Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Customer-oriented Program Manager with over 10 years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.

Skills
  • Product development
  • Teambuilding
  • Microsoft Office
  • Individual instruction
  • Training & Development
  • Decision-making
  • People skills
  • Active listening
  • Customer service
Experience
Program Manager, 10/2015 to Current
Bank Of America CorporationBelmont, NC,
  • Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach.
  • Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.
  • Tracked progress by employing program documentation, directives, funding information and other vital program materials.
  • Developed programs and initiatives to support organization's long-term goals.
  • Managed special projects to increase revenue and customer numbers while reducing costs and streamlining processes.
  • Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
  • Coordinated departments in planning and executing interdepartmental integration of program plans and projects.
  • Cultivated relationships with senior executives, program partners and sponsors to maintain stability in program support, funding and overall direction.
  • Assisted management in development and enforcement of vendor performance standards, suggesting approaches to optimize vendor efficiency.
  • Maintained up-to-date and accurate program files and records.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Attended and participated in industry events.
Sales and Marketing Coordinator, 07/2013 to 10/2015
Meredith CorporationRocky Hill, CT,
  • Developed positive relationships with new and existing customers, leading to increased sales opportunities.
  • Handled customer inquiries promptly and efficiently, serving as point-of-contact between teams and departments for consistency.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Strengthened outreach and developed marketing collateral, dealer presentations, site sellers and welcome letters to drive interest level.
  • Coordinated and managed event-planning logistics, budget administration and team oversight.
  • Coordinated with marketing team to develop and launch promotions and special events.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Recognized by management for providing exceptional customer service.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Customer Representative, 01/2012 to 07/2013
State Of IndianaAngola, IN,
  • Answered inbound customer calls and responded to inquiries.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Responded to customer questions about products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Supervised and motivated customer service teams to maximize business performance.
  • Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
Diabetes Therapy Associate, 01/2011 to 01/2012
MedtronicCity, STATE,
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Connected with customers using consultative and relationship-driven techniques.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Demonstrated product features to align with customer needs.
  • Exceeded company sales goals for new policies.
  • Built trusting relationships with customers by making personal connections.
  • Met merchandise processing standards and maintained organized and accessible work area.
Education and Training
Bachelor of Science: , Expected in 12/2009
Tarleton State University - Killeen, TX,
GPA:
Certifications
  • CVENT Training - 2020

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Resume Overview

School Attended

  • Tarleton State University

Job Titles Held:

  • Program Manager
  • Sales and Marketing Coordinator
  • Customer Representative
  • Diabetes Therapy Associate

Degrees

  • Bachelor of Science

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