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Program Manager Resume Example

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PROGRAM MANAGER
Summary
A results-oriented PMP (Project Management Professional) and Lean Six Sigma Green Belt with extensive experience in portfolio/program/project management, process improvement methodology and implementation, strategic planning, performance management, information technology and training development and delivery.  Excellent organizational, communication, and problem solving skills. Highly adept at working either with a team or independently and with all levels of management.   
Experience
Program Manager
Nashville, TN SARAH CANNON/ Jul 2013 to Current
  • Oversee portfolio programs/projects and strategic initiatives for Sarah Cannon (SC) business lines including Clinical Operations, Development Innovations, IT, Human Resources, Finance, Legal, Quality Management and Education & Training.
  • Consult with SC executive leadership to develop action plans which drive strategic imperatives towards the organization's strategic goals.
  • Coordinate, align and prioritize business, operations and IT leadership and resources for successful execution of strategic projects; accountable for defining, tracking, delivering and measuring assigned projects/programs within the portfolio.
  • Define all project methodology and governance processes which projects follow throughout all phases of the lifecycle.
  • Manage and coach a team of 5-12 Project Managers as well as consult with executive sponsors and business owners throughout the project lifecycle to ensure successful delivery of projects within scope, on time and on budget following project management methodology and governance processes.
  • Facilitate Monthly Portfolio Review meetings with project managers, program managers and IT leadership to review budget, schedule and overall status of all SC projects.
  • Manage annual project planning process working with executive leadership, IT leadership and business owners to identify, estimate, prioritize and recommend a project portfolio for Executive Governance Board approval.
  • Develop training material and conduct classes for leadership and staff covering curriculum such as project management, portfolio governance methodology, mentoring, facilitation, process improvement and Lean methodology.
  • Drive and oversee the "Harvesting the Benefits" benefits management program ensure that projected benefits for each project are being realized beyond project delivery.
Process Analyst
Nashville, TN HOSPITAL CORPORATION OF AMERICA/ Apr 2009 to Jul 2013
  • Implemented and supported a Lean Center of Excellence in order to realize the organization's goals to improve efficiency and quality within the Information Technology & Services (IT&S) organization.
  • Developed and conducted Lean education and training to support Lean cultural change as well as demonstrate the practical application of Lean principles within the organization Kimberly A.
  • Bowers Page 2.
  • Mentored green belts on when and how to use DMAIC methodology along with appropriate tools and techniques.
  • Facilitated cross-functional teams and served as a subject matter expert to staff and leadership in process assessment (documenting current state), process analysis (identifying improvement opportunities and defining future state) and process implementation (execution and monitoring).
  • Provided monthly reporting and metrics on project progress - cost savings, efficiencies realized and green belt utilization.
  • Provided monthly metrics on resource hours saved and consumed, cost savings and efficiencies realized through Lean initiatives.
  • Obtained CSM - Certified Scrum Master and participated on a cross-functional team to develop documentation for introducing Agile methodology to the company.
  • Developed templates, training material, and reporting mechanisms; designed and supported the Lean Center of Excellence Sharepoint teamroom to provide a "one-stop shop" for Lean information such as tools & templates and how-to guides as well as a central point of reporting for all IT&S process improvement initiatives Lifecycle , Operational Effectiveness, IT&S Network Services.
Operations Analyst
Nashville, TN HOSPITAL CORPORATION OF AMERICA/ Dec 2007 to Apr 2009
  • Designed, created and managed project and process frameworks to support defined business plan strategies for efforts within the Service Management & Delivery (SM&D) organization at HCA.
  • Managed departmental projects to budget and schedule according to corporate-defined governance and methodology standards; facilitated meetings, created charter and other project documentation, maintained project schedule using CA Clarity Project and Portfolio Management tool.
  • Led monthly project status review meetings with leadership; provided monthly project and resource status summary report to executive management.
  • Defined and executed business process management efforts to document processes and identify operational efficiency opportunities; facilitated meetings with teams to develop SIPOC charts, as-is and to-be process maps, context diagrams, process flowcharts, rate/volume analysis; provided readout of findings and recommendations to management.
IT Project Manager
Nashville, TN SUNTRUST BANKS, INC./ May 2002 to May 2005
  • Managed enterprise-wide technical projects including information security, networking and multi-platform projects for SunTrust Enterprise Technology Infrastructure division.
  • Managed technology projects such as selection and rollout of an encryption solution for mobile computing devices, hardware and software application rollouts, and process-related projects such as documentation of PC and Server Lifecycle processes.
  • Organized, documented, and prepared project documentation and deliverables, conducted team meetings, and tracked schedule information in MS Project.
  • Updated and maintained ETI Project Management Office intranet website using MS FrontPage 2000.
Information Services Manager
Nashville, TN SUNTRUST BANKS, INC./ Apr 1998 to May 2002
  • Managed a staff of technology support specialists at SunTrust Nashville Operations Center site.
  • Provided hardware and software technical support for 800+ node network consisting of client workstations, LAN printers and Novell/NT/2000 servers and Microsoft servers.
Novell Certified Netware Engineer (CNE)
Nashville, TN SUNTRUST BANKS, INC./ Aug 1986 to Apr 1998
  • Analyzed departments' distributed computing needs and recommended technology solutions.
  • Installed and supported PC workstations, Novell Netware networks and software applications for SunTrust departments.
  • Provided primary third level support for 300+ clients at SunTrust Nashville Main Office and Operations sites.
Project Portfolio Analyst
Nashville, TN SUNTRUST BANKS, INC/ Jul 1986 to Oct 2007
  • Office Provided project analysis, reporting, methodology, governance, procedural and project management application support for the Enterprise Information Services organization at SunTrust.
  • Coached managers, project managers, and business analysts through the project governance lifecycle and in the technical and functional usage of Primavera Project Management and EcoSys Financial Manager project management tools.
  • Served as portfolio manager for approximately fifty projects in the Enterprise Technology Infrastructure division portfolio; monitored and reported schedule, cost, and risk status to senior management during monthly Technology Governance Group (TGG) meeting.
  • Facilitated monthly Technology Governance Group (TGG) meeting in which project approval and gate approval requests were presented to senior management.
  • Authored and updated user and internal documentation for project management processes.
  • Analyzed processes and internal procedures and led efforts to streamline workflows and reduce cost and time of project management overhead.
  • Updated and maintained Enterprise Project Management Tools intranet website using MS FrontPage.
Education and Training
Master of Science: Organizational Performance Bellevue University 2011 Bellevue, NE
Bachelor of Science: Liberal Studies/Business Administration Belmont University 2005 Nashville, TN
Associate of Science: Computer Science Pellissippi State Technical Community College Knoxville, TN
Certifications
  • PMI Project Management Professional (PMP)
  • Lean Six Sigma Green Belt
  • Certificate of Management, Mini-MBA Program – Belmont University, Nashville
  • CompTIA Security
  • Certified Scrum Master (CSM)
  • ITIL V3 Foundation
Skills
  • Microsoft Office products (Word, Excel, Outlook, Powerpoint, Sharepoint, Access, Visio, and Project)
  • Planview Portfolio Management
  • Clarity Project and Portfolio Management
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Resume Overview

Companies Worked For:

  • SARAH CANNON
  • HOSPITAL CORPORATION OF AMERICA
  • SUNTRUST BANKS, INC.
  • SUNTRUST BANKS, INC

School Attended

  • Bellevue University
  • Belmont University
  • Pellissippi State Technical Community College

Job Titles Held:

  • Program Manager
  • Process Analyst
  • Operations Analyst
  • IT Project Manager
  • Information Services Manager
  • Novell Certified Netware Engineer (CNE)
  • Project Portfolio Analyst

Degrees

  • Master of Science : Organizational Performance
    Bachelor of Science : Liberal Studies/Business Administration
    Associate of Science : Computer Science

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