Performance-driven professional with [Number] years of experience in [Type] Industry, services and [Area of expertise]. Demonstrated ability to deal effectively with people in the supervision of staff and team members. Talented in personnel and deployment management, program oversight, training, technical competence and customer support objectives. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Skills
Policy and procedure improvements
Team leadership and direction
Program Leadership
Documentation Proficiency
Budget Coordination
Logistics Operations
Operations management
Data analysis
Quality assurance
Information Protection / Data Classification
Proficient in Microsoft Excel, Outlook, Word Google Docs, and Social Media sites
Quality Assurance Evaluation
Work History
05/2019 to 10/2020
Program ManagerZones, Inc. – Minneapolis, MN,
Supported Area Manager by managing weekly and monthly budgets through auditing labor costs and reconciliation of individual site operational costs to meet company financial goals.
Monitored progress of programs, using and applying programming documents, company directives, state licensing requirements and other program material.
Scheduling and supervising staff meetings to discuss and update staff on program details and company operational objectives; delivered training for staff development and assist in creating strong partnerships with program families, school staff, district administration, and community partners; mentored individual team members on productivity strategies, company policy, program quality standards and, if needed, individual performance improvement plans to accomplish challenging goals.
Worked closely with school district managers and other in-district childcare programs to achieve quality childcare following guidelines and maintaining strict state licensing requirements.
Serve in various roles throughout the area as needed while maintaining high standards in portfolio development and quality assurance practices.
01/2018 to 05/2019
Champions Field Support CoordinatorKinderCare Education, LLC - Champions Division – City, STATE,
Prepared daily [Type] reports to assist business leaders with key decision making and strategic operational planning.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Codified office structures and processes to promote teamwork and performance.
Monitored employee and customer interactions to assess quality of service.
Prepared employee schedules for maximum coverage during key hours.
Interpreted management directives to define and document administrative staff processes.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using [Type] software.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Supervised and guided new employees on [Task] and responded quickly to questions, which improved understanding of job responsibilities.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Improved office operations by automating client correspondence, record tracking and data communications.
Organized [Type] meetings for [Job title]s and coordinated availability of conference rooms for participants.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Performed billing, collection and reporting functions for office generating over $[Number] annually.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Completed bi-weekly payroll for [Number] employees.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
01/2016 to 01/2018
Field Coach, Assistant Camp Lead, Site DirectorChampions Before & After School Care – City, STATE,
Trained and mentored new employees on industry practices and business operations.
Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
Recruited and hired top-quality staff to fill important positions.
Complied with safe operating practices and assessed operational procedures against best practices.
Identified costs involved for [Type] and [Type] tasks to keep in line with departmental budget.
Instilled [Type] culture that drove success in [Area] and [Area].
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Worked closely with manager to provide effective assistance for specific aspects of business operation.
Performed continuous evaluations of [Area] successes and failures, and implemented improvement plans.
Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Resolved issues between employees and customers using company policies.
Assisted senior leadership in managing all aspects of operations.
Education
Expected in 06/2015
Associate of Applied Science: Early Childhood Education Mt Hood Community College - Gresham, OR, GPA:
Professional development completed, Career Pathways Certificate of Completion, Childcare Center Teacher - June 2014
Vice President of Rho Theta Honor Society - Fall 2014-Spring 2015
President's Honor Roll - Spring 2014, Winter 2015, Spring 2015
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