program manager resume example with 20+ years of experience
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Empathetic Case Coordinator with more than 10 years of experience in Mental Health case coordination. Adept at working with effective treatment plans around each patient’s strengths. Committed to providing the highest level of care with outstanding abilities in interviewing, project management and team leadership. Caring Case Coordinator with a passion for coordinating the support and care of people with clinical needs. Deadline-driven and goal-oriented with outstanding interpersonal abilities. Able to work in a fast-paced setting with people of diverse backgrounds. Experience providing crisis intervention and support.
Skilled Mental Health Case Coordinator bringing a well-coordinated, systematic and diligent mentality. Skilled in working with clients using a strength based approach with over 10 years’ experience. Desiring permanent position with room for growth.
First Aid and CPR Narcan Training Crisis Intervention Active Shooter Training Assist: Suicide Training Addressing Mental Health Concerns Barriers to Recovery Cultural Competencies Daily advocacy of those individuals affected by Serious and persistent mental illness. | Fire Safety Introduction to Bipolar and Depressive Disorders in Adults Overview of Bipolar and Depressive Disorders in Adults Safety in the Workplace: Violence Prevention and Intervention Trauma Informed Care
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- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Chart review and review of clients records. Along with Program Coordinator to ensure that staff are provided tools necessary for the program and clients to meet their objectives with success.
- Throughout the COVID19 pandemic ensured that clients have up to date information from the CDC, OMH and local sources, supplied agency provided PPE and face masks to all staff and clients.
- Work on receivable balances and ensure that clients are making program fee payments. Create re payment agreements for clients that accrue a past due balance in efforts to maintain and prevent loss of housing.
- Ensure that staff meetings are held to review program expectations and review client progress / address housing concerns.
- Conduct screenings with individuals with SPOA and place in appropriate level of care.
- Consistent contact with service providers to ensure that clients are receiving all services as needed and remain engaged and open with mental health services.
- Ensure that clients have active Medicaid, consistent benefits such as SNAP, Temporary Assistance, SSI/SSDI if applicable.
- Attend trainings as required or offered.
- Helped team improve on performance through hands-on coaching in order to achieve program objectives.
- Work with service providers to assist clients with moving into the next level of care.
- Assist clients with accessing assistance when presented with crisis and working with clients to utilize healthy coping skills.
- Other relative duties
- Managed over 13 assigned caseload assignments
- Collaborated with departments such as Family Services, Department of Community and Families, Access: Supports for Living and Mental Health America on daily basis to resolve client issues
- Discussed cases with clients, Mental Health providers and staff
- Coordinated multiple facets of process without sacrificing performance
- Documented each patients’ activity in program-specific databases
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems
- Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness
- Assisted individuals and families in setting up treatment options and services in Mental Health
- Administered and adhered to case management protocols, including patient follow-up, data collection, clinical monitoring and liaison with primary health care providers
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options
- Managed processing of all benefits applications, including those for financial assistance and food stamps
- Accessed information from observation and interviews, and medical reports, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services
- Followed guidelines when reviewing applicant data to determine eligibility for assistance
- Scheduled appointments with applicants to gather information and provide services related to service plans.
Supervised staff in Residential treatment facility for students ages 7-21.
Conducted New Employee Orientation classes in cultural diversity, staff roles and responsibilities, CPR and First Aid, Crisis Intervention.
Ensured that staff to student ratios were adhered to and in accordance with licensing and safety regulations.
Provided weekly Supervisions of staff employed with our program.
Submitted time sheets and reviewed all time off requests.
Implemented student programming.
Attended weekly Team meetings and monthly Treatment Team meetings.
Administered Medications per our Medication Administration Procedures.
Conducted Shift to Shift Narcotic medication counts.
Strength based approach to treatment.
- Built long-term relationships with clients through therapeutic intervention, life skills and promoting independence
- Conducted community outreach and engagement activities to obtain additional program resources
Dutchess Community College - Poughkeepsie, NY
1994 Began Associates Degree in Human Services. Incomplete.
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Resume Overview
School Attended
- Dutchess Community College
Job Titles Held:
- Program Manager
- Case Coordinator
- Administrator on Duty
Degrees
- High School Diploma
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