program manager resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Customer-oriented Program Manager with over 15 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.
Skills
Presentation Creation and Delivery
Business Development
Multi-operations Management
Program Reviews
Team Management
Performance Monitoring
Business Systems
Training and Development
Team Leadership
Performance Tracking and Evaluation
Onboarding and Orientation
Workflow Optimization
Problem-Solving
Customer Service
Call Center Operations
Technical Troubleshooting
Time Management
Critical Thinking
Insurance Policy Sales
Data Management
Microsoft Office
Computer Skills
Process Improvements
Problem Anticipation and Resolution
Records Organization and Management
Education and Training
Strayer UniversityWashington, DCExpected in 06/2017 ā āBachelor of Science:Business Administration And Management - GPA:
Certifications
Licensed Health and Life - 2014
Experience
Flightsafety International Inc. - Program Manager Dayton, OH, 11/2020 - Current
Led and motivated 125 employees including 5 managers through supervision, training and coaching on duties and daily operational activities.
Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.
Streamlined processes, increasing efficiency and consistency to support quality initiatives.
Identified quality trends to investigate system flaws, process inefficiencies and training needs.
Audited training and production processes, enforcing adherence to SOPs.
Developed quality assurance standards and established targets for all staff.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
Conducted quality, timely performance feedback and performance appraisals.
Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
Participated in weekly, monthly, and quarterly meetings with department heads to discuss KPI's, staffing, QA and training.
Collaborated with Quality Team to develop outcomes statistics.
Kemper Corp. - District Manager Ontario, CA, 01/2016 - 12/2021
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Oversaw financial management, budget management, accounting and payroll activities.
Collaborated with subordinate managers to assess needs and optimize activities.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Identified and developed top talent within management structure to promote performance-oriented culture.
Supervised 30 employees and managed all performance metrics within Charlotte territory.
Evaluated budget plans and current costs to project trends and recommend updates.
Improved morale and management communication by creating employee recognition and rewards practices.
Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Cultivated positive rapport with associates and team leadership.
Maximized branch revenue by optimizing daily operations.
Spearheaded growth initiatives to improve operational standards.
Restructured operational workflows to better capitalize on changing market conditions and customer buying habits.
Spectrum Health - Manager Bridgman, MI, 01/2008 - 02/2016
Managed, hired and trained 35 high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development.
Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
Stayed up-to-date on extensive company products and services.
Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
Mentored and directed employees by conducting one-on-one meetings with salespeople.
Identified weaknesses and implemented sales and business practices training to improve performance.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Developed and implemented new sales strategies to update product lines.
Formalized sales process to enhance operations and promote acquisition of new customers.
Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Tracked monthly sales to generate reports for business development planning.
Maintained department profitability while controlling expenses and promoting customer satisfaction.
Oversaw enrollment of new employees and company-wide yearly enrollment period.
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