program manager resume example

Provided oversight, direction and development of program to include supportive services and case management to veterans and their families. Maintained required documentation in confidential agency, veteran, and county databases. Expanded and increased community relations representing a range of services and resources benefiting residents and agency: financial, product, service, health care, and recreational opportunities.

• Program oversight providing supervision, training opportunities, staff and resident support, resources, budget management.
• Reviewed and analyzed individual veteran files and claims. Developed integrated reports compliant to VA formatting for claims submission; facilitating and effecting individual veteran income increases with 93% accuracy.
• Maintained timely and accurate case management notes; housing stability plans per VA GPD requirements; data per King County HMIS Clarity (Homeless Management Information Software-Clarity Human Services), contributing to continued funding.
• Completed intake assessments-VI-SPDAT (Vulnerability Index-Service Prioritization Decision Assistance Tool); collaboratively developed individualized strength-based plans for education, employment, physical health, mental wellness, chemical dependency and recovery-oriented care, trauma-informed care, financial and housing stability.
• Provided intensive supportive services, advocacy and case management to veterans and their families in partnership with the VA (VA Grant Per Diem transitional housing and VA HUD-VASH permanent supportive housing), local area housing authorities, and other agencies. Case management and services included collaboration, advocacy and referrals as needed for mental wellness, recovery, employment, housing, and financial stability.

Managed/coordinated daily operations of Special Education Department with 8-10 certificated staff, 12-15 classified staff, 175-220+ culturally diverse transient low-income exceptional needs students. Managed budget, inventory/purchases, staff development/training, staff and student schedules; data collection, analysis, reports; compliance; forecasting, evaluation, and review per district, state, and federal policies, procedures, and laws.

• Efficiently prioritized, plJessicad, organized, implemented, managed and executed department operations daily per building, program, district, state, federal policies, procedures, and laws.
• Established and developed first Operations Procedural Handbook for department streamlining procedures and improving compliance efficiency.
• Increased revenue $10,000+ per month through improved compliance and reduction of out-of-compliance federal and state documents.
• Collaboratively developed, implemented, and executed strength-based Individualized Education and Transition Plans for student success in education, post-secondary transition, behavior, and employment.
• Provided direct instruction to students in academics, career, vocational, behavioral, social/emotional, and daily living skills.
• Liaised with county/state agencies coordinating student/family supports, post-secondary transition needs (education, employment, counseling services-behavioral health, drug/alcohol treatment, vocational rehabilitation, mentor programs, law enforcement).
• Provided direct service and case management to transient caseload of 30+ youth impacted by disabilities, TBI, emotional/behavioral disorders, trauma, chemical dependency, and juvenile delinquent history.
• Coordinated and facilitated department activities, team building, trainings, and projects.
• Collected, analyzed, and interpreted multiple sources of data; synthesized information into federal reports.
• Performed ongoing identification, review, analysis, evaluation of processes, procedures, individual and team performance.
• Provided cross-departmental/agency service and collaboration improving client success.
• Developed and maintained federally mandated reports and correspondence as required by district, state, and federal agencies.
• Represented department/building at district meetings, committees, and community forums.
• Established positive and collaborative relationships with students, families, colleagues, administration, and community agencies improving student success, communication, and efficiency.
• Demonstrated advocacy for individuals, families, staff increasing services/resources.
• Developed, maintained, and managed comprehensive data spreadsheets daily for compliance.