13+ years of customer service experience with people of all ages
*Possess excellent personal leadership skills with the ability to develop lasting relationships, partnerships, and team collaboration.
*Reliable fast learner capable of working independently to complete successful outcomes through self-motivation and determination to seek a positive end result. I want to make sure I show I have the ability to work independently, have leadership skills, and good communication. This is the only reason I kept this part in here. Let me know if you think that is apparent in other areas.
Microsoft Office Suite
Program Manager01/2013 to CurrentKelley Executive PartnersBloomington, IN
Professional Coach in Training I don't know that Training is needed.
may disqualify me.
Manage logistical planning for Executive Education programs on behalf of the Kelley School of Business I think this is important to point out, as it is not apparent to outsiders that we are affiliated with KSB or IU for multiple partners and corporations on and off site.
Collaborate with partners to identify individual program needs and advise on innovative approached during program design and development based on current market research on growing modes of education, business topics, technology, and economic impact.
Conduct program design, negotiate vendor contracts, schedule events, and prepare materials for groups ranging from 15 to 220 students.
Create and analyze statements of work, contracts, and budgets ranging from $10,000 to $570,000, as well as account for all program invoices and reporting.
Display superior client service ethics and uphold the Kelley School of Business reputation.
Utilizes coaching skills to assist individuals and businesses with challenges, design strategies to champion achievements, and create effective action plans through strategic partnerships.
Small Business Specialist/Licensed Personal Banker03/2010 to 12/2012JPMorgan ChaseBloomington, IN
Actively held FINRA Series 6, 63, and Life Insurance licenses.
Cultivated and maintained customer relationships by taking an attentive personal interest in the customers' needs, offered various solutions based on extensive product knowledge, established trust by being up front, honest and courteous, and provided superior customer service by providing personalized advise about depository accounts, credit, lending and investment/retirement services.
Managed 480 business accounts at the Walnut Station Branch by educating small business owners on steps to establish a business, expand cash flow cycle, and eliminate costs by use of product line, retained and increased "Premier" customer base, contributed to growth of branch P&L by increasing consumer revenue by 8%, business depository balances by 16%, and credit/loan balances by 11%, referred customers with more complex lending and investment needs to Chase Exclusive Partners.
Mentored branch team members by increasing comfort to uncover opportunities among current and potential business clients, took an active leadership position in contributing to weekly meetings by recognizing successes of co-workers, kept the team updated on current status of clientele projects, and educated on new product line features or advances.
Social Services Assistant06/2009 to 02/2010Garden VillaBloomington, IN
Met medically-related social and emotional needs of patients through completion of thorough psycho-social medical assessments, which dictated funding from Medicaid, Medicare, and insurance companies.
Facilitated weekly meetings with Nursing, Physical Therapy, and Recreation staff to create and update plan of care for patients.
Provided customized customer service through administering patient care with orientation to new residents and families, upheld residents' rights, dignity, and quality of life, assisted in maintaining and creating support systems for patients and their loved ones.
Established networking resources throughout the community with organizations such as Alzheimer's Association, Stone Belt, Adult Protective Services, Amedisys Home Health, and AMVETS Post #2000.
Core Essentials Graduate I graduated in April, my Associate Certified Coach will come from ICF when I've completed 50 more hours of paid coaching- I would anticipate I may receive it in January??April 2015CoachU, Inc
Bachelor of Arts: Humanities Business AdministrationMay 2009Indiana UniversityBloomington, INGPA: Member of Phi Sigma Theta National Honor SocietyHumanities Business Administration Member of Phi Sigma Theta National Honor Society
Premier, budgets, cash flow, Coach, Coaching, contracts, credit, clientele, client, clients, customer service, features, fundraising, Home Health, Insurance, leadership, market research, materials, meetings, Microsoft Office Suite, 2000, networking, Nursing, patient care, Physical Therapy, program design, program design and development, quality, reporting, strategic, plan of care
Small Business Specialist/Licensed Personal Banker
Social Services Assistant
Core Essentials Graduate I graduated in April, my Associate Certified Coach will come from ICF when I've completed 50 more hours of paid coaching- I would anticipate I may receive it in January?? April 2015 Bachelor of Arts : Humanities Business Administration May 2009
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