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Program Manager Resume Example

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PROGRAM MANAGER
Professional Summary
Competent equipped with solid time management and interpersonal skills. Results-driven with proven ability to establish rapport with clients. Dedicated individual motivated to maintain customer satisfaction and contribute to company success.
Core Qualifications
  • Type 50 WPM, 10 key by touch
  • Microsoft Word, Excel, PowerPoint
  • Punctual and dependable
  • Demonstrates strong problem-solving skills
  • Self-motivated
  • Learns quickly
  • Works well with others
  • Works independently as well as team leadership 
  • Takes pride in efficiency
Experience
Program Manager, 11/2009 － Current Long Beach Rescue Mission － Long Beach, CA
  • Assisted in the interviewing and hiring process.
  • Trained and managed staff for Homeless Shelter.
  • Ensured that all employees, clients, visitors and volunteers adhere to all rules, regulations and procedures for the shelter.
  • Report client data on daily, weekly and monthly basis to governing agency.
  • Created monthly reports for records, closed terminated records and completed chart audits.
  • Assisted with payroll preparation and entered data into cumulative payroll document to submit to Staffing Agency.
  • Maintain all shelter client and vendor contract files.
  • Compiled statistical information for special reports.
  • Verified that client information was up-to-date and accurate.
  • Conducted analysis to address Data Quality which led to 100% HMIS Data Quality Score.
  • Conducted analysis to address Performance Target which led to meet and/or exceed targeted placement outcomes.
Co-Owner, 08/2003 － 02/2015 Fellowship Sober Living, LLC － Long Beach, CA
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Monitored Operations Manager and House Managers. 
  • Organized billing and invoice data and prepared accounts receivable.
  • Collected and kept careful records of rental payments.
  • Monitored and documented all income, including delinquencies.
  • Completed indoor and outdoor residential minor maintenance repairs.
Finance Claim Auditor, 09/2002 － 10/2008 Molina Healthcare － Long Beach, CA
  • Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.
  • Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.
  • Submitted refund requests for claims paid in error.
  • Performed quality control of the data entry system to verify that claims and payments were posted correctly. 
  • Assist outside auditors with internal audit procedures.
Claims Trainer/Auditor-Quality Analyst, 07/2000 － 09/2002 Molina Healthcare － Long Beach, CA
  • Provided onsite training of current and new claim examiners.
  • Perform pre and post payment audits.
  • Assist in tracking examiner performance to provide quality training.
Claims Examiner III, 12/1999 － 07/2000 Molina Healthcare － Long Beach, CA
  • Provided customer service to all providers regarding claims status.
  • Accurately entered procedure codes, diagnosis codes and patient information into billing software.
  • Conducted processing and payment of Inpatient claims.
Claims Examiner II, 06/1999 － 12/1999 Molina Healthcare － Long Beach, CA
  • Accurately entered procedure codes, diagnosis codes and patient information into billing software to ensure proper reimbursement is reflected.
  • Evaluated the accuracy of provider charges, including dates of service, procedures, level of care, locations, diagnoses, patient identification and provider signature.
Claims Processor-Claims Examiner I, 01/1998 － 06/1999 Molina Healthcare － Long Beach, CA
  • Responsible for the data entry of provider claims submissions to ensure proper claims review.
  • Research member eligibility and benefit line of business to ensure correct processing of claims.
File Clerk (temp), 09/2015 － 12/2015 Doherty & Catlow A Law Corporation － Los Angeles, Ca
Created new files, prepared files for trials and maintained legal files.
Looked up information with computer programs.
Updated daily logs for tracking file movements.
Reviewed files to check for complete and accurate information. 
Entered information into computer databases.
Operated office equipment such as copiers and fax machines.
Retrieved requested files and delivered to appropriate personnel.
​
Education
2015 Los Angeles County Fire Department － Pomona, CA Certificate FEMA Certified Emergency Response Team (CERT)
2013 Los Angeles County Health Education － Long Beach, CA Certificate Dealing with Diffult People
2013 Los Angeles County Health Education － Long Beach, CA Certificate HIPPA Guidelines in the work place
－ Colton, CA, USA General Study
Skills
Client Relations, Computer Literate, Computer Proficient, Creative Problem Solving, Customer Satisfaction, Customer Service, 
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Resume Overview

Companies Worked For:

  • Long Beach Rescue Mission
  • Fellowship Sober Living, LLC
  • Molina Healthcare
  • Doherty & Catlow A Law Corporation

School Attended

  • Los Angeles County Fire Department
  • Los Angeles County Health Education

Job Titles Held:

  • Program Manager
  • Co-Owner
  • Finance Claim Auditor
  • Claims Trainer/Auditor-Quality Analyst
  • Claims Examiner III
  • Claims Examiner II
  • Claims Processor-Claims Examiner I
  • File Clerk (temp)

Degrees

  • Certificate FEMA Certified Emergency Response Team (CERT)
    Certificate Dealing with Diffult People
    Certificate HIPPA Guidelines in the work place
    General Study

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