to obtaining social services
  • Worked with severely mentally ill, homeless and dually-diagnosed adults
  • Educated residents and families regarding community resources
  • Consulted with other professionals regarding treatment of specific clients
  • Developed workable solutions for recurring problems for individuals and families
  • Maintained confidential case documentation
    • Heartland Surgery Center | Kearney , NEScheduling Coordinator03/2013 - 02/2016
    • Trained and oversaw a group of [Number] scheduling coordinators
    • Managed the schedules of a team of [Number] personnel
    • Set and confirmed [Type] customer appointments
    • Managed scheduling of all procedures, appointments and surgeries for busy [Number]-bed healthcare facility
    • Consulted with department supervisors and [Type] teams to evaluate needs and discuss corrective actions for individual concerns
    • Handled scheduling for $[Number] annual revenue-producing company, ensuring that every shift was adequately staffed
    • Resolved material and manpower shortage problems quickly and efficiently
    • Ensured that all executive calendars were immediately updated with changes by inputting data into [Technology]
    • Worked with suppliers to maintain a steady flow of materials and tools required for [Operation] to meet established schedules
    Education and Training
    Maywood High School | Maywood, NEHigh School Diploma1988
    Mid Plains Community College | North Platte, NEAssociate of Arts in General1991
    Bellevue University | Bellevue, NEBachelor of Arts in Human And Social Service Administration2012
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    Resume Overview

    Companies Worked For:

    • Goodwill Industries Of Greater Nebraska
    • Welcov Healthcare LLC
    • Nebraska AIDS Project
    • Heartland Surgery Center

    School Attended

    • Maywood High School
    • Mid Plains Community College
    • Bellevue University

    Job Titles Held:

    • Program Manager
    • Resident Care Coordinator
    • Case Manager
    • Scheduling Coordinator

    Degrees

    • High School Diploma
      Associate of Arts in General
      Bachelor of Arts in Human And Social Service Administration

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