Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Customer-oriented Program Manager with over 10 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.

  • Product development
  • Teambuilding
  • Microsoft Office
  • Individual instruction
  • Training & Development
  • Decision-making
  • People skills
  • Active listening
  • Customer service
Program Manager, 10/2015 to Current
Bank Of America CorporationBelmont, NC,
  • Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach.
  • Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.
  • Tracked progress by employing program documentation, directives, funding information and other vital program materials.
  • Developed programs and initiatives to support organization's long-term goals.
  • Managed special projects to increase revenue and customer numbers while reducing costs and streamlining processes.
  • Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
  • Coordinated departments in planning and executing interdepartmental integration of program plans and projects.
  • Cultivated relationships with senior executives, program partners and sponsors to maintain stability in program support, funding and overall direction.
  • Assisted management in development and enforcement of vendor performance standards, suggesting approaches to optimize vendor efficiency.
  • Maintained up-to-date and accurate program files and records.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Attended and participated in industry events.
Sales and Marketing Coordinator, 07/2013 to 10/2015
Meredith CorporationRocky Hill, CT,
  • Developed positive relationships with new and existing customers, leading to increased sales opportunities.
  • Handled customer inquiries promptly and efficiently, serving as point-of-contact between teams and departments for consistency.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Strengthened outreach and developed marketing collateral, dealer presentations, site sellers and welcome letters to drive interest level.
  • Coordinated and managed event-planning logistics, budget administration and team oversight.
  • Coordinated with marketing team to develop and launch promotions and special events.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Recognized by management for providing exceptional customer service.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Customer Representative, 01/2012 to 07/2013
State Of IndianaAngola, IN,
  • Answered inbound customer calls and responded to inquiries.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Responded to customer questions about products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Supervised and motivated customer service teams to maximize business performance.
  • Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
Diabetes Therapy Associate, 01/2011 to 01/2012
MedtronicCity, STATE,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Connected with customers using consultative and relationship-driven techniques.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Demonstrated product features to align with customer needs.
  • Exceeded company sales goals for new policies.
  • Built trusting relationships with customers by making personal connections.
  • Met merchandise processing standards and maintained organized and accessible work area.
Education and Training
Bachelor of Science: , Expected in 12/2009
Tarleton State University - Killeen, TX,
  • CVENT Training - 2020

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Tarleton State University

Job Titles Held:

  • Program Manager
  • Sales and Marketing Coordinator
  • Customer Representative
  • Diabetes Therapy Associate


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: