Program Manager Resume Example
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PROGRAM MANAGER
Summary
Devoted Operations Specialist with 14 years of expertise in developing effective contingent workforce programs for all Technology, Finance, Insurance, and Medical industry. Strong background in guiding implementation teams in prioritizing and enhancing quality assurance initiatives, risk management and security. Talented leader in coaching, training and driving professional development among gifted personnel. Expert in controlling departmental budget and creating reports used to keep stakeholders updated.
Customer-oriented Program Manager with over [Number] years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader seeking to leverage background in program management to fulfill a leadership role with an excellent organization.
Skills
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Experience
Program Manager | 07/2019 to 11/2019
Boingo - Newark , NJ
Boingo - Newark , NJ
- Increased Client satisfaction survey scores by successfully guiding a team of 4 Program Coordinators in delivering consultative solutions for tactical and operational service requests.
- Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach. increase number of new client users by an average of 3-5 monthly.
- Monitored program performance, gathered data and drafted reports to keep senior management and customer stakeholders updated and informed.
- Monitored and created reports showcasing program outcomes to communicate results.
- Enhanced cross-functional communication and data sharing practices by delivering program briefings and presentations to teammates and leadership.
- Aided senior leadership by collecting and analyzing data to generate reports for continuous improvement or corrective action planning.
- Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
- Took the guess work out of ambiguous repetitive scenarios by designing, creating, updating, and sharing SOP/QRG/Cheat Sheets for Vendor's, Client's, and internal processes.
- Reduced spend by 10% -12% by correcting system configuration error that was missed in the VMS data share and implemented revised rates.
- Utilized structured, consistent cadences to educate and train 10+ vendors/suppliers Number of on-boarding delays, compliance gaps, and information input errors lowered significantly with
- Successfully delivered specific, detailed, and structured workshops to team members resulting in increased productivity and KPI scores.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
Sr. Client Services Consultant | 01/2017 to 06/2019
Metlife, Inc. - Miami , FL
Metlife, Inc. - Miami , FL
- Led design and implementation of new SOW program policies, framework and tool kits for a comprehensive and well-controlled change management process.
- Designed and implemented standard operating procedures in various departments for optimal efficiency.
- Acted as first responder in urgent RFI/RFP needs.
- Collaborated with Department heads to create RFI/RFP template library unique for each teams function. Thus speeding up the supplier selection process, and reducing project timeline/spend on several occasions.
- Applied my Organizational skills and detail oriented nature to improve processes efficiency and compliance. Annual audit score improved from 20% to 90% score from previous year.
- Worked closely with Legal department to update and improve templates for SOW, MSA, Change Orders, & Contract Amendments in order to standardize the forms and process for all locations nationally.
- Successfully collaborated with HRIT teams regarding HRIS and VMS systems integrations. Assessed system needs, improved design processes and enabled systems to align more closely with business expectations. Performed spot check audits on daily data feeds to ensure accuracy, integrity, and security of clients records.
- Ensured company's internal structure abided by both federal and local laws.
- Oversaw as many as 9 simultaneous projects with multiple suppliers and Customer POC's.
- Wrote program requirements to define operations and meet target SLA objectives.
- Actively participated in User Application Testing for new systems features.
Project Manager | 04/2006 to 01/2017
Finger Lakes Technologies Grp - Bangor , ME
Finger Lakes Technologies Grp - Bangor , ME
- Regularly manage multiple new contract implementation simultaneously .
- Developed strategies and organizational support for process improvement.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Established key issues in need of resolution and project performance metrics to set planning objectives.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Inspired team members by fostering positive environment and boosting employee confidence.
- Updated project plans based on changing objectives, specifications and staff availability.
- Trained and coached key team members on production techniques to establish expectations and ensure compliance with quality guidelines.
- Produced status reports for customers and senior management.
- Increased process improvement initiatives and performed troubleshooting to boost functionality and workflow.
- Executed on-time, under-budget project management on complex issues for senior leadership and local/national departments.
- Assigned work to employees based on project requirements and individual team member strengths.
- Maintained high standards of safety, productivity and quality for every job.
- Developed relationships with National clients and provided individualized customer service to maintain longevity of accounts.
- Reached out to accounts measuring satisfaction and increased revenue.
- Designed timelines for large volume recruitment services to customers and alerted them of changes or updates frequently to uphold satisfaction.
- Maintains professional network of potential clients and business opportunities.
- Worked closely with executive team to outline company goals and transfer goals to account holders.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Optimized sales volume by managing accounts and building rapport with repeat customers.
- Ensured client satisfaction ratings by actively listening and resolving customers comments and concerns.
Education and Training
DeVry University - City
Bachelor of Science
Computer Information Systems
Websites, Portfolios, Profiles
- www.linkedin.com/in/meghna-gandhi-9179684
Certifications
- Microsoft Office Specialist (MOS)
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School Attended
- DeVry University
Job Titles Held:
- Program Manager
- Sr. Client Services Consultant
- Project Manager
Degrees
- Bachelor of Science
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