program manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
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Organized and focused Medical Practice Manager with 25 years of progressive experience directing administrative operations for medical practices across a variety of specialties. Motivating team leader with proven strengths in team development, employee retention, and performance monitoring. Adept at designing process improvements to drive productivity, quality, accuracy, and patient satisfaction

  • Healthcare Administration
  • Inter-Department Collaboration
  • Process Improvement
  • Data Analytic and Reporting
  • Well-Trained in Epic Portfolio/System Implementation
  • Insurance Verification and Billing
  • Recruiting, Hiring, Onboarding, and Training
  • Clinical Decision Support
Program Manager, 02/2022 to Current
Motion RecruitmentMilpitas, CA,

Manage special projects while ensuring consistency with department strategy, commitments, and goals.

  • Serve as administrator and super user for new clinical trial management software implementation project, performing backend configuration, executing training for end users, and managing service tickets.
  • Obtain and organize manuals, guides and visual materials for development and training purposes.
  • Generate reporting packages for current budget data from expenses and prior budgets for senior leadership.
Division/Office Manager, 07/2014 to 09/2021
Project H.O.M.E.Philadelphia, PA,

Directed patient administrative services for team of six medical administrative staff, one office manager, and fifteen health providers with four programs. Maintained strong knowledge of Epic Portfolio by taking part in super user meetings, software implementations, and workgroups.

  • Built and managed medical office scheduling templates in practice management software. Managed staff scheduling and set patient scheduling policy.
  • Integrated Microsoft Teams, Cisco Jabber, and SharePoint technologies to increase efficiency and real-time accountability of operational tasks.
  • Coordinated and conducted classes to close gaps in staff competencies.
  • Supported medical director in development and marketing of new healthcare services. Represented division at meetings and committees to serve as liaison for requests or complaints.
  • Analyzed, compiled, and presented productivity reports to senior leadership.
  • Produced SOPs to document workplace procedures and boost productivity through standardization.
  • Interviewed, hired, and trained medical office teams and conducted performance reviews.
Medical Practice Manager, 09/2012 to 07/2014
Project H.O.M.E.Philadelphia, PA,

Supervised daily operations of multi-specialty ambulatory practice with nine divisions and over seventy providers. Led and supervised team of seven administrative staff.

  • Checked entire office and waiting areas regularly to provide clean and organized surroundings.
  • Led and contributed to customer service pilot program Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance.
  • Facilitated implementation of customer service initiatives and provided training and guidance to staff to achieve patient care and service goals. Published customer satisfaction results from feedback forms and correspondence.
  • Presented performance and productivity reports to senior leadership.
  • Leveraged participation in Ambulatory Best Practices Workgroup to craft operations best practices using audits and project management team feedback.
Medical Practice Manager , 10/2007 to 09/2012
University Of Maryland Eye Associates, PACity, STATE,

Supervised daily operations of specialty practice with fifteen providers, overseeing seventeen ophthalmic assistants, technicians, and office administrators.

  • Created company handbook to document corporate policies and procedures.
  • Talked with patients, addressed inquiries, managed meeting requests, and answered billing questions to give outstanding customer care.
  • Supported accident investigations and prepared related paperwork.
  • Managed staff scheduling and set patient scheduling policy.
    Maintained and managed filing, chart keeping and organizational systems for practice.
  • Interviewed, hired, and trained medical office teams and conducted performance reviews.
  • Developed relationships with healthcare providers to sustain strong referral pipeline.
Education and Training
Bachelor of Science: Health Systems Management, Expected in 12/2015 to University of Baltimore - Baltimore, MD,

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Resume Overview

School Attended

  • University of Baltimore

Job Titles Held:

  • Program Manager
  • Division/Office Manager
  • Medical Practice Manager
  • Medical Practice Manager


  • Bachelor of Science

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