LiveCareer-Resume

program manager resume example with 15 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Well-qualified team manager with proven success in improving operations and solving problems. Eleven years of dedicated enthusiastic and success building and managing a multitude of schools and churches. Highly proficient in building lasting relationships with the community while providing top notch customer service. From providing building maintenance, tending to condo owners needs, and scheduling projects that need to be done, I would excel at this position. Mountaineer and outdoor enthusiast, always seeking creative inspiration, I am a hard worker and great problem solver. Alpental has been my home mountain for the last five years and I hope to be here for a lifetime. Ready to work hard to make Alpenrose the best place to live for all residents. Born and raised in the Midwest I have extensive experience maintaining large amounts of snow. Ready to start working immediately. Passionate about joining the Alpental community. Seeking an exciting career as the building manager at Alpenrose Condominiums.

Skills
  • Facilities Painting and Repair
  • Excellent communicator, team manager, leader
  • Self Motivated
  • Scheduling and Coordinating
  • Customer Service
  • Collaboration
  • Proficient in Microsoft 365 Suite & G Suite, Outlook, Excel
  • Time Management
  • Problem Solving
  • Facility Upkeep
  • Problem Detection and Resolution
  • Customer Needs Assessments
  • Supply and Parts Ordering
  • Facility Inspections
  • Guest Satisfaction
  • Pressure Washing
  • Daily Facility Operations
  • Groundskeeping and Landscaping
  • Project Management
  • Strategic Planning
  • Painting
Work History
Program Manager, 08/2017 - 08/2022
Intel Corp. Multiple Cities, WA,
  • Organized & Managed Program Development from conception through successful execution with hundreds of clients weekly
  • Worked collaboratively across organization to develop & nurture strong training plan
  • Led and organized remote weekly virtual meetings utilizing G Suite; Google Slides, Docs, Sheets, Hangouts, Zoom, Skype, Microsoft Teams
  • Initiated timely response to emails, voicemails & written correspondence for hundreds of clients in the community with great rapport
  • Social media editor & content manager
  • Maintained grants management database & project calendar for timely submission of letters of inquiry, proposal deadlines & reports
  • Managed and supervised administrative and daily program operations, complying with policies and regulations
Program Manager & Educator, 12/2010 - 01/2016
Manhattan Beach Unified School District Manhattan Beach, CA,


  • Program & Operations Coordinator for three major educational programs simultaneously
  • Faculty & student training remote and live instruction
  • Organized events tracked data utilizing G Suite; Google Slides, Docs, Sheets along with Word & Excel
  • Led 150 member team daily, early while providing exceptional customer service for hundreds of clients weekly
  • Led multiple projects simultaneously, adhering to strict deadlines & producing quality work
  • Planned and scheduled general maintenance, major repairs and remodeling projects
  • Directed removal of snow and ice from common outdoor areas, parking lots and entrances
  • Managed and scheduled contract workers who completed building maintenance and upgrades
  • Inspected grounds and facilities to identify necessary repairs
Building Maintenance Worker, 01/2007 - 01/2017
Good Shepherd Church City, STATE,
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Examined alarm systems and monitors to meet fire marshal standards and safeguard personnel.
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Operated garbage compactor and separated trash for sanitation pickup.
  • Installed new locks, door handles and door closers.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ordered new cleaning supplies for upcoming jobs.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Carried out day-to-day duties accurately and efficiently.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Maintained healthy lawns using tractor attachments such as mower deck and fertilizer spreader.
  • Applied weed and pest control chemicals to lawns, protecting grass growth and improving appearance.
  • Edged sidewalks, driveways and landscape features using line trimmer.
Education
Masters in Technology in Education: Technology in Education, Expected in 06/2015
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National Louis University - Chicago, IL
GPA:
Status -
Bachelor of Arts: Instrumental Music Education, Expected in 06/2010
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University of Illinois At Urbana-Champaign - Champaign, IL
GPA:
Status -
  • Member of NAfME- National Association for Music Education
Master of Arts: Music History, Literature, And Theory, Expected in 01/2010
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IES Abroad - Vienna, Austria,
GPA:
Status -
  • Continuing education in Classical Music Performance Studies and Art History
Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Certifications
  • Training and Development with Eduflow (September 2022) Coursera Project Network by Abby Savey
  • Organize Yourself as a Remote Worker or Self-Employed (July 2022) - Coursera (Digital Consultant Director Angelo Paolillo)
  • Leading for Equity, Diversity and Inclusion in Higher Education Certificate with Dr. John C. Burkhardt (July 2022) -Coursera (Michigan University)
  • Introduction to Project Management (July 2022) - Coursera Project Network
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Resume Overview

School Attended

  • National Louis University
  • University of Illinois At Urbana-Champaign
  • IES Abroad

Job Titles Held:

  • Program Manager
  • Program Manager & Educator
  • Building Maintenance Worker

Degrees

  • Masters in Technology in Education
  • Bachelor of Arts
  • Master of Arts

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